St Luke's Patients Medical Center
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feedback about St Luke's Patients Medical Center
The experience we had at this facility almost killed my father. I would give this place 0 stars if I could. We brought my dad in through the ER with chest pains every time he took a breath. He was triaged and put back in the waiting room. We had a provider present himself as a physician, which we later found out, he wasn't. My father sat in the waiting room with many other people for 12 hours. They did x-rays and testing and didn't find anything abnormal. Mind you, my father has stabbing pains with every breath still. The so called "Dr" said all of the ER rooms were full as well as the hospital itself. He said normally they would keep someone in my dads condition, but given they were full, they were going to discharge him. They discharged him with pain medication and a muscle relaxer and stated it was pulled muscle. 8 hours later my dad can barely breath. My mom rushes him to a freestanding ER where they work on him for 2 hours before they can transport him via ambulance to Clear Lake Regional. Turns out he has pleurisy and pneumonia. He was hospitalized for 10 days with multiple chest tubes to drain all the fluid off his lungs. The physicians from Clear Lake pulled the imaging from Patients and the x-rays showed pneumonia, which was missed by Patients. No where in the x-ray report was a mention on pneumonia. Not only did a provider misrepresent himself, the facility missed a crucial diagnosis that almost took my fathers life. We will NEVER return here and we will make sure this doesn't happen to another family at this facility.
Great team of nurses and support personnel. Did a tremendous job. Thank you very much.
Radiology staff at Patients Medical Center was wonderful. Very caring and took time to explain my procedure to me and my family. It was very busy yet 2 staff stopped and asked if they could get us a blanket or anything else to help us. The nurse was attentive not only to me but my family. Great customer service!
My wife received 5 star treatment during a recent hospital visit for an emergency condition that required immediate hospitalization.Everyone imvolve in her care was outstanding
Came here to take care of a minor injury late at night. The staff was great, the nurses incredible and the dr took great care of me. I was told multiple times by the front desk what the payment for my visit would be. I went to pay and take care of my bill and the receptionist said something was wrong with the computer and I couldn't pay but I could come by the next day and settle my bill. I drove back the next day and a new receptionist was there and told me once I left, they no longer had access to my account and I would have to pay through a collection agency. That's fine, but why lie and say I could come back and pay. I finally received my bill and it was more than double what the front desk told me and assured multiple times that it would be. Pretty disappointed with the way that was handled. I wouldn't recommend coming here if you don't want to pay more than double what's originally told.