St Elizabeth Florence

My mom (88) has been here for 5 days. I find the level of care and attention by all staff (nurse aides, nutritionists, Physical and respiratory therapists, nurses and doctors and even housekeeping) to be great. They are meeting all our needs, caring, and responsive. We are NOT experiencing the problems others seem to be having with this facility. We will not hesitate to come back if the need arises. Thanks for helping mom get well.

Do not even waste your time going here. Do yourself a favor and go to a hospital in cincinnati as st e is going to tell you there is nothing they can do and recommend you go to another hospital anyway. Total waste of time and money.

I was visiting a friend in emergency yesterday and I was met with the most helpful staff I have ever had the pleasure of dealing with at a hospital with one exception. The young lady at the outside desk was very nice but she was getting yelled at by the wife of a man being brought by ambulance. Instead of that lady just understanding that the wife was acting Rudely because of her situation she was rude right back. I know it's hard to deal with people when they are like that but it's always compassion that wins the day.... I think she needs addition training and maybe some system to allow staff to release stress and smile on short breaks to redirect their attention and restore a right attitude. The other staff in the room were amazingly sweet, upbeat, helpful and comforting. There was a Male volunteer that I wanted to hug to pieces for his precious demeanor. We need more people like him with a servants heart. We all need to be servants. If everyone wasn't out for themselves and instead had an outward servant focus we would all get better service everywhere and we wouldn't get so bent put of shape when things weren't perfect. Thanks amazing staff!

Surgery 4 hours late.

We were told to arrive at 12 in preparation for a 1:30 out patient surgery that should only take 30 minutes.

We waited 5 hours to be brought back to surgery. Very poor planning and communication. No sense of urgency or customer service.

We'll schedule future surgery elsewhere.

Rather rate it 0. This hospital is only getting worse. They treat patients with little to no respect. They don't care, and employees treat patients and family rudely. The gentleman i take care of was stuck in waiting room over 2 hrs when he was clearly having medical issues. The worse part is, when he had to use bathroom, no one came. Twice i ended up transporting him myself. I'll NEVER come to this location again.