Staten Island University Hospital

We bring my mom for surgery at 9am and we have to wait until 6pm. Cafeteria is close to have a hospital employee event at parking lot and they were offering free food for all hospital employees while hospital visitors were starving and there was nothing to eat in hospital even if you offer to pay. That’s employee day should not be torchure for hospital patients and visitor. 👎
Great doctors, average nurses they should be train better to communicate with patients and visitors.

i was there last night. ER was very busy. MD and RN were every professional to take care the patient. however, i heard something that made me feel uncomfortable which is a MD was making a joke of Chinese patient. Laughing "Thank you" in chinese. patient just polite and appreciate for your help.

They are useless!!! I came in with my sister who hurt her knee, she can’t walk and she allergic to most painkillers. All the physician assistant could say is she cannot do anything to help her as my sister is allergic to most painkillers. Therefore she just has to deal with the pain. So you are telling we came all the way to the hospital for NOTHING?!! Y’all need to start doing your job!!!!

My dad was really sick and unfortunately got admitted at this hospital. The surgery team does a horrible job at communicating the care to the family or the patient. Don't even think about comming to this hospital if English is your second language. It's the law to provide translation to the patient but refuse to use the translation phone to tell my dad about his care. I was there at his bedside everyday for 10+ hrs waiting patiently after nurses page the team. When I finally get someone to talk to me the demeanor was I need to understand they are busy and I am bothering them. I overhear one of the doctors say she is just a nurse and won't know much. I have never seen such horrible treatment. The lack of compassion and professionalism highly reflects the leadership in the attending, the residency program and the hospital culture. After I reported this behavior the chiefs of all departments come to hear me out. I feel it should have never gone so far as to reporting the behavior. There is signs above my dad's head and written on the board that he doesn't speak English. My number is posted at his bedside and on the board. The translation phone is at his bedside and no one uses it. I transferred my father to NYU. It has been a world of a difference. Everyone was super professional and discuss the plan with my dad. They happily use translation. They attending and fellows involve the family and discuss the options in detail. It has been a world of a difference.

great place to go to the hopital saves many lives always willing to do best.