Stillwater Medical Center

My doctor suggested I do the genetic testing because of the high rate of cancer in my family. I agreed, then experienced much indecision and confusion among staff members. I still have not received the email I was told to expect. Everyone was friendly and tried, but this seems to be something new that they are not sure about. I suggest a crash course in how the process works in order to be more knowledgeable and helpful.

My family and I have had several positive experiences here. Recently I met with Claire Hume to discuss some billing procedures and she was VERY welcoming/helpful. If you ever have any questions about billing or need help understanding your bill reach out to Claire Hume and she will take great care of you!

Got there and went immediately to registration - no waiting. Then went to the waiting area for bloodwork. It was the longest wait I've had there. I go about every 3 to 6 months and have never had to wait this long. Not sure if they were short handed or what, but it was a long wait. Bloodwork went fine. Long walk back to my car but with construction, it's normal.

*******On another note -- the gift shop. I have on what seems like hundreds of occasions shopped in the gift shop. When I need something different,. that was the go-to place. I shopped for any occasion and was always happy. I would even drive out there on my lunch hours just to look, and always found something. At one time, that is where a majority of my jewelry came from. Lately when I go in there, either I, or someone else has to back out of the way. It's so tiny and crowded . I'm hoping when the construction is done around the door area, the gift shop will be expanded. It used to be such a wonderful place to shop. Now it's just so crowded, no one can browse. There is nothing, NOTHING, left in Stillwater for unique gifts your gift shop has always been popular for. Please make it larger so we can browse with ease and not worry about knocking something off the shelf if we do go in.

I love having a top notch hospital here in Stillwater. They took amazing care of me when I had my hip surgery in June and with all of the other surgeries/tests that have taken place over the years.

I am absolutely appalled by how disrespectful the staff can be at times. There has been maybe two times where I can say that I, or a friend, have been treated with thoughtful and thorough care. It seems as if the staff believes we are nothing of concern, that we are a waste of their time, and the feeling of CONSTANTLY being rushed out is a huge worry of mine. Although being said, I am very surprised to find that there are some very wonderful people who work here, and I wish I had their names so that I can excluded them from this review. With all that has been said, I worry for my health and the well being of anyone who needs emergency care and decides to come to this hospital.