St Luke's Sugar Land Hospital
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1317 LAKE POINTE PARKWAY, SUGAR LAND, TX 77478 USA

Address

1317 LAKE POINTE PARKWAY, SUGAR LAND, TX 77478 USA

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Phone

(281) 637-7000

Emergency service available

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Consumer feedback about St Luke's Sugar Land Hospital

I Grinell
I Grinell

1 out of 5 stars

posted 4 weeks ago

RELEASED WITH A CONDITION THAT COULD HAVE BEEN FATAL!
I only gave this review one star because I couldn't post it otherwise, but not even one star is deserved. Well St. Luke's, you've done it again! First you provided horrible care to my mother in 2012 and now to my sister in 2018. In 2012 I had to write a letter regarding the horrible care my mother received at this facility. Only after that were there persons checking on her around the clock even before she could call. That shouldn't be what it takes to get quality care. And at that point it's not even genuine, it's more like obligation. Fast forward to Sunday, June 8, 2018, my sister against her better judgment and out of shear desperation comes into your facility in tremendous pain. She went through emergency. She was told she had acute gastritis. She was released from emergency with a prescription for Pepcid. She questioned not being given anything for pain but was told that was what she needed. She left the hospital. She left your hospital the same way she came in, in tremendous pain! We got the prescription filled and went home. She suffered in pain for hours. She called the hospital later that night and asked when should she start to fill some relief. She was told "the medicine doesn't work instantly, you have to give it time". Well my sister then asked should she come back because she was hurting so bad. She was told "you can if you want to, there is another doctor here now". She suffered through the night hoping the medicine would eventually provide some relief. Unfortunately, that was not the case. My sister went to see her primary care physician the next day. Her doctor sent her to emergency immediately, not for acute gastritis. My sister had to have emergency surgery to remove her appendix. We are thankful to God that she received the care she needed in time. We are also thankful that her appendix didn't rupture or burst. St. Luke's YOU BETTER BE THANKFUL TOO! Update: THE RESPONSE FROM OWNER IS A JOKE. I CALLED, NO ANSWER. I LEFT A MESSAGE AND NO ONE CALLED BACK. SO THEY REALLY DON'T CARE!!!!!!!!

Tony Tamez
Tony Tamez

1 out of 5 stars

posted 1 month ago

Admitting will lie right to your face. I was transported from an urgent care facility. My company Shell Oil, has a program called Centers of Excellence and we are covered 100% at St. Luke's. I explained this to the Admiittance lady who said I needed to sign while I was on the gurney with my heart racing. She said no problem, sign here. Almost two years later and several complaints, they are still sending my bill to collections. Horrible, misleading, unethical business. I will NEVER go back there!

Nicole Copeland
Nicole Copeland

5 out of 5 stars

posted 1 month ago

The wait was over 2 hours but I got the best care you could ask for. I was in ICU for 3 days fighting a serious intestinal infection. This hospital, its nurses and doctors are wonderful! Dr. Solipuram and Nurse Philip are amazing! Two days after being released, I was still nervous and had many questions; the doctor always returned all my calls immediately. Thank you for everything!

Deb Arneson-Suarez
Deb Arneson-Suarez

5 out of 5 stars

posted 4 weeks ago

Caring group. We have had to come here multiple times and 99.9% of the time the staff (ER and otherwise) have gone out if their way to help... Very important as they are helping me with my senior mother who isn't in the best of health..

Melissa Johnson
Melissa Johnson

1 out of 5 stars

posted 1 month ago

Dr.akhtar is the worst doctor with the worst bed side manners I told her that I was having an issue that was causing me pain than she told my it was my imagination so than when I got upset with her about the way she was talking to me than she discharged me. Horrible horrible women oh and the thing that she said was in my imagination another nurse came by the room and seen what I was talking about but I'm in the wrong! They kept me because I had history PE than they told me I was to big to fit in the ct scan than the doctor told me it wasn't PE. So than I called the nurse to call the doctor so I could speak with her because I wanted to now how would she know that it wasn't PE if the test where never done so than the nurse comes back and tell me that they are going to to do some other test to see thanks for responding to my problem but I also called the number and left two messages and no one responded back