St Luke's Miners Memorial Hospital

Last night I took my granddaughter to the ER with a broken arm. Matthew Morgan’s was the PA that saw her. He has a wonderful bedside manner and she received excellent care. Sorry I didn’t get the name of the nurse but she was excellent Also. My granddaughter left there feeling very good about her care. She said they actually let me talk. meaning they took the time to care. she is 10 years old and that matter to her. Thanks to the staff at miners. Job well done

I had made an ER trip to this Hospital on 3/9/18, and was shocked at the level of care I received. The receptionist was pleasant and my wait time was approximately 20 minutes. The intake nurse, Amy, was very empathetic and sweet. The nurse who cared for me and did my blood work, John, had amazing bedside manners and was very professional, as he explained the process of everything he was doing.The female doctor I saw, whose name escapes me at the moment, was very knowledgeable and took the time to explain my results. Finally, the ultrasound technician, Sara, was super sweet and knowledgeable as well. Based off my experience, I would recommend this hospital to anyone.

My family and I were so happy with the care we received for my grandmother at St. Luke's Coaldale. The staff (nurses, nurse assistants, St. Luke's Hospice and Dr. Fahmy) were all amazing. They were so knowledgeable and kind...answering all our questions we had throughout my grandmothers stay. I would 100% recommend this hospital.

Absolutely horrendous er. I've given them more than one chance, and now I'm completely done. I ended up walking out before the nurse could put my info in the computer in the er room. The Dr was incredibly condescending, rude, and unprofessional. I have a large family, and we will not be returning. I only gave 1 star because that's what's required. I wish I could have given 0 stars. I will be calling in the morning and filing a big complaint. The nurse was very rude, telling me she thought I was upset because I wasn't getting what I wanted. I'm not exactly sure what she thought I wanted because she barely said two words to me. The dr was right in my room telling me he wasn't going to be able to see anything and that he doesn't treat pain, that pain is just a symptom. I fear if someone went in from a heart attack, that he wouldn't treat them, that he would say their pain is just a symptom. He was so rude to me, it blows my mind. He was totally without compassion or empathy. Worst doctor and nurse I've ever seen!

*UPDATE: A person called me. I believe a manager. We never got to speak because they only left me a voicemail. They never returned my call. I then received a bill in the mail for service I did not receive. St. Lukes, I did my part and reached out to you guys and again another failure. I've filed more than one complaint with you guys through the years for horrible care. This is my last one because my large family will never be returning.

This is my third time here. First time I had a eye injury all the did was numb it and and was gonna give me a prescription for eye drops I already had and already bin using before I came I came back same night waited 3 hrs till I told them I wanna go home they let me leave. This time I went back for a rash it took from 745 till 945 till I was seen then the acted like they were writing me a prescription for hydrocortisone to find out it was over the counter same stuff I bin using I wasted 2 hrs of my life for nothing. I wasted time driving to rite aid to be told it's over the counter in isle 5 wow now I will be billed for useless care I was already using hydrocortisone. I called and they told me to come back an be seen again or call my family doctor. I will never go here again ever I will be sending a complainer letter to St Luke's doubt it will help anyways but this hospital needs to be looked into