St Joseph's Hospital
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feedback about St Joseph's Hospital
I had a great stay in January 2016 delivering my child, however the billing department is awful and they are wrongfully sending people to collections.
Do not go to this hospital unless you potentially want to be sent to collections, three years later for money you were unaware you owed.
I had my daughter in January 2016 and in January 2019 I received a collections billing statement letting me know that I owed the hospital money for the birth of my daughter. I of course called to confirm with the hospital that this was a valid claim and that I truly did owe them money.
They confirmed and then when I told them I NEVER received a statement, they confirmed they NEVER sent one. They also did not send a claim to my insurance company until August 2018! I called and talked to another outside company (one that came up when researching St. Joseph’s Tucson billing) who is apparently ‘helping’ with their billing and she said this happened to many many people in 2016 and 2017, so I know I can’t be the only one!
They are trying to reverse the collections claim, however I am mortified that I now owe around $2,300 from 3 years ago. I am a single mother and would have budgeted this in my life if I would have known. This is wrong to do to patients. Hospitals should have a grace period, but medical bills you didn’t know about should not be able to haunt you 3 years later when they can’t properly bill you. They should be responsible and also send you your bill before they send you to collections!
Make this right St. Joseph’s, after reading through other reviews this seems like an ongoing issue!
Worst hospital to go to for anything. They check you in you wait an hour they take your vitals then Shuffle you into a room where everybody else that is sick gets put. You are told to wait for a room and they will call you shortly. Be expecting to wait several hours hopefully you don't die before getting seen. When you ask them to find out where you're at they let you know you'll be seen soon. They have people in beds in the hallways being treated or waiting to be treated definitely do not go to this hospital the wait was ridiculous. I would never bring my child here again after being there 2 and half hours i left to another hospital.....
Always had great! Experiences with doctors,nurses,and techs. I always was taken care of. You just have to be patient. There are alot of other patients. They cannot be everywhere at once. Doctors and nurses are not magicians. Priority comes first. Be grateful.
The staff at this facility were wonderful when I had my surgery last August, however I am absolutely astounded at the unprofessional billing department for Carondelet!! It is now going on 7 months and I have yet to receive the $1,110 OVERPAYMENT I made the day of my surgery. The insurance paid the bill in full in September and I have been getting a TOTAL RUN-AROUND since then about the refund due me. My account was in review AFTER the insurance payment was already received; Oh, the billing system was changed (convenient); "billing statements" were mailed to me when I never received ANY TYPE of communication from St Joe's or Carondelet even after making 3 additional monthly payments; October- I'm told Carondelet has 30 days "internally" to resolve the account review; then I'm told (surprise!) I am due a refund which CAN be credited back to my credit card but it could take up to ANOTHER 30 days to process; November-no refund received but now I'm told the refund has to be a check BUT my account will be "escalated" as of 11-20-2018 to expedite the refund BEFORE Christmas but it could still take another 30 days; January WOW I'm told the refund was "approved as of Dec 28th" and given a check # that will come from "the facility" but no date to verify it has been issued; after calling "the facility" aka St. Joe's cashier and financial counselor I'm informed ALL checks are issued from TEXAS but no phone # to call for verification. Still waiting for a check, a phone call, a statement but that $1,000+ sure did get nailed to the credit card pretty darn quick! NEVER AGAIN, Carondelet!!
The worst of the worst. Three days or nights ago I had an adverse reaction to a prescribed sleep med. Apparently I pushed my life alert button at home, no memory of doing that, which summoned the emergency response team to my address. I could not tell you any other details. I have a faint memory of suddenly being in "bed" in the
ER with different types of pants on my body. Apparently I also made several phone calls on my phone which has caused the loss of some friends. These chuckle heads at St Joes sent me home between 2:30am and 3am in an ambulance, that is going to be an enormous bill. Although my memories of the short stay are like flashes on a movie screen and nothing fits together I do remember the extremely sarcastic comments by the nursing staff. I do know I was being "treated " as if I was drunk or high, which I absolutely was NOT. Furthermore, I am a disabled senior citizen and I should absolutely not been sent back to my apartment alone while I was still very disoriented and confused. Once the ambulance brought me into my apartment and left I had another horrible fall. Imagine if I had hit my head or broken a hip. I doubt anyone would take any responsibility or care about my injuries. I will be following up with someone in the hospital administration.