St Luke's Hospital - Anderson Campus
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feedback about St Luke's Hospital - Anderson Campus
My daughter was release after having several seizures without diagnosis. Her memory was impacted, therefore, has no recollection of what anything a doctor may have said. We waited in her room for 10 hours without one doctor coming in to tell us what and why she seized. Their only concern was to get her out. She could hardly even walk on her own. Saint Lukes is only a money making business. They have zero concerns for their community that they are monopolizing. Don't go there for any emergency. Stay with smaller, more passionate, hospitals
My husband had outpatient procedure in the speciality office at Anderson. Great staff of nurses very nice and accommodating. Never felt more welcome even greeted us at the elevator. I highly recommend this facility.
If I could rate this hospital I won't give a star but you have to. Took my husband to the ER and the nurse came into the room and left the room and didn't log off and left my husband's medical records on the screen, and that is a HIPPA Violation. Then I had to beg the nurse to give him nicotine patch and his pills. We asked the nurse to get my husband food we waited about 3 hours to get any food. So I had to go across the street to the supermarket to get him food and something to drink. Then the next morning, I call to get information on my husband and the male nurse on duty tells me that I can't speak English and hangs up on me and I was born in this country, but he was the one with the accent. Then when I called again I was put on hold for 15 minutes. Then I called again and the nurse on duty told me that she checked on my husband a few times during the night and that was a lie because I spoke with my husband and he said only came once. You are better off going to a different hospital, because it looks like they are not helping patients well being but looking to make a buck. What kind of nurses and doctors is this hospital hiring.
I'm disgusted at the lack of competency to get someone s records transferred. My long term partner of 13 years was attempting to get her records transferred for a second opinion. She submitted the request to the hospital on December 5, 2018 however it sat on someone's desk until December 19,2018 when someone from the hospitals records returned from vacation. I understand HIPAA laws however this is a case of dropping the ball and as a result a patients care has been delayed which can affect the patients mortality. It's is now January 2, 2019 and her records still have yet to be transferred . It has been almost 30 calendar days. If anyone is seriously considering this facility I would recommend you pass this one by.!
On 06/12/2018, I was transported from my home to your Anderson Campus for near syncope. Weeks later, I received a bill from the St Luke’s Emergency Physician Specialists in the amount of $612.00 for “This is a work-related injury/illness and thus the liability.”
I never once claimed any work related injury/illness.
On 07/06/2018, upon seeing this false billing, I contacted the billing department. It’s difficult to reach them and I had no choice but to leave a voice mail explaining how this bill was false, that I never once claimed any worker related issues. I eventually received a voice mail from said department telling me that they corrected the matter and sent the update to my heath care provider, Capitol Blue Cross.
Today, I open my mail to find that the St Luke’s Emergency Physician Specialists again sent me the false bill, again in the amount of $612.00 and again stating the same: “This is a work-related injury/illness and thus the liability.”
So, I called the billing number and once again couldn’t reach anyone. So, I left a voice mail. Not satisfied with this, I called your other billing department, which had sent me the correct bill with my co-payment of $200.00. I explained the situation and, fortunately, that rep was able to get someone from the St Luke’s Emergency Physician Specialists billing department on the phone.
I again explained the situation, how I never once claimed that this was work related. The rep claimed that I was transported from work for work related illness. Such completely false information was alarming. I can easily prove that I wasn’t transported from work to the hospital, but from my home as this is a matter of record at the 9-1-1 center, including the voice recording of my 9-1-1 call. The ambulances that transported me to the ER can also verify that I had been transported from my home. The rep then assured me that after my initial voicemail (07/06/2018), they sent a corrected form to Capitol Blue Cross, but never heard back from them, so the billing department again sent me the false bill. They suggested that I contact Capitol Blue Cross to rectify this. You can imagine my annoyance and concern over the incompetence of the Anderson campus emergency room, doctor and the person(s) responsible for this false bill.
I contacted Capitol Blue Cross and they checked and found that they never received such a correction from St Luke’s Emergency Physician Specialists. So I called the billing department back, actually got someone on the phone and told them what Capitol Blue Cross said. That’s when the rep admitted that, after our first conversation today, she checked and discovered that the correction form was never submitted to Capitol Blue Cross. She then assured me that she just submitted it. Based on the above mentioned experiences, I have no confidence that this was done.
Could you explain how I could ever feel comfortable going to a St Luke’s Hospital—or associated medical offices--after what appears to be a misdiagnosis from the doctor(s); how they somehow got “work related injury/illness”; and the incompetence of your billing department in handling a simple correction? After the billing department didn’t receive a response from Capitol Blue Cross regarding the correction, instead of re-sending me the false charges, I would think the billing department would’ve followed up with my insurance company to confirm…especially when the rep was easily able to check after my first phone call today. One simple, quick check would’ve rectified this matter so that it would’ve never escalated to this point. I would suggest making this a procedure, so that folks like me to have to be inconvenienced in sorting out the mistakes and false billings by your hospital network.