St Luke's the Woodlands Hospital
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feedback about St Luke's the Woodlands Hospital
**Revised response** BEWARE of this hospital!
$11,000+ cost after insurance readjust to be lost in their ER system for hours, tests lost and a misdiagnosis that landed me in another hospital for a four days.
It’s been MONTHS since I requested an itemized bill. Still no response from St Lukes. Just how bad does it have to get before change will occur?
- ER visit - requested by my doctor
- Quickly went downhill when main nurse changed shifts
- Test lost - other hospital visited after this disaster admitted me as in-patent due to results
- Doctor shortage / under qualified
- ER understaffed
- Steps skipped in being processed as nurse and/or techs never showed up to collect info
- Lost in the system for 6+ hours
- Sick / flu / coughing mixed in with healthy in waiting area
At no surprise, I called the number on your “form letter response” below and received a computer voice saying that nobody’s available.
1) What’s a valid email to reach someone to start a formal complaint?
2) When I asked for an itemized bill twice from billing, no response was made. What’s the email to request an itemized bill?
I cannot spend hours making phone calls to your computerized system.
Where are the qualified staff located?
Hello, anybody working at St Luke’s?
I cannot say enough positive things about this hospital. I had a major surgery that required a hospital stay and they took excellent care of me and my entire family. From the check in to the food service to the nursing staff, the whole process was amazing. I will never go to another hospital! The nurses at 3 East are freaking rock stars. They always explain everything in such detail. They don’t make you feel silly for asking a million questions. They really, really love their jobs. My nurses were super helpful and made me feel as if I was their only patient. I was hospitalized again 48 hours after my surgery and my husband felt 200% confident I would be well taken care of when he had to go and attend to the kids. He would have never left otherwise. They also have someone to come around and pray with you. I needed this!!! The rooms are really big and after my surgery I even woke up with a heating pad on my abdomen. This was a nice touch. It helped the pain sooooo much! I will pass 100 hospitals to get to St. Luke’s. Keep us the good work guys! You’re definitely doing it right!
.. UPDATE: So after 5 hours I was sent to an ER room with a bed where I finally got my rest and the next morning I was sent upstairs to a room this is a good hospital after all
My husband is being treated right now....the staff is WONDERFUL...his only complaint is the food. He refuses to eat because it is so bad! He told the nurse that when left his rubber chicken sandwich...and she agreed that it is awful food. I am taking him Ensure so he gets SOME nutrition...people in charge..pretend your a patient...order some food...see what you are subjecting your patients to!
My husband has been here almost a week and the All the staff from housekeeping to administration has been awesome given him anything he has asked within reason. They are doing a great job controlling his chronic pain while treating his bronchitis and CHF excesurbation.