St Alphonsus Regional Medical Center
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feedback about St Alphonsus Regional Medical Center
The staff is excellent here. I spent several days hospitalized here and, considering, I couldn’t have gotten better service and care. The equipment and amenities are top of the line and state of the art. It has a fairly homie feeling and isn’t too clinical feeling. The availability of a loved one to stay in the pull out couches is a definite plus and comforting as well.
My husband went in with chest pain. They immediately determined he had suffered a small heart attack. This was not only petrifying to me but my entire family. I had lots of questions, but no one was available to answer. The procedure, angioplasty was to last 1 hour and after 2 1/2 hours I was climbing the walls. I went to his room only to be met by the least empathetic nurse, Susan, who couldn't look me in the eye to tell me what was happening but casually said "oh he had one, two or maybe even three blockages, so he was taken to intervention" I barely could compose myself to understand what she was saying. She told me to go to the waiting room and the doctor would come out to talk to me when he was done, so I just needed to wait...So scary, so rude and so frustrating. I couldn't believe what I was hearing, and I wanted to scream!! Fortunately, my husband was fine, but for those few hours I had no idea what was happening...I know that this is their job, and to them it's an everyday occurrence, but to me this is my husband, my best friend and father to my children, a little compassion and explanation would have been appreciated.
I truly hate to give low ratings, but I cannot say they don't deserve it.
I've had two separate issues. Provide care and billing.
Billing at St al's is a crime. I am currently in collections (going on 3 years now) for FEMALE REPRODUCTIVE SERVICES... I am and have always been a MALE! My insurance has petitioned multiple times, I've called countless times. Always to hear how it's someone else's fault. It's now being blamed on the Dr coding wrong... but no one but her can fix it. Well I know better, but still left multiple messages without response. I am more than willing to pay my bill, but not for false charges, even my insurance company is flabbergasted at the attitudes and resistance they met trying to get this fixed. If you use their service, Expect false billing and celebrate when they get it right... because they will never correct it.
The billing department just slightly tops the care I've received by medical staff. Honestly using the word "care" is giving too much credit... this was disheartening. I went in coughing up blood. After an hour wait, my NP found in 2 minutes talking without a physical exam... that it was a body nose. (I had a terrible cough that would rupture inside my windpipe, causing blood to run into my lungs, causing a trouble smell and miserable feeling)
She sent me for a nasal scope. There was no blood found in my sinuses of course, since it wasn't a nose bleed.
The nose Dr instead found my sinuses are too small for me to breathe and felt I should schedule an appointment for surgery..??? I was an athlete in my 20s, running miles daily, racing for years with these same small passages. I somehow still breathe fine through them, I felt this was very irrelevant care... again.
I was sick, coughing up blood and no one listened. I left and went home, and eventually recovered. A WEEK after my visit the NP called and left a message... "to check on me since she just noticed my visit was for coughing up blood". She flat out ignored and argued with me about my symptoms... then when finally charting a week later, she noticed why I was there. Great care indeed. I did not return her call, as I had nothing good to say to her.
I would not have left these reviews, but for the fact that I feel powerless... I've been turned into a harassing credit collections company for what has now grown to 130$... all because they refuse to do their job correct.
Assuming employees take most of the parking which is quite annoying. The nurses and cnas are unprofessional and lazy. Had to ask for a flu shot 3 times and still didn’t get one over the course of 2 days, night staff took personal calls in the room while taking vitals and we were trying to sleep. Took 30 min for a wheel chair, we finally started leaving hobbling down the hallway and they then finally brought us one (because they’re liable if they don’t). Reccomed St. Luke’s by far and we will be transferring there. Also used chloraprep when we told them it would cause an allergic reaction, obviously not reading charts, again lazy.
I really love this hospital! Everyone there is so wonderful and talented! Thank you to everyone who worked graveyard in the er yesterday and helped my infant with her difficulty in breathing and high fever. I am forever grateful ❤️