St Luke's Sugar Land Hospital
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feedback about St Luke's Sugar Land Hospital
Took my husband here because it was in our insurance network. The nurses and support staff were great. Very friendly and caring. The wait was minimum. Then the ER doctor on staff dropped the ball, the quality of care provided horrible. She didn't really seam to care about treatment. My husband ended up at memorial Herman ER. St Luke is not a good place for emergency care.
Caring group. We have had to come here multiple times and 99.9% of the time the staff (ER and otherwise) have gone out if their way to help... Very important as they are helping me with my senior mother who isn't in the best of health..
The wait was over 2 hours but I got the best care you could ask for. I was in ICU for 3 days fighting a serious intestinal infection. This hospital, its nurses and doctors are wonderful! Dr. Solipuram and Nurse Philip are amazing! Two days after being released, I was still nervous and had many questions; the doctor always returned all my calls immediately. Thank you for everything!
RELEASED WITH A CONDITION THAT COULD HAVE BEEN FATAL!
I only gave this review one star because I couldn't post it otherwise, but not even one star is deserved. Well St. Luke's, you've done it again! First you provided horrible care to my mother in 2012 and now to my sister in 2018. In 2012 I had to write a letter regarding the horrible care my mother received at this facility. Only after that were there persons checking on her around the clock even before she could call. That shouldn't be what it takes to get quality care. And at that point it's not even genuine, it's more like obligation. Fast forward to Sunday, June 8, 2018, my sister against her better judgment and out of shear desperation comes into your facility in tremendous pain. She went through emergency. She was told she had acute gastritis. She was released from emergency with a prescription for Pepcid. She questioned not being given anything for pain but was told that was what she needed. She left the hospital. She left your hospital the same way she came in, in tremendous pain! We got the prescription filled and went home. She suffered in pain for hours. She called the hospital later that night and asked when should she start to fill some relief. She was told "the medicine doesn't work instantly, you have to give it time". Well my sister then asked should she come back because she was hurting so bad. She was told "you can if you want to, there is another doctor here now". She suffered through the night hoping the medicine would eventually provide some relief. Unfortunately, that was not the case. My sister went to see her primary care physician the next day. Her doctor sent her to emergency immediately, not for acute gastritis. My sister had to have emergency surgery to remove her appendix. We are thankful to God that she received the care she needed in time. We are also thankful that her appendix didn't rupture or burst. St. Luke's YOU BETTER BE THANKFUL TOO! Update: THE RESPONSE FROM OWNER IS A JOKE. I CALLED, NO ANSWER. I LEFT A MESSAGE AND NO ONE CALLED BACK. SO THEY REALLY DON'T CARE!!!!!!!!
Admitting will lie right to your face. I was transported from an urgent care facility. My company Shell Oil, has a program called Centers of Excellence and we are covered 100% at St. Luke's. I explained this to the Admiittance lady who said I needed to sign while I was on the gurney with my heart racing. She said no problem, sign here. Almost two years later and several complaints, they are still sending my bill to collections. Horrible, misleading, unethical business. I will NEVER go back there!