I cannot believe how much they have improved over the last 4-5 years. I've hated going here for years, the service was usually poor & the care was hit or miss so I just gave up on them & paid for care myself. I've gone a few times in the last week & have more upcoming appointments, I have been thrilled with every aspect.
Just walking down the hall employees would stop ask if they could help people find something. I check in via the kiosk and had my vitals taken within a few minutes, then went back to the waiting room where the GI doctor came to get me within 15 or so minutes. It turns out he had done a scope on me years ago & we made an appointment for a new one, he spent plenty of time with me and was just great.
I went down for a labs which was around a 20 minute wait with no appointment. I checked in on the kiosk & was printed a ticket with a number, when it was my turn my number came up on the screen telling me which room to go to, the nurse apologized for my wait and was also very nice.
Next stop, I needed a new ID. There was a decent amount of people in the waiting room, I checked in, got my numbered ticket & was surprised when my number came up in just a minute or two. Again, very friendly & helpful staff, I'll have my new ID sent to me in a few weeks.
I came ready with 2 movies to watch on my phone for the hurry up & wait I was used to over the years, I barely watched anything.
The free valet parking was good, it take me a bit to get my car back when I was done but they were very busy, everyone was working hard.
This is the VA soldiers deserve.