This hospital has greatly diminished since changing to Ascension. The are clearly trying to cut costs by reducing labor. My father had a 6 hour surgery a week ago. The surgery and surgeon were GREAT. Our issue is not at all with the surgeon.
The issue we noticed was with the cna staff on the 4th floor. The RN’s were better however; they need more RN’s to cover the floor. That is a med/surgery floor. They need more nurses! The CNA staff, particularly on first shift, was absolutely unacceptable. Absolutely no professionalism, appear very lazy, I saw one cna sitting at the nurse station on her cellphone smiling, and the list goes on. My fathers sheets were removed at 11:00 AM and we had to ask the cna at 2:30 if she would put them on and she said “I’ll get to it when I can”.... ummm. No. You work in the customer service field. You gave a responsibility to provide service to your patients. Every time my father pushed the call button, she walked in, shut off the alarm, and had a blank stare as if we were interrupting her social media surfing.
There was a particular male nurse that made it much better. They need more nurses like him. He should be a high five recipient.
I am sending a more detailed email to the review email address as to specifically which nurses I’m talking about. Also, which cna’s Need additional training, as they clearly don’t want to take care of patients.
My advice to anyone that is considering going to St. Claire. Stay away. Take your loved ones to Aspirus Wausau hospital, or really, anywhere but here.
My advice to Ascension. Do better than you have been. Hire more staff and stop worrying about your bottom line dollar, and start worrying about healthcare. People put their trust in you to take care of their loved ones. Act like you care. As of right now, I’m telling everyone i know to stay away from there.