St Vincents Medical Center - Clay County
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feedback about St Vincents Medical Center - Clay County
Poor ergonomics at the check in kiosks. Key board sits at desk level and no chair to sit in to work from. I was in the ER about a month ago with my mother, and a elderly lady sat in the hallway for over an hour. It wasn't until I contacted the head nurse of the hospital that to ball got to rolling and she was put in a room. There were rooms available, but no one took the initiative to move her. Waited 30 minutes for a ER nurse to assist my elderly mother that is a fall hazard to get to the restroom. The nurse never showed up so I did the nurses job. I was hospitalized last year for 3 days. I have not been hospitalized in over 30 years. So I was not familiar with it was the patient's responsibility to order their own meals. I arrived at 4 am very sick. Well day two some man with the hospital staff comes into my room screaming at me that I have missed dinner because I didn't answer my phone. I said, what phone? He looked around the room and there was not a phone to be had. He had to go find a phone from another room to plug into the phone jack. This place is headed in the direction of the hospital on the north end of the county. I completed a comment card today and I will not hold my breath waiting on a call. I asked to speak to the number 1 or 2 person in charge of the hospital and I could get at best is a section supervisor. I am sure the administration hears everything is great and the administration takes the bait. Oh yeah, one more thing call the scheduling line for a procedure and be prepared to stay on hold for 30 minutes if your lucky. I completed a comment card today, but I am not going to hold my breath for a call from anybody of significance.
Overall I think this is a great hospital. I actually spent much of 2018 in this hospital, and found myself in the ER over a half dozen times throughout the year. I had 3 surgeries during that time at this hospital as well and for the first time in 2 years, I have started to feel normal and healthy again. I would have given it 5 stars if it were not for 2 of the experiences I had. I won't go into extreme detail but I will say this, while much of the staff is friendly and super helpful, there are a few bad seeds. There needs to be a better consistancy with care here. I understand that things get busy, but people come because they are not feeling well and typically scared. Choosing to be a doctor or nurse and working in a hospital means you made a commitment to help sick people, and there are definitely a few members of the staff that could be reminded of this.
ER is excellent. Receptionist, nurses, doctor we're understanding, knowledgeable and they took time to stabilize and help us understand what was wrong. A big thank you to morning ER staff 1/13/19.
We live very close to the hospital. Took my boyfriend because he was having chest pain for a few days. The check in process was simple and quick. He was in the back on a fresh bed in about 20 minutes. He’d already had an EKG and his vitals taken, they did that only a few minutes after we got in. They administered multiple tests and made us feel very comfortable and assured. The entire staff was kind and friendly from start to finish. He left with a prescription for inflammation and is feeling much better now. My experience here was pretty amazing.
It's a newer hospital. I've been there 4 times. The time I went for multiple outpatient procedures, the staff was very nice from checking in to leaving. The hospital looked clean. I was very pleased with those procedures.
The ER, I didn't have such a great time in. The wait is not bad at all. The rooms are not comfortable. My first visit was helpful where as my second for possible appendicitis was not good. The dr barely said hello and I had to buzz for the nurse multiple times but was ignored for long periods of time. There was a baby next to me they were paying more attention to but it seems it had an ear infection. I saw nurses listening to my beeping at the nurses station from pushing the button and ignoring it. My actually nurse was nice when in the room... She was very kind to me. The other down side was being out in a room with only a drape in between me and another person. You can hear all that's wrong with your neighbor. I also didn't have a TV or anything in the room. I honestly couldn't wait to get out there. I have mixed good and bad feelings.