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feedback about Stormont-Vail Healthcare
Nice ob gyn.
The ladies are very helpful and kind
Outside, I do sense minor racism. Being ignored when saying hello or good day. Walking down halls 4 women walking opposite direction and doesn't think to move for preggo. Avoiding eye contact while smiling at them. Overall daily things I notice love my new lady crew.
(Original review.) Even one star is one too many. Negative 3 stars, at least. I have yet to have a good experience with this hospital or ER. Both parents have been in here in recent times, both as ER patients and admitted patients. Misinformation, lack of information, loss/theft of personal items, ridiculous wait times in the ER, long waits for assistance in patients' rooms, rough handling, and generally poor care are the orders of the day. The ER is particularly bad. Wait times are outrageous, and few staff members are forthcoming with any information. You sit... and sit... and sit... and sit... and nobody tells you anything. Anyone with a life-threatening emergency could die while waiting the hours and hours patients have to wait to be seen. The priority in the ER seems to be on protocol and paperwork, rather than actually caring for patients... let alone caring for patients in a timely manner. I've seen people give up in frustration and leave the ER without being seen, which is sad, but understandable. The system is clearly broken. Does management even care?
UPDATE: Rating changed from one star to 4 because, the very next evening, we had to get Mom into the ER again, and the staff saved her life. Post-hip replacement, Mom went into shock this night, and nearly died. All staff did an excellent job. Must give credit where credit is due. The previous night's experience was horrible, as have been recent hospitalizations, but the ensuing night in the ER was completely different, and the level of care was above and beyond. Further, the staff in Critical Care was very helpful and supportive during some issues we had to work through.
Holly Richter is fenominal! The best ultrasound tech around. She is extremely skilled and has great bedside manner. Thank you Holly for walking with us through this pregnancy.
These people are CRIMINAL. I spent two days there and they incorrectly coded the visit as out-of-network, forcing me to pay over $5,000. When (thanks to my company's advocacy center) they corrected their mistake and re-issued the claim as in-network, I was found to be personally responsible for only $365. THEY WON'T REFUND ME THE DIFFERENCE! They are refusing to give me back the overpayment, saying that they need to investigate the matter, consult with their legal department, talk to multiple managers, supervisors, etc., etc., ad nauseum. I should not have to jump through hoops like this in order to get back my OWN MONEY. Avoid this criminal organization, or they'll swindle you too!!
This is a great community hospital. The food here is actually pretty good with lots of options. Two cafeterias to choose from, one on the first floor and one on the basement. Great facilities that are clean and updated. Lots of care options as well. Very caring staff.