St Luke's Quakertown Hospital
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feedback about St Luke's Quakertown Hospital
My brother was visiting me from Jacksonville FL last week when he became ill. I took him to St.Lukes clinic in Center Valley, where they immediately determined he needed to go to the hospital emergency room. I rushed him to St. Luke’s Hospital in Quakertown, and they were waiting for us. He was admitted with pneumonia. I was so impressed with all the staff there, doctors, nurses, aides and attendants were all kind and compassionate. When it was determined that he was terminally ill, family rushed to his bedside and St. Lukes was so hospitable and welcoming to my large family. They made room for all of us, brought in extra chairs, food and coffee and were so helpful and accommodating. Death of a loved one is never easy, and St.Luke’s was acutely aware of that and did all they could to make all of us comfortable. Thanks so much to the staff there for being so kind, caring and compassionate during the three days my brother was there.
This is by far the worst ER experience I have had. At first I was called back quickly and my nurse taking my vitals was fine. She didn't seem experienced but she showed me kindness, which is rare at St. Luke's. Unfortunately, after putting me in a room, her shift ended. I waited, and asked politely if there was an estimate as to when I'd be seen, or if there was any way for me to get medication that I need, but left at home due to rushing out the door after my injury. She rolled her eyes at me and told me I can take it when I go home. I told her I needed it now. She didn't care. I asked her if I should go to an urgent care if she thinks that I'm low enough on the list, she didn't give me an answer. I asked her if I can at least know how serious my injuries are, since no one had come to check on me, clean my wound, or even give me a new gauze since the kind nurse went home. I watched from the room as the nurses were on their phones, eating and dropping food, gossiping with medics who brought others in. I called someone to tell them what had been happening. A nurse about 4 times my size came in after eavesdropping on my conversation. She got about 6 inches from my face and started screaming at me and putting her finger in my face. I got security called on me for warning her. They called the doctor in to talk to me and I come to see she was one of the people just sitting and eating. The reason (according to them) that I was being denied medical treatment was because of people with worse conditions. No one was in there with them either, and the doctor wasn't doing anything. I told them multiple times that I just need my medication, but they said since it's not what I came in for, they couldn't help me.
So here's a note- if you have allergies and need an epipen, diabetes and need insulin, mental issues and need medication- don't come here. Unless that's the reason you came in, they won't help; or at least, that's what they told me.
I was asking for them to tell me how to leave, about 5 times, and they kept yelling and interrupting me and telling me to wait. I said I didn't want to wait, I wanted to leave and get medical help. Even though they were trying to get me to stay and I was begging them to move so I could leave the room, they had security escort me out.
I drove to GVH Urgent Care and was helped and stitched up in less than 30 minutes. Everyone was kind and helpful. The nurses weren't asking ME the next step in their care, unlike St. Luke's. I was given time frames, and left with a smile.
St. Luke's is unsanitary, unprofessional, and abusive.
So professional, caring, and efficient. Had to go to the ER there, and it was actually a pleasant experience. They were quick, extremely knowledgeable (even about my rare condition) and patient and kind.
I’ve had nothing but bad experiences here. It’s mostly with the emergency room nurses and staff, they are so awful at their jobs and have the worst attitude you’d think you were at a fast food restaurant. The bedside manner is laughable, they vocally abuse their patients both behind their backs and to their faces and threaten them with the security team simply for asking more than once when the doctor would be in. They roll their eyes, they curse, they eat their lunch and then touch medical equipment without washing their hands. It’s possibly the worst medical practice in the state. Even if you’re dying, don’t go here. They’ll probably just make things worse for you.
Edit: if you’re reading this and you’re currently waiting either in the waiting room or in an ER room, leave now, it will only get worse and they can’t legally stop you. They kept me waiting over 14 hours for a doctor for a serious emergency that then caused preventable damage to my health, and tried to convince me I could not leave (which is illegal detainment).
If it was possible to give zero stars I would, a prime example of corporate greed profiting on the sick. $1400 for a 30 min scheduled doctor visit, it's criminal what they do to people. And this was with insurance. The best part is when I went to a specialist they said all of the tests done were completely unnecessary.