Loved travel and just working weekends for few months. Enjoyed weekdays off with family. Installed New Complete OR integration system from the fiber optic backbone to the monitors and the end of the OR arms and other devices. Complete system solution and installation.
Recently spent two nights at St Vincent's after knee surgery which was a great experience as far as the ortho. Dr's. and nurses and the hospital staff. BUT from the first time I turned on my TV it didn't work properly . I called Several times,told nurses and was told they would take care of it. . I NEVER RECEIVED A DIFFERENT TELEVISION. I feel so petty even bringing it up the BUT to stay there those 2 nights and the amount of money that cost it just doesn't seem right. Maybe by me complaining something will change for the next person.
This one star is for the customer service and billing issues! Their care was above average but trying to resolve a billing issue over the phone is next to impossible. They sent my account to a collection agency because of a billing issue. They needed more information from my doctor and I talked to them numerous times and didn't get that information from them for 10 months. I contacted my doctor and told them what billing needed and provided my doctor with the fax number they gave me. That was two months ago. The collection agency contacted me again two days ago. I called St Vincent's customer service again and come to find out they didn't get the fax from my doctor and they didn't know who that fax number belongs to. One thing I didn't know until today is that if you call St Vincent's and ask for billing you get customer service, you aren't allowed to speak with the billing department that is actually causing you trouble. My doctor fax the new information today and I call to make sure they have it. They tell me that they can't access faxes for at least 24 hour. Also that the fax number my doctor faxed to was customer service not billing, because they can't give you billings fax number. Yesterday I wanted to speak to a supervisor and was told one would call me back within 24 hours, just proves they can't count either. "Customer Service" what a joke. The only quality service I received was from the hospital staff while I was admitted. I guess that is where they hire the people with brains and that's a good thing.
Very nice and professional, even when someone got sick and had to go home they came together as a team and worked to make sure the patients was their number one concern. Great job St. Vincent. Kudos to you. You get 5 stars for being kind, considerate, caring, and loving to all of the patients even family members. No job was too small or too large, they we're capable of handling everything that it took in order to keep the work flow moving. Great job St. VincentHospital.
Medical service is great,getting information on the phone sucks,patient was hungry because they were not served lunch or dinner!!!