St Luke's Patients Medical Center

Address

4600 EAST SAM HOUSTON PARKWAY SOUTH, PASADENA, TX 77505 USA

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Phone

(281) 487-0700
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Emergency service available

4600 EAST SAM HOUSTON PARKWAY SOUTH, PASADENA, TX 77505 USA

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Consumer feedback about St Luke's Patients Medical Center

Stephanie Mauk
Stephanie Mauk

1 out of 5 stars

posted 3 weeks ago

Worst experience going to the Er. Nurses and doctors are under staffed. I sat with abdominal pain for 9 hours before any medicine was given or tests run. Doctor needs better bedside manner. Nurse Ken was fantastic though. He was the only one who was empathetic and communicative. Thank god for him! In the future I will NEVER go there again.

Courtney L
Courtney L

1 out of 5 stars

posted 4 months ago

The experience we had at this facility almost killed my father. I would give this place 0 stars if I could. We brought my dad in through the ER with chest pains every time he took a breath. He was triaged and put back in the waiting room. We had a provider present himself as a physician, which we later found out, he wasn't. My father sat in the waiting room with many other people for 12 hours. They did x-rays and testing and didn't find anything abnormal. Mind you, my father has stabbing pains with every breath still. The so called "Dr" said all of the ER rooms were full as well as the hospital itself. He said normally they would keep someone in my dads condition, but given they were full, they were going to discharge him. They discharged him with pain medication and a muscle relaxer and stated it was pulled muscle. 8 hours later my dad can barely breath. My mom rushes him to a freestanding ER where they work on him for 2 hours before they can transport him via ambulance to Clear Lake Regional. Turns out he has pleurisy and pneumonia. He was hospitalized for 10 days with multiple chest tubes to drain all the fluid off his lungs. The physicians from Clear Lake pulled the imaging from Patients and the x-rays showed pneumonia, which was missed by Patients. No where in the x-ray report was a mention on pneumonia. Not only did a provider misrepresent himself, the facility missed a crucial diagnosis that almost took my fathers life. We will NEVER return here and we will make sure this doesn't happen to another family at this facility.

Ana Gomez
Ana Gomez

1 out of 5 stars

posted 1 month ago

This hospital has the worst service! The staff is all clueless. They leave patients waiting for hours just tell them to follow up with their own doctor. You are better off going to Ben Taub Hospital. I witness where the nurse was discussing someone’s personal health in front of other people in the waiting area. Also there was a few patience in the hallway. I felt sick just being in there seeing how bad they treat very sick patients. It took more then 10 hours to get an IV going and blood work and just 1 min for the so called doctor to say follow up with your doctor and another 3 hours to get discharge.

suzanne sledge
suzanne sledge

4 out of 5 stars

posted 1 month ago

I was taken there by ambulance after a heart attack. I had the best possible experience one can have after having a heart attack. The emergency staff were waiting when we got there. They got right to work, had 2 stents inserted, went to recovery which is very well overseen since it's in a circular room with glass so that patient's are visible at all times. Didn't have a thing to complain about.

Chris Spencer
Chris Spencer

1 out of 5 stars

posted 1 day ago

When this facility first opened, it was a family-oriented hospital that cared about their patients. That has definitely changed, this trip was by far the worst ER experience I’ve ever had. Took my wife in with fever, extreme abdominal pain, nausea and vomiting. They ignored us for 4 hours, at that point we decided to go to another facility. This will be our last trip to CHI St Luke’s Health - Patients Medical Center.

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