Ssm St Joseph Hospital West
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100 MEDICAL PLAZA, LAKE SAINT LOUIS, MO 63367 USA

Address

100 MEDICAL PLAZA, LAKE SAINT LOUIS, MO 63367 USA

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Phone

(636) 625-5200

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Consumer feedback about Ssm St Joseph Hospital West

Martha Smith
Martha Smith

1 out of 5 stars

posted 3 weeks ago

My elderly mother fell and hit her head. Brought in by ambulance.
Took forever to get a CT scan.
No sock footies offered. My mom had to walk and stand on the cold, dirty floor when she went to get the CT.
Nurse never offered to go over the discharge instructions.
I asked "Are there any discharge instructions?" She pointed to a green folder and said "That's yours over there."
THEN the nurse asked my 84 year old mother(still unsteady on her feet) "CAN YOU WALK ON OUT OR DO I NEED TO GET YOU A WHEELCHAIR?"
I told the nurse, "Get her a wheel chair."

DON'T GO TO THIS HOSPITAL UNLESS YOU ARE DESPERATE.

Scott Cain
Scott Cain

1 out of 5 stars

posted 4 weeks ago

Went to the E.R. when I arrived only one person in the waiting room. But I sat there for over 3 hours and they took everyone else that came in the door after me. And all I got was excuses. I could of stayed at home in pain. I better not get a bill is all I have to say.

Holly Bates
Holly Bates

1 out of 5 stars

posted 2 months ago

If it were possible to give the ER negative stars I would. I went there at the recommendation of my primary care physician. When we arrived there was one person ahead of us as people continued to come I waited for hours, watching patient after patient go ahead of me. I asked repeatedly when I would be given a room the front desk lady at one point told me there were 7 getting ready to open. Someone went in with "lethargy", someone whose "ankle hurt" at a pain level of "2" both of these coming in hours after myself. Finally we decided to leave and go to Progress West ER after 3 hours of waiting. The receptionist says umm..are you leaving you need to sign here you are leaving against medical advice, I asked what advice no one has seen me after hours and hours of waiting. We went to progress west and we seen within minutes..I was a priority patient there turns out I had a very severe infection in my knee which is why I was in so much pain, given pain meds, and antibiotics IMMEDIATELY. Sad part is this was something the St Jo West ER intake could visibly SEE with their own eyes. That I kept going up and telling them how much pain I was in and they literally told me " I needed to wait I was not a priority patient there are like people fighting for there lives back there and I should just understand that" I am not an insensitive person of course I understand this. However, your waiting room is filled with people sitting right next to everyone else hearing about why we are ALL there. I had sat there long enough everyone was starting to wonder why I was crying in a corner, as I left it was to chorus of you go girls, and heads shaking up and downs as I told everyone else I hoped they were treated more of a priority than I. If you want excellent care skip this hospital altogether....

Dave L Jackson
Dave L Jackson

1 out of 5 stars

posted 3 weeks ago

My wife got outpatient surgery there today. For nausea they told her to put an alcohol pad under her nose and for pain they told her to read a book. They gave her a cream to put on the wound but no instructions. I can’t believe that a hospital has this kind of service. I’ll be disputing the bill. The was unacceptable to say the least.

Nanette Meagher
Nanette Meagher

1 out of 5 stars

posted 1 month ago

Worst experience ever! 3 hours later and the waiting room continues to hord bodies, noone being seen, accept a pregnant woman, who was taken to the hospital. If they aren't staffed, I suggest they man up and suggest another hospital, that would be the fair and reasonable thing to do! Never going back!