St John Broken Arrow, Inc
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feedback about St John Broken Arrow, Inc
This place scares me!! My father in law was at Cornerstone LTAC for 9 days. The advertisements were not true they stated 1nurse per 5 patients- however this was not true- they were always understaffed and made him wait 20 minutes or longer once the call button was pushed- in the middle of the night his oxygen was low and the red light and alarm went off for more than 20 minutes until my husband went out to get the nurse and still had to wait at least 10 more minutes. The stories go on and on- over 4 hr wait for new prescribed medicine that was emergent- social worker not personable- charge nurse so-so. We got him out of there quick and he is doing better at a skilled facility than at their so called acute care facility.
I see a lot of bad reviews here and it almost kept me from going to this ER, however, I’m glad I did. The doctor was very very thorough and genuinely cared about helping me feel better. Nurses were skilled and caring.
Over the past few months I have brought my sister into the ER for severe stomach pain, vomiting blood and other such related issues. We chose St. Johns because it close to home and always relatively quiet and thus you can be seen rather quickly. However, over the course of what I would say was four visits (perhaps five) nothing had actually been done. Each time they simply stated it was most likely a bleeding ulcer, gave her some medications and fluids and then rushed us out the door. Finally, only one day after our last visit to St. John's, she was in so much pain we decided to drive to Saint Francis instead, because something just wasn't right and she needed to actually be helped not dismissed. Within the course of a few hours they discovered a underlying infection, a severe PH imbalance and to top all that off, cancerous growth on her Kidney which we are now in the process of scheduling surgery for. Now I get it, mistakes happen and things get missed. But over the course of four or five visits in less than two months you would have thought they would have caught some of this at least once. It just seems like every time they saw us they acted like we were just an inconvenience to them to be pushed back out the door. With of course the exception of a few nice nurses which unfortunately I can not recall their names. I can't give an opinion on the entire hospital as a whole, but for ER visits unless your life is immediately on the line, I'd perhaps make the trip someplace else.
Staff was great! Everyone treated me as I expected to be treated from a hospital. Made me feel comfortable. I have 0 complaints. Thank You to the nurses, doctors, PA’s, nurse aides, room service, and housekeeping. You all were great.
My husband's had an ongoing problem, and we were in town for business. This was the closest ER. I have to say, we have never been treated so well. He said everyone's bedside manner was fantastic. They called him back quickly and ran the appropriate tests to try and find the root of the problem. He said even the doctor was attentive to what he had to say and made him feel like he genuinely cared. From the front desks to the wait time, to the nurses, to the doctor, this was a great experience for the problems we were dealing with. We've never been to such a well maintained hospital. We see how they all should be now. Thanks for the pleasant experience in a scary time.