St Elizabeth Health Center
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Billed for a hospital outpatient visit after having blood drawn for routine lab work at my local doctors office. It is now "in Network" but is costing 3 times as much. Pass through billing....got to love it. They keep reminding me they are a "Not for Profit" company LOL. They seem to know the loopholes to bill in a manner that is most advantageous to them for sure.
So sorry there are not--negative---stars to rate this experience; one is much too generous. Went to Austintown campus after abrupt onset of anterior rib pain on a Sunday. Told the "doctor" that I had had injured my back and the pain was radiating to my ribs. He wouldn't even LOOK at my back. No exam. No palpation. No x-rays. Went home in agony. Can't imagine the circumstances I'd ever return.
In my opinion, this hospital is the best in the area. That said, since the closing of Northside (and the increase in patients and need), the hospital administration has very little to adjust their labor force to the increase demand in services.
Every nurse and doctor I have met has been wonderful, but they are stretched too thin. I am currently at their hospital after an ER visit on Sunday (and stayed until today, Wednesday). After speaking to a half-dozen nursing assistants who draw blood, talking to the nursing staff, the physicians, the workers, waiting 4+ hours to get permission to swish my mouth with hydrogen peroxide, not getting a review of a procedure they had wanted to do (and they had skipped to the consent request) and many other instances, it is clear that the hospital administration is overworking these poor people. I spoke to one woman who had worked here for over 20 years and said she was going to quit and that it was has been too much for her. Ultimately, the patients suffer from this lack of labor support. And no one is holding the hospital administration accountable for this. Even the man who pushed me to the procedure explained how crazy it is now with trying to do his job. Mercy Health asks a lot of their staff, but does not provide a lot to its staff.
One last issue. The food provided here is awful. It is near impossible to not find food options w/o high fructose corn syrup, etc. I was told by the nutritionists that this is not in their control. It is a "corporate" issue that is a "money" decision. For a hospital to provide many food choices that are not healthy for the patients in their hospital (and in a financially impoverished area where there is less education and awareness of this problem), I find this also very problematic.
Staff was kind.
The ER was not clean (the er room, bathroom) and the hospital in general did not seem as clean as a hospital is expected to be. Surgeon never calls back and calls always go through as if they know the number and do not pick up. You'd think its important to call someone you just did surgery on back... but eh you know...
Never going or taking anyone to this hospital again
I have mixed feelings about the ER. The nurse and Doctor, that were in the area where I was seen, were wonderful. The nurse was obviously under a great deal of pressure, but he was attentive and kind. The Dr sat and talked to me concerning my back issues that were causing such pain that I was there. He was able to see my chart from my Pain Specialist, on the computer. So he knew that I wasn't there as a "drug seeker". After receiving a pain relieving injection I was discharged in a timely manner.
The only issues that I had in this area centered around the recliner that I was sitting in. I wasn't told how to use it. But after trying several things, I found directions on the chair. While looking for a solution to the problems with the chair, I unfortunately, stuck my hand between the seat and side i pulled out dirt, used items...
The Admissions Staff, on the other hand, were extremely rude, unprofessional and insensitive. The 1st person that you see, asks questions that should be done in privacy. I told her that, because of back, I was not able to sit or stand or even lay down. Plus the waiting room was packed and overflowing. She told me to have a seat and they would call me in. After more than an hour, I asked if there was any way I could be seen then. I explained that my pain was increasing. The triage nurse, heard what I had said. She yelled at me since, as she told me, that all these people, pointing, at charts, were waiting to see a doctor. When she saw me, after another hour or so, she continued to be rude and harsh.
I will NEVER return to this ER, unless it was a matter of life or death. Even then, I would balk at going there!!