St David's South Austin Medical Center
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feedback about St David's South Austin Medical Center
This is my go to hospital. Been here twice. Once for me and once for my daughter.I was in and out of ER on both visits. Came here tonight for my daughters knee. Cecil took xrays. He is very kind and knows how to handle children. He made sure my daughter was comfortable. Mark was also awesome.Made us laugh. Which we needed. Susan on registration was kind and made paperwork easy and fast.
I love this place. The staff is wonderful. If you have to be in the hospital this is the place to be. Thank you everyone for the security and safety you provided me after my assult.
First, I have the most respect to healthcare workers and such gratitude to surgeons, doctors and nurses who perform their job with knowledge and expertise. While our experiences with our surgeons and doctor have been good, the care after my family member's major procedure has been subpar, disappointing and scary at times. I received better care for a minor procedure in a different state than my family member has here for a major procedure. It seems that there is a common theme and that is very young and inexperienced nurses. We have witnessed serious errors and a lack of understanding of some basics skills that a nurse should have. With that comes a lack of confidence on their end which then results in a complete lack of confidence on the patient side. There were serious errors in miscommunication and transfer of information between shift changes. One nurse - after caring for my loved one for 12 hours still did not know critical things about her patient ( my family member) because she had never even really taken a real assessment of him. She could not relay basic information to the next nurse. Now this was not present in just this nurse. We found that every nurse assigned to us after ICU was not prepared to take care of a patient with a major procedure like ours. In one situation the nurse and tech made such mistakes that could have seriously harmed my family member. We did speak to leadership and doctors and there was definitely some effort but all in all I would never recommend this hospital for care after a major procedure. The nurses are too inexperienced and don't have enough help or training for complex situations. If you are planning on surgery there I would make sure you have someone in your room at all times to ensure no mistakes are made. On the flip side the nurses in critical care we're great with the exception of one and that may have been because they were short staffed (yes in ICU) and has brought in other nurses.
Recommend my sister in law to consider St David’s for L&D. They are there now and so far they are having the same great experience I did when I delivered my daughter. Keep up the good work and bring back the beds for a loved one.
Another great St Davis hospital. Came to the ER with my son. I was attended by a nurse within 5 minutes. Then send me to the DCU if I recall to stay overnight for observation and I got the best care. I really don't understand about the bad reviews. My experience here was also so positive. Thanks to all of you.