Ssm St Marys Health Center
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6420 CLAYTON RD, RICHMOND HEIGHTS, MO 63117 USA

Address

6420 CLAYTON RD, RICHMOND HEIGHTS, MO 63117 USA

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Phone

(314) 768-8000

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Consumer feedback about Ssm St Marys Health Center

brandon rodgers
brandon rodgers

1 out of 5 stars

posted 1 month ago

My 18 week pregnant girlfriend went in because she was experiencing 4 min contractions. They had her take a urine test and then didn't come back to hook her up to the machines until her mom had to push the call button. They offered little to no help to her or the other pregnant women in the labor and delivery unit. They have her no real answers for what was wrong or what's going on. Would not suggest going here.

Henry Miller
Henry Miller

1 out of 5 stars

posted 5 months ago

I am at my wits' end. I am exhausted.

*****Please, please do not use this hospital. I'm a grown man, BEGGING you to not use SSM St. Mary's. I will voluntarily drive strangers to another ER to save them from the same emotional stress this business has caused me over the past year*****

*****It's been a month since I wrote this review and St Mary's is actively trying to ruin my life. Even though claims are still pending, I'm getting multiple threats by phone and mail that my account will be sent to collections. I've already paid thousands of dollars to the hospital and their associates. I have requested an itemized list of charges, which has yet to be provided. It's almost as if their goal is to hold your credit hostage and force you to pay amounts they cant verify to avoid a massive impact on your credit score.

I went to St Mary's during the summer of 2017 for kidney stones. I was forced to sit in the lobby and endure excruciating pain for 2 hours before receiving any kind of pain medication. One of the nurses told me to "man up" while waiting to go into the ER.

Dealing with the billing office is almost as painful as the stones themselves. I've dealt with billing errors, mystery balances, and surprise bills for the past 9 months. The billing office staff is accusatory and offers little help. Bills were sent to an address in another state that I haven't lived at in years. The billing office told me it was my responsibility to keep my address up to date in their system, even though I never provided them with the old address. Just yesterday, I received a $20,000 bill with no explanation and no phone call. Their billing website does not keep old statements, so it's near impossible to interpret any changes.

I would have honestly rather lost my kidney than to go through this experience again. For your own sake, please use one of the other great medical facilities in our area.

Victor Migneco
Victor Migneco

5 out of 5 stars

posted 3 months ago

I recommend calling the ER on you way there to get in quicker. We have been coming to St Marys ER for our sons’ broken bones, bouts of what-not and never had a bad experience. I walked to the ER as a teen, after having cut my hand while working after school in the area. I still remember the care I got. The staff are for the most part attentive and professional. And the central location near highway 40 and the Innerbelt make it easy to get here.

Kim Clay
Kim Clay

1 out of 5 stars

posted 3 months ago

I visited my dad yesterday coming out of the garage waiting for elevator. I notice the trash can was full. I thought to myself here at saint Mary how dirty. I had to use the rest room. I was on the 3rd floor found a big puddle of water or was it. I tried the main floor bathroom when I entered I was truly appalled just nasty. This hospital had the nerve to have a sign up one on the top 100 hospitals. Do the hospital administrator and board members feel good about such a dirty place. I think they should stop hiring young lazy employees and get some serious hard workers. I am sure this is not the first time. I would never want to be a patient here. This place was just repulsive.

jen Loui
jen Loui

4 out of 5 stars

posted 1 week ago

Great care. Lousy discharge. Waited for 4 hours. Nurses were great.