St Louis-John Cochran VA Medical Center

Been going here for years. It's a whole lot better and getting better. Some people are just slow to catch on to a good work ethic. For the whole it has a great group of people.

For the first time in YEARS, my husband can actually call me on the phone and talk and be able to hear me! His cochlear implant that he got at John Cochran, along with the fine tuning at Jefferson Barracks AMAZING! Thank you so much!!!!!!

I cannot believe how much they have improved over the last 4-5 years. I've hated going here for years, the service was usually poor & the care was hit or miss so I just gave up on them & paid for care myself. I've gone a few times in the last week & have more upcoming appointments, I have been thrilled with every aspect. Just walking down the hall employees would stop ask if they could help people find something. I check in via the kiosk and had my vitals taken within a few minutes, then went back to the waiting room where the GI doctor came to get me within 15 or so minutes. It turns out he had done a scope on me years ago & we made an appointment for a new one, he spent plenty of time with me and was just great. I went down for a labs which was around a 20 minute wait with no appointment. I checked in on the kiosk & was printed a ticket with a number, when it was my turn my number came up on the screen telling me which room to go to, the nurse apologized for my wait and was also very nice. Next stop, I needed a new ID. There was a decent amount of people in the waiting room, I checked in, got my numbered ticket & was surprised when my number came up in just a minute or two. Again, very friendly & helpful staff, I'll have my new ID sent to me in a few weeks. I came ready with 2 movies to watch on my phone for the hurry up & wait I was used to over the years, I barely watched anything. The free valet parking was good, it take me a bit to get my car back when I was done but they were very busy, everyone was working hard. This is the VA soldiers deserve.

Poor Poor Poor quality service. They do NOT update patients or families of changes occurring. They do NOT check up physically on suicidal patients. They are not respectful. I would recommend AVOIDING this place at all costs. Awful.

Things are slowly improving. The Doctors and Nurses are professionals. The ancillary staff are getting better. To day I experienced my first negative encounter. A surely phlebotomist with a very negative attitude. She seemed to hate her job and patients. She can be identified by her blue hairbun. She should think about a career change and JCVAMC should help her out the door. Employees like her are the cause for the VA bad image.