I am giving this 5 Star review, only for an amazing case worker Laurie!
My elderly grandma went to St. Rose because she suffers dementia and was basically having a mild attack of confusion and anxiety.
Evreyone and and I mean everyone all the way from Doctors to social workers did not want to fully understand Grandmas issues and come up with a proper discharge plan, almost like just sweeping her under the rug.
This breaks my heart because dementia is such a heartbreaking issue and its like nobody wants to understand each patient uniquely of their needs. Every day my grandma was there, a different social worker would call me and say ok we are discharging your grandma you will need to pick her up, and I would politely tell them the same plan that me and her pcp came up with from the beginning! No one was leaving proper notes, everyone was completely lost from not communicating! That is very unprofessional and as a concerned family member very frustrating. Until everyone knows how to take the extra time and leave the proper notes for one another I advise fully to anyone that is dealing with social workers there, please take it upon yourself to make sure you speak up because unfortunately you or your family member may not get the proper discharge placement that is best for them....
Now, the 5 stars go out to an angel named, Laurie, she is a case manager there, and she was my sunshine when everything felt grey! She is the only person out of at least 10 different people I delt with that listened to me, understood me, and took action! I can't express my appreciation enough to her, she is truly an angel....
Thank you, LAURIE! God Bless you!