St Luke's the Woodlands Hospital

I began several months of PT here, choosing to pay cash for each session rather than go through insurance. I was given a price, and paid at the end of each session. I later received a bill with no explanation. In 5 different phones calls with billing reps, I was never given a straight answer as to why I was being billed more than the agreed upon cash price. Every billing rep I spoke to was subpar at best, no effort whatsoever to resolve the matter. Left several messages and emails with Patient Relations, no response. Was turned over to a collection agency. Wouldn’t walk into a St. Luke’s again if I was dying.

UPDATE - What a ridiculous response and quite telling in regards to the issues I’ve had. I clearly state in my review I paid cash for services (zero involvement by insurance) and St. Luke’s response is to call my insurance.

Came here for a annual screening, and I must say top notch customer service from beginning to end. Even though I went to the wrong building initially (Kelsey seybold) they still were able to direct me to the right place all while still showing attentiveness to my needs.
Once I arrived at Chi St. Luke's, the correct place, I was warmly greeted. The check in process was quick and easy, and the check in nurse Tamela made sure I clearly understood what all was covered by the insurance upfront. There were even snacks and light breakfast items to eat while you wait, along with freshly brewed coffee.
Once I was ready for the screening, I was given a heated gown to wear. They also had deodorizing wipes if needed. There were lockers to put your belongings as well. Everything was done in 10 minutes- in and out.
Definitely a nice touch, and I appreciate how they didn't miss any small details. Oh, and there's free parking as well. :D

I had surgery at this hospital earlier this past summer and I have to say that the doctors, nurses, and staff took very good care of me. It was the first time I ever had to have surgery so I was pretty nervous going into it but they made me feel at ease about it. The reason I am only giving them 3 stars is for the way the billing folks treated me. They are very friendly to you the day of the procedure. They call you in, smile at you, tell you how much your co-pay is going to be, swipe your card, give you your receipt, and then send you on your way. Months later you will get a notice from a debt collection agency accusing you of not paying the co-pay. Now I am going to have to no doubt spend months fighting with these folks while it sits on my credit report. Shame on you St Lukes.

Amazing service! Was seen immediately after waiting almost three hours at Houston Methodist. Thank you so much!

Thanks for saving my life. From the emergency room, icu. surgery to rehab I had what I felt were angels from heaven taking perfect care of me. You all have Many stars in your crowns. THANKS AGAIN from the bottom of my heart.