I am 21 years old. I am a childshood leukemia survivor of 18 years. I have a hyperactive thyroid and autoimmune disease right now. My parents are from a Vietnamese descent. I have been going to this hospital for two years. The hospital staff and doctors have neglected inform my family and I that my insurance Anthem BlueCross Blueshield provider: Anthem Silver Pathway X 3250 S05, have not been covering my hospital bills. My parents who do not speak English well were unaware about my bills being rejected causing them to have to pay out of pocket for every bill. Resulting in $20,000-30,000 my parents having to pay out. On August 8, 2018, I found out that my insurance was not in NETWORK with the hospital at all. Out of the two years I have been going to the hospital for lab work or visits, I found out my family and I were being scammed. I am disgusted with how the hospital staff and doctors do not take the time out of their day to make sure a patient is covered by their insurance or not. Because every patient is a person and a life that should not be neglected or taken for granted. It is the hospitals’ civil duty to help people, perform miracles, and save lives the best they can. I have waited for 2 years for my thyroid surgery and now I cannot have the surgery since my insurance card is out of network with the hospital. Thank you, for the great medical service.