St Mary's Regional Medical Center

Fantastic staff; professional service; legendary dedication to excellence. We had our first child here and I am so glad we did. A magical, life changing experience was made even better by this team of people committed to make sure we were safe, healthy, and comfortable throughout the process and beyond. They even took the time to mail us a personal card congratulating us on our baby.

I was very glad St Mary's was available when my wife was in such tremendous pain. This turned out to be because of some gall stones that were very tricky to remove because of a previous gastric by-pass; the newer one they call the Rue-N-Y (spelling?). There was apparently nothing any of the staff at St. Mary's could do but make her as comfortable as possible, which they did, and I appreciate how each one present that night did what they could to help. What really tipped my bucket was when I stepped out of the room to go to the waiting room to charge my phone so I could let friends and family know what was up, and when I got back, my wife was gone. Not one person wanted to volunteer that an ambulance had taken my wife to Bass. Would saying that have been a violation of HEPA laws? I sure don't see how. I walked back there, noticed my wife was gone, no one saying anything, but everyone watching me just the same, and I said, "Where is she? Did she leave??" And all I got was, "Yes, she just left. You probably passed her in the hallway." (A taller blonde-haired nurse, or doctor). My wife has just been pumped full of morphine, and they lead me to believe my wife is walking out to find her truck in this condition. I walked all around the building outside, back to the emergency area, up and down hallways, the people in emergency seeing me and knowing I'm looking for my wife and saying nothing. Is this because of HEPA laws? We need to change the laws. I was absolutely frantic. What policy would have been violated to tell this guy they saw in the room with the patient, the patient verifying the guy is her husband, that the patient has been taken to Bass in an ambulance? If you can answer this, I really would like an answer. What policy would have been violated?

Called their office to try to get help with billing. The lady i spoke with ignored me and just said "here's the fax", and she didn't even know what my question was. Then when i tried to get her to listen to my question, she kept interrupting me saying all i need is the fax # to request something. I didn't need to request anything, i had a question. Easily the worst phone call with a medical provider i've ever had. If this is any indication of their medical service, god help anyone that gets treated there. If there was an example of a waste of human life, this woman that answered the phone would be an ideal candidate.

Short staffed, some of the nurses could have been friendlier and more attentive, didn't get many questions answered, cafeteria should be open longer and on the weekends. So glad my mom was transferred to a better hopsital.

I called and switch board answered they were rude as hell. U never hang up on someone in the middle of talking ( explaining something), ever.