Ssm St Joseph Hospital West

Address

100 MEDICAL PLAZA, LAKE SAINT LOUIS, MO 63367 USA

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Phone

(636) 625-5200
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Emergency service available

100 MEDICAL PLAZA, LAKE SAINT LOUIS, MO 63367 USA

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Consumer feedback about Ssm St Joseph Hospital West

Natalie Hopen
Natalie Hopen

4 out of 5 stars

posted 1 week ago

It truly depends on which area of the hospital you are dealing with. Arriving, getting vitals taken & the entrance personnel get a huge fail from me!! Bad attitudes & failure of monitoring those patients waiting out in the lobby patiently to be seen was unbelievable!! Insurance was not explained in detail before treatment began, so I have a huge whopping bill now due to not knowing what was covered. Very unclean/dirty in ER waiting room/lobby. Now.. Inside the doors of the ER, all of the staff were awesome, very attentive & working together diligently 😊 The doctors were working under heavy amounts of stress & pressure but they did amazing jobs!! Nurses on the floor where I was admitted to for a few days were the best!! The doctors at this hospital were amazing & cared deeply for their patients & staff!! Thank you for making a time in my life comfortable when it was the most uncomfortable time in my life. Thank you for taking good care of me!! 😊

Karyn Fowler
Karyn Fowler

5 out of 5 stars

posted 4 days ago

My family has frequented the ER a number of times, and each time we’ve been welcomed with compassion and quality care. My son, a rambunctious boy, has found himself in the ED for a number of casts or stitches. The docs have been excellent, nurses have calmed him with patience, and I have been taken care of as a worried momma. The new peds ER area is gorgeous and has been designed with the child in mind. Excellent care!

Amanda Kayser
Amanda Kayser

5 out of 5 stars

posted 4 days ago

My family and myself have been patients on multiple occasions. Everytime I am incredibly impressed by the collaboration of all involved in the care of the patients. We love the new updates the hospital is undergoing. This is an exceptional facility from the nurses, physicians, housekeeping, lab, radiology, and dietary.

Gail Thompson
Gail Thompson

5 out of 5 stars

posted 4 days ago

Very positive experience with ambulatory services and the OR Team. All were very attentive and kept me (the parent) well informed. Highly recommended!

JT Sparks
JT Sparks

1 out of 5 stars

posted 3 weeks ago

Didn’t tell me they were out of network until I was brought back and hooked up to an IV. Are you kidding me? I could have gladly drove to the other hospital of which IS IN NETWORK should I have known. Let ME make that decision, must be desperate for $ with that new add on huh?

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