I am at my wits' end. I am exhausted.
*****Please, please do not use this hospital. I'm a grown man, BEGGING you to not use SSM St. Mary's. I will voluntarily drive strangers to another ER to save them from the same emotional stress this business has caused me over the past year*****
*****It's been a month since I wrote this review and St Mary's is actively trying to ruin my life. Even though claims are still pending, I'm getting multiple threats by phone and mail that my account will be sent to collections. I've already paid thousands of dollars to the hospital and their associates. I have requested an itemized list of charges, which has yet to be provided. It's almost as if their goal is to hold your credit hostage and force you to pay amounts they cant verify to avoid a massive impact on your credit score.
I went to St Mary's during the summer of 2017 for kidney stones. I was forced to sit in the lobby and endure excruciating pain for 2 hours before receiving any kind of pain medication. One of the nurses told me to "man up" while waiting to go into the ER.
Dealing with the billing office is almost as painful as the stones themselves. I've dealt with billing errors, mystery balances, and surprise bills for the past 9 months. The billing office staff is accusatory and offers little help. Bills were sent to an address in another state that I haven't lived at in years. The billing office told me it was my responsibility to keep my address up to date in their system, even though I never provided them with the old address. Just yesterday, I received a $20,000 bill with no explanation and no phone call. Their billing website does not keep old statements, so it's near impossible to interpret any changes.
I would have honestly rather lost my kidney than to go through this experience again. For your own sake, please use one of the other great medical facilities in our area.