St Luke's the Woodlands Hospital
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feedback about St Luke's the Woodlands Hospital
I had surgery at this hospital earlier this past summer and I have to say that the doctors, nurses, and staff took very good care of me. It was the first time I ever had to have surgery so I was pretty nervous going into it but they made me feel at ease about it. The reason I am only giving them 3 stars is for the way the billing folks treated me. They are very friendly to you the day of the procedure. They call you in, smile at you, tell you how much your co-pay is going to be, swipe your card, give you your receipt, and then send you on your way. Months later you will get a notice from a debt collection agency accusing you of not paying the co-pay. Now I am going to have to no doubt spend months fighting with these folks while it sits on my credit report. Shame on you St Lukes.
Thanks for saving my life. From the emergency room, icu. surgery to rehab I had what I felt were angels from heaven taking perfect care of me. You all have Many stars in your crowns. THANKS AGAIN from the bottom of my heart.
I began several months of PT here, choosing to pay cash for each session rather than go through insurance. I was given a price, and paid at the end of each session. I later received a bill with no explanation. In 5 different phones calls with billing reps, I was never given a straight answer as to why I was being billed more than the agreed upon cash price. Every billing rep I spoke to was subpar at best, no effort whatsoever to resolve the matter. Left several messages and emails with Patient Relations, no response. Was turned over to a collection agency. Wouldn’t walk into a St. Luke’s again if I was dying.
I have been in practically every hospital in the area and a few outside. I can truly say I have had no better care anywhere . The only possibly negative thing I could say was the food is not always my favorite. The staff is wonderful. I do want to mention one young man that just really made an impression. He was one of the transporters that wheel you around all over the hospital. All I know is his name is Angel. As he took us from the ER to our room and dropped us off he asked if he could pray over us. I was completely blown away by his words. A very special young man that is as truly blessed as those he blesses.
We spent over 16 hours at St .Lukes this weekend. The moment we walked in the door we were seen right away. This staff in the er took extra care to make sure my family was comfortable. We were admitted for the night. The staff on the 3rd floor was very helpful and skilled. We had been up msny hours with out sleep and of course with worry. We were waiting to hear back from the Dr. My family as we waited in the room and we heard a knock on the door. In came Beverley to clean our room. She was full of energy and very entertaining. For a moment we forgot about our worries and just enjoyed her company. She made us laugh and just relax and breath for a moment. Just wanted to tell her that we truly enjoyed our time we had together. Thank you for giving us laughter in our time of need. Thanks to the entire staff that helped our family. We wish you many blessings!