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feedback about St Elizabeth Health Center
I have mixed feelings about the ER. The nurse and Doctor, that were in the area where I was seen, were wonderful. The nurse was obviously under a great deal of pressure, but he was attentive and kind. The Dr sat and talked to me concerning my back issues that were causing such pain that I was there. He was able to see my chart from my Pain Specialist, on the computer. So he knew that I wasn't there as a "drug seeker". After receiving a pain relieving injection I was discharged in a timely manner.
The only issues that I had in this area centered around the recliner that I was sitting in. I wasn't told how to use it. But after trying several things, I found directions on the chair. While looking for a solution to the problems with the chair, I unfortunately, stuck my hand between the seat and side i pulled out dirt, used items...
The Admissions Staff, on the other hand, were extremely rude, unprofessional and insensitive. The 1st person that you see, asks questions that should be done in privacy. I told her that, because of back, I was not able to sit or stand or even lay down. Plus the waiting room was packed and overflowing. She told me to have a seat and they would call me in. After more than an hour, I asked if there was any way I could be seen then. I explained that my pain was increasing. The triage nurse, heard what I had said. She yelled at me since, as she told me, that all these people, pointing, at charts, were waiting to see a doctor. When she saw me, after another hour or so, she continued to be rude and harsh.
I will NEVER return to this ER, unless it was a matter of life or death. Even then, I would balk at going there!!
The care we received was fine. The billing department is a complete joke. After finally jumping through all the hoops our financial aid was approved and the letter stated "you will receive a new bill in the next few days showing your new balance". The bill never came and we were turned over to collection. I called the billing department and had it pulled from collection and was promised a new bill in the mail. It never came again and we were turned over to collections a second time.
Told the social worker was going to see me in the ICU waiting room in regards to my son. Waited 3 hrs I never left one time, she never showed.
Some staff members are truly caring. Others seemed burned out. Staff to patient ratio at the Belmont Ave. location do not appear to meet hospital accreditation standards. In fact we were informed that the hospital was short staffed. A family member was with our Father 24 hours a day because we were concerned of substandard care. When staff is asked for something, blank stares are usually provided, with pasted smiles. Yes, they respond but it may take hours. We do not recommend this hospital but if you live in Youngstown, your options are limited.
The receptionist couldn’t help but give out my personal information while in the waiting room to anyone wanting to listen. They were all very unprofessional. The supervisor was less than professional couldn’t be bothered to take her iPhone headphones out. She just lied and made excuses no apology from the person in the wrong.