A big BIG thank you to the ER Pediatrician Dr. Smith for helping our baby girl feel better. Poor thing has croup and already her fever has broke. My daughter was born at this hospital (your LnD and Maternity ward was amazing and so were the nurses), I have been to this ER twice for adult care with ovarian cysts, and now for my baby girl, and each time we have received excellent care. Always pleasant staff even in the middle of the night like tonight. Dignity Health, you have an amazing team and I will ALWAYS appreciate their hard work and dedication to the health and recovery of my family and myself. Thank you and God bless.

I was there this past Friday, Sept. 28., for a total of 6 hours. Firstly, the waiting room is always freezing. Most of the people waiting to be seen asked for and were wrapped in blankets. Very very uncomfortable. Secondly, you need a better system to advise patients when the will see the doctor. I know we all need to be tested, but I waited two hours after all the tests to see the doctor. Again, why?

My Life was literally in Jeopardy the entire time with Dignity Health. Before you think this review is too negative you should know that I’m a Registered Nurse for over fifty years. My treatment at San Martin hospital campus for three days was both horrible and traumatic. In a hospital setting, the response to the call bell for a nurse is critically important. When a request is made a nurse should prioritize and check on the patient immediately. Your IV could have stopped, you might have fallen, must have help to go to the bathroom, etc. In this hospital no one would respond unless you rang the bell in the bathroom, which made them fear that you have fallen. I had to unplug my IV myself to go to the bathroom to ring the bell to get any assistance. I was left with an IV unhooked for thirty minutes which could have caused a life-threatening blood clot. I had a Nasal Gastric tube inserted incorrectly that caused pain and no one would respond to my complaints about the pain I continued to suffer from. Finally, I had to just remove it myself after two days. A nurse also did not set the IV drip rate correctly on a potassium IV, so it burned horribly, I would ring the bell, no response, family member tells the staff, still nothing. After twenty minutes she reduced it to 50% from 100% which demonstrates her incompetence. To top it off when I was discharged the discharge instructions were for another patient. It listed her vital information, all medications, diagnosis, etc. That is a serious violation of a federal regulation (HIPPA). So, to sum it up the entire time from admission to discharge: the level of incompetence, neglect, and indifference from the nurses, techs and doctors was staggering. In fact, the only thing they were good at was listening to request, smiling and reassuring you it would be taken care of and then just forgetting about it.

If you ever have an emergency go elsewhere. The most unorganized emergency department I have ever seen. Rude rude rude front reception. Triage is ridiculous if that's what you even call it. And since when can you or should you triage patients in front of everyone else waiting? Privacy much? Check in...wait an hour...EKG....wait an hour....blood work....wait an hour...urine sample....wait an hour. Admitted....wait 3 hours. See an actual doctor..4 hours. I understand everyone feels they are more important than the others waiting but that's not even the case here. It almost seems they do it on purpose as they sit there laughing amongst eachother and ignoring everyone. Growing up in Vegas I always thought these campuses were the best...not the case anymore. Drive a few more miles and get better care somewhere else...thank me later.

I went there today for a tour of the birthing center. That went great. But when i went downstairs to register, the lady was being very rude to me. And every time i tried to talk to her she continued to be rude to me. I thought maybe shes just not a nice person or having a bad day. But then when i was waiting someone else went to talk to her, and she was being nice to them. I dont know but I ended up leaving without registering. Now i dont know how to register without having to see her. Or if i even want to deliever at this hospital.