St David's South Austin Medical Center

Our baby was born in November 2018 around 10pm. This was our first baby, so we didn’t know what to expect. But No one came to check on us until 3am after he was born! What if I had started to hemorrhage? Or what if something was wrong with the baby?! We weren’t moved to a postpartum room. And no one even came in to tell us that we were going to be staying in the L&D room for the night. My IV was giving me a lot of pain. No one would take it out until “24 hours after baby was born”. Which I totally understand, but after it was removed, I had a cut in my arm from the IV hub digging into it.
Then, we were told we had to pay in full before we would be allowed to be discharged. We were told that there was not an itemized bill available until 10 days after discharge. We reluctantly paid so that we could leave.
When we received the itemized bill, there were all sorts of charges for services and medications that I never received. I’m a register nurse so I was very involved in my care, and knew exactly what care I received. After requesting an audit, we get a new bill with charges ADDED! And the charges were AGAIN services that I NEVER received! I had an all natural birth with no epidural and yet I was charged for an epidural! After contacting the hospital billing department AGAIN, nothing changed. We have since have had to seek legal action. And have been told another audit will be conducted. What a headache! We will never use this hospital again. And I urge anyone thinking about using this hospital to seriously think about it for their own safety as well as their wallets.

St. David's South Women's Center was a great experience. Each nurse regardless of specialization provided excellent feedback and tips to assist fresh faced deer in the headlight parents (my wife and I). Shoutout to RN Madeline, who should be recognized by the administration for providing exceptional support/service and remaining attentive to our needs throughout her shift. The other nurses we experienced were punctual as well. :) :)

Without a doubt the WORST hospital experience I’ve ever had.
My friends and I were in a horrible car accident on 7/8/19 and we all got rushed in via EMS. I got diagnosed with a broken pelvis and a broken collarbone. The nurses tenting to me were fabulous and very kind though, I will give them that. However, the Dr caring me for said I was the one who took the hardest hit during the car accident, yet he didn’t disinfect any of the cuts on my legs, he dug around in one deep cut to look for glass, but only rinsed it with Saline solution and then put it back together with glue, it’s now infected and I might need anabiotic’s. They also didn’t set my snapped clavicle before discharging me and now I’m looking at surgery on my collarbone because the bone is drifting. They didn’t keep me overnight for more observation, but instead couldn’t wait to get me and my friends out of there. I still cannot walk and they discharged me with a broken pelvis and expected me to walk with crutches (with a snapped clavicle too) they also didn’t offer any help when getting me into the car from a wheelchair. I asked to be re-admitted because I was in extreme pain and I could not walk, the receptionist that night, Amanda, was extremely rude, very sarcastic and very condescending towards me, she said that I need to get over my broken pelvis, that I need to walk on it because it’s mind over matter, and that pain is no reason to admit a patient into the hospital. The doctor caring for me also discharged me without a tetanus shot even though he said he wanted to give me one, I waited for an additional two hours in the lobby before someone finally came and gave me a tetanus shot, and ibuprofen to help my pain and finally also helped me into my friends car. I plan on speaking to my lawyer about this hospital.

My son was transferred to St. David South Blood Cancer Center after a difficult diagnosis. I can’t say enough good things about his care. Top-notch! The staff was warm and caring. Someone responded extremely rapidly his needs during his lengthy hospital stay. They have been amazing- from the two oncologists, hospitalists, PA, and nursing staff. Thank you so so much!!

St. David's South is fantastic. Our baby was delivered here in March. The nurses were all extremely helpful in the Labor & Delivery as well as Postpartum areas. They took excellent care of our baby and my wife. We also really liked that all nurses were trained in lactation and that St. David's has Lactation Consultant experts on staff that are free to use not only in the hospital but also after being discharged from the hospital. Furthermore, staff in the hallways around the hospital have all been kind and helpful on each of our visits.