St Helena Hospital-Clearlake

It is a good hospital. It. Has. a lot of hard working doctors and nurses to i love that hospital thank you for doing what you

As I'm trying to call to see if a family member was admitted I have sit on the line listening to the phone being for 18 mins now and the hospital staff are not answering calls this is crazy

Horrible experience with Amanda McRae, Medical Assiatant. I was calling to request a review of my 77 year old mother's medication, and she immediately was rude and abrupt, refusing to listen. Her altitude was extremely harsh. Before the call was accelerated to a manager, she cut me off by putting me on hold mid sentence. How and why she was hired to assist people who are sick is questionable! Please provide her with Basic customer service training, or fire her ...she is not a decent representation of your organization.

I've had two out-patient procedures, MRI, x-rays plus my first trip as a patient to the ER at Adventist Health Hospital Clearlake where I felt that the Hospital did their very best in taking care of me.

I've lived in Clearlake since 1969 and have used the services at the Hospital where I have to say that their services, Dr's, nurses and departments and employees are most gracious and loving to see to your needs. I realize that not all visits go as we feel they should but we need to have patience and loving ways also as a patient (we're not the only one there) for treatments or tests.

Adventist Health Medical Center have very polite admission workers who do their very best in pointing patients to the right Dr. for their needs, setting up appointments for your next visit and admits you in a timely manner, very little waiting time until your name is called to see a Dr. or your primary physician.
Gigi

Adventist Health in Clearlake is nothing like the old reputation And by the so-called redbud hospital. The emergency room has he been completely rebuilt and the attention given is far greater in my opinion then Sutter in Lakeside Lakeport.

In addition there is a heliport and my husband was immediately transferred to Adventist Health in St. Helena which is a superb institution with residential rooms for family members, wonderful food beautiful environment, landscaoe.

Entire medical system needs reform so please do not blame some problems on this one hospital or overworked doctor as they are all in trouble. Now Specialists cannot see an ER referral for up to two weeks after they leave the emergency room door. Apparently they receive 30 referrals a day. And there are not enough days in the week for the specialist or surgeon to immediately see all patients. It is broken! We really need to take charge of our own health, kearn about preventative medicine and health as far as nutrition exercise etc. I have personally seen many caring nurses and doctors doing their best in Today’s difficult field of medicine.