St Luke's Patients Medical Center

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4600 EAST SAM HOUSTON PARKWAY SOUTH, PASADENA, TX 77505 USA

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4600 EAST SAM HOUSTON PARKWAY SOUTH, PASADENA, TX 77505 USA

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Consumer feedback about St Luke's Patients Medical Center

steven guerrero
steven guerrero

1 out of 5 stars

posted 2 months ago

I had carpel tunnel surgery at this hospital and I have to say it was likely the worst medical experience I've had. I had given them my insurance information several weeks in advance of my surgery yet, they day I show up, they still had not confirmed my insurance. I have excellent insurance, however, my provider is on the west coast. They told me "I'd have to wait until they confirmed". This is after I travelled from out of state for this surgery. Not only did I have to re-schedule, I had to pay my own accommodations/expenses for a week until they could get me in again. The woman "helping" me was callous and indifferent. Not sure I could have a more negative opinion about this place and it's staff. THE WORST!

Tina Butler
Tina Butler

5 out of 5 stars

posted 4 months ago

I had to have emergency surgery and my pain was so intense, my nurses were actually crying cause they did all they could but it just wasn’t making it better. Their compassion and caring nature did make it better. After my surgery they were always checking on me just to make sure I was in no pain.
When I went back for a reversal surgery,
my nursing staff were the best I have ever encountered!! They took such great care of me and my needs, I didn’t have to ask for anything. Such caring hearts. Everyone from the healthcare staff to the kitchen staff were as nice as they could be.
When my father was there we knew he probably wasn’t going to come home and they did everything for him to make and keep him comfortable til he passed. I am grateful for them all for taking such care of him in his final hours.
I would recommend this facility to anyone, they are the best around !!

Carlos Rodriguez
Carlos Rodriguez

5 out of 5 stars

posted 2 weeks ago

Great hospital. Great customer service. Great nursing staff and most important , no waiting time.

Chris Spencer
Chris Spencer

3 out of 5 stars

posted 3 months ago

What’s with the packaged responses from the owner? Do they not care about the patients enough to personally address their cudos and concerns? After all they took the time to rate and comment personally. I’m here in the ER right now. Let’s see how they do. I have a middle of the road rating. I’ll update when I leave.

Update: I was seen in a surprisingly timely manner, however I wasn’t seen in an examination room. The Dr sat me in a chair in the hallway. No privacy. It felt like I was being interrogated rather than examined. I didn’t feel like I could tell him all of what I needed to because there were lots of people wandering around, and what I did tell him, he proceeded to tell me why I’m wrong. The whole experience was belittling and I probably will not turn to this hospital if I have another emergency. I will leave the 3 star rating simply because there isn’t a half star. 2.5 stars would be more accurate.

Lois Roye
Lois Roye

1 out of 5 stars

posted 2 weeks ago

We have the worse worse experienced in this hospital. The nurse told my husband that they have called and texted me after my husband surgery,/ recovery. I've checked my phone many tines, I dont receive any single text or call about my husband is ready to go home. I waited and waited at the waiting room until an hour passed the nurse actually just called me.😡