St Elizabeth Ft Thomas

Ive been in the emergency department for over an hour (going on 2) waiting to be seen for Nausea, vomiting and diarrhea and people have walked in with sprained ankles and were seen before me. Not really a best practice facility. They have been telling people for an hour they are waiting for rooms to be cleaned and for people to be discharged but I’m looking at 3 nurses on their cellphones. I work in healthcare and am disgusted by the patient care here.

Don’t have a car currently and couldn’t wait for someone to take me because it was 7 am and I was in so much pain. Took an Uber there and back that ultimately cost me $25. I have a hamstring that’s pulled so badly I can’t sleep. They told me it was just inflamed and prescribed me a variant of Ibuprofen. They ignored me when I told them the pain had never been this bad before and that I couldn’t sleep, and didn’t seem concerned though I rated my pain a 7/8. They never asked me what my pain was again before discharging me. Almost certain it’s a Grade 3 tear, and now I have to wait at least another week to go to a real hospital. Absolutely ridiculous.

My 98 year old mother had a stroke and is in this hospital ( ft Thomas) . I am amazed at the amount of attention and the fantastic care she is receiving !! I have been in the Edgewood and Florence and have never had as good as care she got at ft Thomas. Everyone there was so kind and helpful !!!

All of the nurses treated me very well. All the Drs were great. I couldn't have asked for better care. Everyone was great the cleaning staff, cafeteria workers, orderlies and phlebotomists.

Rude 2nd shift emergency room check in employee. I'm guessing registration would be her position.I came in 6-27-18 around 2pm. She was very unprofessional her tone of voice was inappropriate and she needs to be re trained either she don't like her job or she obviously have a issue with people of color she was very rude & out of line. I notice she didn't treat others the way she handled me. For some odd reason. I became very uncomfortable with her approach. If I wasn't in so much pain I would have probably left! She didn't seem to know her place! Her attitude was very nasty and unprofessional. I don't know what the issue is with this hospital but I'm reporting them to the BBB and also making a review on Yelp. I have never experienced so much bad energy and lack of professionalism in my life. Everyone should be treated with respect regardless of color, race, gender etc. It's unacceptable. I don't know if she was having a bad day or not but she needs to re evaluate her situation and learn to respect others. People are only here for help not to be treated poorly. Next time I will drive 15-20 mins away to another emergency room, this hospital will be my last resort. Such a horrible Experience today. Didn't even deserve 1 star.....