St Joseph's Hospital
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Address

350 WEST THOMAS ROAD, TUCSON, AZ 85013 USA

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Phone

(520) 873-3000

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Consumer feedback about St Joseph's Hospital

Marley Llama
Marley Llama

1 out of 5 stars

posted 2 weeks ago

On 6/12/18 at approximately 4:00am I was rushed to St. Joseph's ER for emergency level cardiac symptoms with difficulty breathing and swallowing. Instead of addressing my symptoms and getting my vitals, the triage nurse accused of me of methamphetamine drug use specifically "speed". She accused me again when I denied use of methamphetamine wasting time before hooking me up to an EKG, and obtaining my medical history. In addition to emergency level symptoms, I had symptoms of general rash, and abdominal pain. But the only thing my care team focused on was getting a toxicology screen and ignoring all other symptoms, and ignoring the fact I had an emergency appendectomy at the same hospital just 2 months prior in which I spoke about repeatedly during my visit asking if symptoms were related. Nobody on my care team referenced my emergency appendectomy, or checked my surgical site even though the doctor who diagnosed me with acute appendicitis was one of two doctors assigned as my doctor according to my discharge papers.

During my time waiting, I watched how a person cuffed in police custody brought in for an immediate drug test was treated more fairly than me -- a priest in plain clothing. It appears that this ER is a dual department for first criminal evaluation, and second to emergency services.

After waiting hours I was finally seen by a doctor who ignored my complaints and ordered her own toxicology blood work which produced no evidence of drug use. I was soon discharged after the toxicology report was reviewed by the doctor. My initial complaints were not addressed.

According to my discharge papers I have "active appendicitis" with discharge diagnosis of "drug reaction" although my toxicology screen indicated no drugs.

I later had to go to another ER for the same complaints which were all addressed as well as confirming I had appendectomy.

I called St. Joseph's Hospital to setup a meeting in person to discuss my grievances. However, I was met with resistance and told there is a "process". I expressed that I was uncomfortable with discussing multiple complaints and concerns of my experience in their ER over the phone. The reply was that the director of patient relations will call me.

I am a peaceful, respectable, and respected person of faith. The only treatment I received in this ER was unfair treatment.

Pamela Turner
Pamela Turner

5 out of 5 stars

posted 2 weeks ago

I have chronic illness which unfortunately lands me in the hospital once a year or more. For the last 10+yrs I've been going to St Joe's. I have had 8 surgeries there, spent over a week in the hospital more than once, used the physical rehab facility 5 times and am ready to go again. St Joe's may not be the fanciest hospital in Tucson but was treated and cared for by the "Angels" of St Joe's, as was my Mother. They are the best. Thank you "Angels" of St Joe's.

Millie H.
Millie H.

1 out of 5 stars

posted 2 months ago

Update #3: I wrote a previous review on a horrendous experience we had in the ER and then afterward with the billing experience. I worked with a patient advocate and I was asked to call in and let her know if the recurring payment that I had set up on the patient portal worked for May. IT DID NOT…
Calling in to try to report it was impossible.

There are two issues (and maybe more). There is an IT issue and there is an operations problem. First, the payment portal does not work for recurring payment plans. It worked in April when it was set up and failed in May.

Second: Calling in to resolve a payment issue ends up at third parties ( Tenet Health has outsourced this function) with 1st level minimum wage collection agency people.. The collections agency answering the St. Joseph's business office number is slimy. It is not the business office, it is a collection agency called CMRE.

You need to get a real customer service phone number where people answer and can bridge the issues with your third-party outsourced staff. Making the patients and their families talk to various services and get nowhere. The payment portal also has their own help line with no connection back to the actual hospital. The services don't even have a St. Joseph's phone number to give you and they won't give you any information. They know nothing other than to take your payment.

If this is a profit making group, there needs to be some actual managers experiencing this. This will go nowhere other than to move people into collections for no apparent reason. The ill will is enough to make you want to never use this hospital if you have a choice.

Update #2: I sent the information to the email and will look forward to hearing back. I do not normally do business in this way if there are people that actually are trained to understand how the system really works and make changes if a mistake occurs.

Updated: So the reply said they will review this issue and since there is no information on who to contact it is a mystery as to how they will do that? Do they not need real information or is this just a weekend "auto post"?

The plot continues now nearly nine months later after a horrid ER visit in July 2017. It is now April 2018 and via St Joseph's payment portal we had set up a payment plan as it was offered. The payments have been made and the checks cleared every month with four payments left and St Joseph's Hospital puts the account into collections.

That seemed odd, all the checks show as cleared, so I contact the St Joseph's Hospital Business Office and they are unable to see the records and we must deal with the Collections agency. The collections agency doesn't know why it was put into collections. So no one is able to do anything, they know nothing, see nothing, hear nothing, total vapid, brain dead worker bees. No judgment to offer a process for resolution. The incompetence of this hospital and /or Carondelet Network is overwhelming.

Kathy Shulick
Kathy Shulick

5 out of 5 stars

posted 4 days ago

I was in St. Joseph hospital for three days in June and also three days in August . In both instances I had been placed on the neuro unit. I want to say thank you to all of the nursing staff, and doctors and the patient care techs for all of their hard work. I was treated with respect and confident that they were taking excellent care of me. Thank you. Kathy S.

Suzanne Zimmer
Suzanne Zimmer

2 out of 5 stars

posted 1 week ago

I got here approx 1:30pm. It is now almost 9:30pm and still waiting to talk to Dr. About test results. Lower abdominal pain. I know others are coming in and out. I have seen 2 patients treated and released in one room across from me and 3 patients treated and released in the time I have been here. Never again will I choose st joseph.