St John Broken Arrow, Inc
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feedback about St John Broken Arrow, Inc
Over the past few months I have brought my sister into the ER for severe stomach pain, vomiting blood and other such related issues. We chose St. Johns because it close to home and always relatively quiet and thus you can be seen rather quickly. However, over the course of what I would say was four visits (perhaps five) nothing had actually been done. Each time they simply stated it was most likely a bleeding ulcer, gave her some medications and fluids and then rushed us out the door. Finally, only one day after our last visit to St. John's, she was in so much pain we decided to drive to Saint Francis instead, because something just wasn't right and she needed to actually be helped not dismissed. Within the course of a few hours they discovered a underlying infection, a severe PH imbalance and to top all that off, cancerous growth on her Kidney which we are now in the process of scheduling surgery for. Now I get it, mistakes happen and things get missed. But over the course of four or five visits in less than two months you would have thought they would have caught some of this at least once. It just seems like every time they saw us they acted like we were just an inconvenience to them to be pushed back out the door. With of course the exception of a few nice nurses which unfortunately I can not recall their names. I can't give an opinion on the entire hospital as a whole, but for ER visits unless your life is immediately on the line, I'd perhaps make the trip someplace else.
My husband's had an ongoing problem, and we were in town for business. This was the closest ER. I have to say, we have never been treated so well. He said everyone's bedside manner was fantastic. They called him back quickly and ran the appropriate tests to try and find the root of the problem. He said even the doctor was attentive to what he had to say and made him feel like he genuinely cared. From the front desks to the wait time, to the nurses, to the doctor, this was a great experience for the problems we were dealing with. We've never been to such a well maintained hospital. We see how they all should be now. Thanks for the pleasant experience in a scary time.
I had to have two surgeries to get food stuck in my throat out, I woke up choking after the first because there was still food stuck. I was billed for both "successful" surgeries. 2 years later I run a credit check and find out I have a debt I was never informed of from them that ruined my credit. Great Hospital...
The woman that assisted me in admissions was very rude as soon as I told her I was a Foster parent. I'm trying to take care of a sick baby and I am starting to believe it is because the baby has soonercare. Are all hospitals/Dr offices this greedy that they are more concerned about the insurance carrier over the babies health? I would gladly pay out of pocket to protect my foster child, but I shouldnt have to feel like I should.
Overall, this place was okay. The nurses and the front desk employees were polite, they did their job but there was a doctor who spoke in a rude manner and was being a smart aleck. Basically, he wasn't being professional. I didn't catch his first name but he introduced himself as "Dr. Black".