St Vincent's Medical Center Southside

As a leading health insurance broker for almost 30 years in the Birmingham market I have experience with all the hospitals in Jefferson County. I watched the system at this hospital fail every day for almost three weeks with a family member. This system is broken. As a matter of fact, many of the care givers in the building agree. I feel compelled to help others benefit from what we observed. You have a choice in hospitals: For the love of your family members, go somewhere else. I don't say this out of anger or grief, I say this out of basic common sense. People should know our story. It would take too long to explain everything that went wrong. Nothing short of bizarre at times, downright scary at other times. There are care givers in the building that are absolutely excellent at their job. They are at the mercy of system that fails the patients they care about.

My sister was admitted here after her ankle surgery. The staff was extremely helpful, very friendly, and sincerely kind. I recommend this hospital personally since I stayed with my sister throughout her stay.

I had surgery with Dr. Carter Harsh and am thankful for that. He was skilled and his staff took great care of me. HOWEVER, I paid over $900 on the day of the surgery and the hospital LOST THAT PAYMENT. How is that even possible? What's worse is I've spent the last 3 months sending in proof of payment and calling their office 6 DIFFERENT TIMES to correct the issue, with the last 3 a manager assuring me the matter was taken care of. I get a bill and guess what... that $900+ payment has STILL NOT BEEN CREDITED TO MY ACCOUNT! This sort of system is incompetent, negligent, and down right wrong. I would almost rather still be limping around than have to deal with this amateur billing staff. Please go somewhere else for surgery, it's not worth this amount of trouble

Everyone one I have interacted with at this Hospital has seemed to be glad to go out of their way to help me. It was rather confusing to find my way around the first time I visited but all the staff there are extremely friendly with my numerous questions.

If I could give 0 Stars I would. Don't respond with your canned answer of call us so we can discuss the situation further. My dad was there for 20 days, and passed away. I requested that someone come speak with us during his stay. Crickets!!!! I have worked in healthcare for almost 25 years, and I have never seen anything run like this "system." It is obvious that you do not like dealing with Medicare patients. Especially ones that mess up your outcomes due to a longer length of stay. ( Shocked that I know how all of that works, huh? ) I wouldn't bring my dogs to St. Vincent's for a nail trim. Not one thing in 20 days went smoothly. Anyone reading this; if you care about yourself or your loved ones, drive 5 more miles to Grandview or Princeton.