St David's South Austin Medical Center
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901 WEST BEN WHITE BLVD, AUSTIN, TX 78704 USA

Address

901 WEST BEN WHITE BLVD, AUSTIN, TX 78704 USA

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Phone

(512) 448-7107

Emergency service available

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Consumer feedback about St David's South Austin Medical Center

Notes On
Notes On

1 out of 5 stars

posted 1 month ago

We previously decided not to ever go to this ER again due to the staff, but my husband had to be taken there recently because it was the closest ER. My husband's home nurse's aid also had a similar experience here with another of her clients. There is a very large woman with short hair who seems to run the ER at night. This woman is hostile and unhelpful to patients and their families. The ER is very poorly run and very dirty. There is no competent oversight of the staff. The staff callously neglected my husband for 4 hours while he was in distress and needed the aid of a nurse. He was eventually admitted to the ICU. I cannot begin to tell everything here about the goings on in that ER. It's really bad. I would suggest getting treatment anywhere but here.

Maxula Pretto
Maxula Pretto

5 out of 5 stars

posted 5 days ago

Another great St Davis hospital. Came to the ER with my son. I was attended by a nurse within 5 minutes. Then send me to the DCU if I recall to stay overnight for observation and I got the best care. I really don't understand about the bad reviews. My experience here was also so positive. Thanks to all of you.

anuja shah
anuja shah

2 out of 5 stars

posted 2 weeks ago

The two stars are for some of the staff who were nice. I delivered my first baby here three years ago and had a good experience, but this time around it was a nightmare. I was assigned a new nurse who inserted the needle for the IV in such a way that it hurt a lot, I spite of telling her multiple times she did not try to make it better. The nurse assigned to check the baby after birth put on the security tags on the babys legs so tightly that she has deep cuts on both her legs. I'm someone who does not complain a lot but the post partum room assigned to me did not have a bed for my mother, when I asked about it all I got was sorry but that's how it is now. Three years ago I was assigned a different nurse and the baby had a different nurse, this time both were assigned the same nurse and they always seemed very busy. Three years ago you could send the baby to the nursery if you wanted to rest a little bit, I never used that service but it was something good to have for mothers with difficult childbirth and nobody to help. They don't offer that anymore. The labor and delivery department seems to be understaffed and the patient care level has gone down. I will not recommend this to anyone.

J C
J C

1 out of 5 stars

posted 1 day ago

My grandfather is currently in the hospital and yesterday 9/16/18 and the day before 9/15/18 he had an RN in the CVRU named Kelly, she works the day shift. We believe she works 7am-7pm, I'm not sure of her last name. She ignores my grandfather and grandmothers concerns and is causing his anxiety to stay high. She is very rude and I would NOT recommend her to anyone. She is very unprofessional! She even denied my grandpa a pen when he asked for one, saying that his family wouldn't understand what he would write. She's even ignored the health situations he's told her he's suffered from for 5 years, which I will not write about here. Several family members have witnessed this behavior. Our whole family is very disappointed. My grandparents are too nervous to complain and dont want to cause problems.

madejennifer
madejennifer

1 out of 5 stars

posted 2 months ago

As far as care goes my Dr.’s and Nurses were EXCEPTIONAL....HOWEVER the cleanliness of the ER waiting room was DISGUSTING the chairs had stains on them from god knows what and there was trash everywhere!! Not to mention the bathrooms were HORRIBLE!!! They really need to have cleaner bathrooms in the ER especially when they ask women for UA’s and stuff... My nurse was super kind enough to put gloves on and clean the toilet down with disinfecting wipes however I still covered that seat with so many paper towels it was disgusting.... really should not have to do that!!! Please clean better especially when you have “makeshift” rooms in the hallways people cough vomit and leave germs on the wall and floor and it doesn’t look clean!!!