St Alphonsus Regional Medical Center
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feedback about St Alphonsus Regional Medical Center
This hospital was amazing. We get a queen bed after having our sweet baby girl so my husband gets to sleep next to me! The hospital food is amazing. Actual meals that you can choose off of a menu! They have amazing options like salmon, halibut, etc! I feel and have felt like I was in a hotel! :) definitely recommend!!!
I will NEVER use St. Alphonsus' s services again. I have used their ER services on several occasions and had gone to one of their family doctor's for a few years. After each visit, I have never not had an issue. They continually bill my insurance incorrectly, or not at all, they have sent my bills to my mother without my consent, thus breaking my privacy rights, and are extremely unhelpful when I have attempted to resolve these issues.
I would give them a zero star if I could because I have never had a good experience with them. Do yourself a favor and go to St. Luke's.
Everything takes a referral which of course takes weeks, then if they think you're worthy of treatment you get an appointment that is weeks at least or months to actually see a doctor who will refer you to see someone else and you guessed it the whole process starts over. You will probably die before you get to see someone but they will pat themselves on back over the great care you recieved!
The staff is excellent here. I spent several days hospitalized here and, considering, I couldn’t have gotten better service and care. The equipment and amenities are top of the line and state of the art. It has a fairly homie feeling and isn’t too clinical feeling. The availability of a loved one to stay in the pull out couches is a definite plus and comforting as well.
It was horrible and still is. There is zero customer service, but lots of fraud. They had to correct a bill and finally after numerous calls, I received a corrected bill. I paid this immediately on their website along with another payment for a different date of service. I received email confirmations of my 2 separate payments. Then they sent me another bill with the amount raised back up to reflect the incorrect amount. They took my 2 separate payments and combined them into one for that date of service they raised back up after I paid. Now they have turned me into collections even though I have all the proof showing corrected statements and payments. I've tried contacting Mandy, the billing supervisor, but she won't get back to me!