This place is the worst! My husband had to come back here within a few hours of first coming in for a profusely bleeding nose. They had put two tubes in his nostrils to help with the bleeding. He was so uncomfortable he couldn’t even lay down, let alone breathe, so we came back to have one of the tubes removed. After waiting the usual ridiculous amount of time, we were brought back to a room. The doctor came in to ask him some questions because apparently the first doctor never completed his chart (seriously???) so my husband had to go through everything again! So the doctor said he was going to go get some equipment to remove one of the tubes and didn’t come back for a 1/2 hour! I left the room to find out where the Dr. went and everyone just walked by without as much as a “can I help you with something?” I could go on and on, but you get the idea. Don’t waste your time here...if I could give it 0 stars I would.

Waiting for hours in wait room. Meanwhile, hand cut open and bleeding. The guy sitting across from me was bleeding heavily from elbow all over the chair he was sitting on. His wife wiped it with wet paper towels. Nobody came out to sanitize or clean up the mess. It is so dirty and the employees - no words. Slow, rude and don’t have a single clue what goes on around them. Avoid this hospital like the Plague. It’s so nasty. We checked in. Saw all that and left. The wait room and staff up front was so terrible- I can’t possibly imagine how much worse it gets in the actual rooms.

The ER is the worst. I had to bring my daughter who has autism to the ER because she needed medical attention. And the doctor and nurses have no profesionalism because they would make inapporiate side comments about my daughters height and her behavior because my daughter is tall and non verbal. My daughter was traumatized by the procedure they had to do to try to help her. The lab techs are also the worst because my daughter had to do a CT scan. The tech was trying to flush my daughter IV, but he couldn't. He didn't say anything and ordered the assistant who just smiled at me without saying a word to take her back to the room just 5 mins. He didn't communicate with the ER nurse. They assume she did the CT scan and I said no, so the RN personally had to bring my daughter to get the CT scan and help the lab tech. I have to say that this ER really makes inappropriate comments and I'm amazed because the patient and the family are in the room and they would make these comments. I was there from 9 am-5pm and I was told my daughter had to transfer to Mary Bridge because St. Francis doesn't do pediatrics. I would never go to St Francis ER because they totally stink. I would travel a little farther to get better care for my daughter.

Thank you to our nurse Jessica in the emergency room/observation and Valentyn for being very kind to my grandma. We had to rush her to the emergency room after she became very weak and ill. You and your teams were very caring and we appreciate all that you do.

Nursing staff takes over 20 mins to respond to monitors. I had to shut them off myself and assist my aunt to the commode. You have to ask several times to receive water, blankets and pillows. Not enough rooms for the intake. If I had not been there my aunt would have fallen and sat in her own feces. Upon arrival I found my aunt strung up in her monitors with a soiled bed, trying to get up to use the commode. I had to ask the nurse in the hall for help because there was no clean linens in the room for a bed change. I personally wouldn't have much dignity left after this, or faith in the hospital staff to meet my needs when I need it the most.