St Luke's Quakertown Hospital

We took our 9 month old here at 3am for a small laceration (a little less than an inch) to the back of her head. It was 3 am and it was bleeding a lot. As new parents, we were concerned and thought it was better to be safe and take precaution- we weren't sure if it was deep enough that it would need to be glued. When we arrived we were quickly greeted and taken back to a room to be examined. The two nurses were very helpful and thorough. However, when the male nurse left the room I heard him say to someone else how 'superficial' her cut was and that it was ridiculous that we were there. The person he was speaking to responded by saying that their resources could be better used. I was shocked! First of all, why would you speak about a patient within hearing distance. If someone is taking their child to the ER, or there for them self, they're already under stress with the situation, why add more and make them feel horrible for their decision? Secondly, I don't care how 'superficial' they thought our daughter's cut was, we were being responsible parents. Would you rather us be neglectful? I think we have enough children in this world that are neglected, be grateful that we're concerned parents. Thankfully the doctor that came in to look at our daughter assured us that we made the right decision and she did in fact need glue.

Went to the ER for a deep partial thickness burn to my foot. Was diagnosed with a "first degree burn"... My skin was dark and leathery and did not blanch when pressed. I told the practitioner that I did not agree with their assessment and that the color and texture of my burn were inconsistent with a diagnosis of a first degree burn but she defended her diagnosis "if it was deeper it would be white". Was given a tetanus shot and told to follow up with LVHN burn center in a week. Four days later and the burn has blistered over and and my entire foot is swollen... Because it's not a first degree burn. I've had issues with incompetence when taking my son there but I figured it was because they weren't a peds hospital and that they would be able to competently treat an adult patient. I was wrong.

Went to the ER for a strangulated hernia and the staff were exceptional. Truly believe their quick attention saved my life. Thanks to all.

So professional, caring, and efficient. Had to go to the ER there, and it was actually a pleasant experience. They were quick, extremely knowledgeable (even about my rare condition) and patient and kind.

This is by far the worst ER experience I have had. At first I was called back quickly and my nurse taking my vitals was fine. She didn't seem experienced but she showed me kindness, which is rare at St. Luke's. Unfortunately, after putting me in a room, her shift ended. I waited, and asked politely if there was an estimate as to when I'd be seen, or if there was any way for me to get medication that I need, but left at home due to rushing out the door after my injury. She rolled her eyes at me and told me I can take it when I go home. I told her I needed it now. She didn't care. I asked her if I should go to an urgent care if she thinks that I'm low enough on the list, she didn't give me an answer. I asked her if I can at least know how serious my injuries are, since no one had come to check on me, clean my wound, or even give me a new gauze since the kind nurse went home. I watched from the room as the nurses were on their phones, eating and dropping food, gossiping with medics who brought others in. I called someone to tell them what had been happening. A nurse about 4 times my size came in after eavesdropping on my conversation. She got about 6 inches from my face and started screaming at me and putting her finger in my face. I got security called on me for warning her. They called the doctor in to talk to me and I come to see she was one of the people just sitting and eating. The reason (according to them) that I was being denied medical treatment was because of people with worse conditions. No one was in there with them either, and the doctor wasn't doing anything. I told them multiple times that I just need my medication, but they said since it's not what I came in for, they couldn't help me. So here's a note- if you have allergies and need an epipen, diabetes and need insulin, mental issues and need medication- don't come here. Unless that's the reason you came in, they won't help; or at least, that's what they told me. I was asking for them to tell me how to leave, about 5 times, and they kept yelling and interrupting me and telling me to wait. I said I didn't want to wait, I wanted to leave and get medical help. Even though they were trying to get me to stay and I was begging them to move so I could leave the room, they had security escort me out. I drove to GVH Urgent Care and was helped and stitched up in less than 30 minutes. Everyone was kind and helpful. The nurses weren't asking ME the next step in their care, unlike St. Luke's. I was given time frames, and left with a smile. St. Luke's is unsanitary, unprofessional, and abusive.