Suburban Hospital

Unfortunately, we don't usually go to the hospital in the best circumstances. I had to go recently to the E.R. and I just really want to say how great the staff were. I was seen very quickly and every single staff member that interacted with me asked my name and DOB (as they should!) I was provided with excellent information and left with all of my questions answered.
I've worked in a hospital before and I was very impressed.
Thank you much Suburban Hospital, but I hope I don't see you anytime soon!

The hospital has an excellent reputation for patient care, and the staff gives excellent customer service there are lots of employee managers working in that facility that are prejudice against African-Americans professionals especially a manager name Arthur Pierce who is the clinical manager on the EAU you Department which is a emergency observation unit. This man has yell at a first-time employee during his first first week and terminate the person without going through human resource .
But the sad thing about it is that the human resource manager is Charmaine Williams who is black lady did nothing and pretend nothing so what does that tell you what her position is all about . .
From my experience I will expect the human resource coordinator to be in charge instead is to managers on a floor that is in charge and they violate the rules when it comes to policies. So if I was you I was very careful when I go there because it's not what they look like who they are and who is in control

Well....this Hospital gives me Mixed Feelings. Deep, Hard & Stressful Mixed Feelings, which brings me way back to my 2008 "40-Day" ICU/Inpatient Stay where I almost died & was declared "THE SICKEST PATIENT IN THE HOSPITAL" (How's THAT for Honors!)

I had an Simple Strept Throat Infection that went Septic, turned into Lethal Sepsis & spiraled me down into Delerium towards "That Big Bright Light". My Hemoglobin was 3 with not even enough blood for a Rabbit to live. I scribbled what I thought was my name on my Admission Paper in The ER & The last thing I remember whispering to the Doctor was, "Help Me" & he said, "We'll do EVERYTHING to save your Life.... 6 Bags of Blood STAT!!!" Then I immediately passed out.

Next thing I knew I was waking up with a Catheter in my Neck. Thus began my Journey on Hemodialysis.
I was given Strong Antibiotics to kill The Super Infection but I had an Allergic Reaction & the Side Effects were....Acute Kidney & Heart Failure.

Since then I've been back to Suburban & Admitted countless times so I feel my Review below is Very Sincere & Accurate.

Here we go:
In the ICU, you want your folks to ask for "CHARLES" (Tall Dark Jamaican Male Tech with a Great Big Smile). He will keep YOU & YOUR FAMILY COMFORTABLE & INFORMED!!!

If your Folks come thru The Emergency Department Front Desk, please ask for Ally, Carla, Debra or Nurse Kelly.

IN THE ER:
You'll want ER Techs Cindy (Down Home Latina) or Etienne, they will help you settle in quickly!
The Nurses you want are Irene (Filipina), Jessa, Shenella, Steve & Robert (GOOD STICKS). Also Nurses Ramada, Melanie, Danielle & Marley (Pretty Eyes).
***Give an "Hola!" to the Latina housekeeper named "Del-Me"! She offers very POSITIVE ENERGY!!!***

Ask for Transporters Diondra, Asia, Marinela, Daniel or James - ALL TOP-NOTCH!!!

The X-ray Techs are Super Friendly!!!

Can't Breathe? Ask for Sonja or Natasha in Respiratory!

4th Floor is where The Dialysis Patients go.

4th Floor Nurses Rebecca, Julie, Magna, Kathleen & Miranda will take Care of you Right.

4th Floor Techs Nadeej, Elaine, Maria, Joan, Ophelia, Jose & Damian will be of Great Assistance.

***THE HOUSEKEEPING MANAGER ANGELA WILL UPLIFT YOUR SPIRIT!!! ***

6th Floor has "The Clinical Decision Unit aka OBAMACARE" & "Observation".

NURSES:
You want Charge Nurse Diane, "Sweet Suzy", "Sweet Chelsea", Grace, Sade, Yohana, Julie, Theo & YaShika.

TECHS:
Bertha, Igna (Pretty Eyes), Steven, Charles, Greg, Ashley & Ozzy are GREAT!!!

**THE HOSPITALISTS Dr. QUASBA, Dr. MEHTA, Dr. CHETTY, NURSE JENNY, NURSE MASHA, NURSE TAYLOR & NURSE FATIMA ARE ALL 2-FACED SUSPECTS & LOVE THEIR PAYCHECKS MORE THAN THEIR PATIENTS!!!**

**The Housekeepers LILLY, ALEXIS & JEANETTE are VERY PROFESSIONAL & SWEET!!**

Down in the KITCHEN:

THE FOOD IS OK....
You can Call "3663" on your Room's Phone to reach the Kitchen. The Nice Ladies Stephanie, Shelby, Ruth, Jackie & Irene make ordering your Meals Enjoyable!!! The Food Servers are VERY GOOD especially "Markel"!!!
YOU CAN ORDER GUEST TRAYS IF YOU HAVE SOMEONE STAYING WITH YOU.

**BEWARE OF THE NASTY "GLORIA" WHEN CALLING IN YOUR ORDER!!!**

The Dialysis Unit here has only 4 spots. Nurses Monique, Victoria & Judith will help you out.

**NEED ANYTHING ELSE WHILE YOU GET BETTER HERE? JUST ASK FOR THE PATIENT AMBASSADOR "FREDDY" HE IS ALWAYS AVAILABLE, HELPFUL & WILL COME FIND YOU IF YOU REQUEST TO SEE HIM!!!**

All on All, this is The ONLY Trauma Hospital in the area but has really took a Blow in Patient Care & Satisfaction by bringing a bunch of Students from the University (some with MAJOR ATTITUDE PROBLEMS!!!) to replace Real Paid-Staff & "Forcing" Patients to Discharge EARLY by using Old Broken Machines to give False Vitals!!!

IF AT ALL POSSIBLE, TRY TO AVOID THE DREADED "WEEKEND DOCTORS" (MAINLY STUDENTS)! FOR THE BEST OUTCOMES GET ASK FOR THE "ATTENDING" DOCTOR!!
***IF YOU GOT GOOD INSURANCE, THEY WILL TAKE FULL ADVANTAGE OF IT....BE PREPARED, I WARNED YOU!!!***

RECOMMENDED???....HMMM, I DON'T KNOW....COME WITH A PRAYER....then get a Transfer if things start looking grim!!!

So I'm here and I'm not sure what I just witnessed. A Latina walks into the emergency room and doesn't speak any English. She says "speak Spanish please" and the male attendant just looks at her shakes his head as to say "no". The Latina looks around the waiting area to see if she sees any other patients who may be bilingual. Like, what!? I need answers because maybe I'm over thinking this situation.

Update: I found this on their website..

Translation Services

All patients have a right to have medical information about their care translated into a language they understand. Suburban Hospital provides translation services in any language via a specially designed phone interpretation service. The system allows a conversation to be translated by a certified medical interpreter via a three-way phone. The interpreter can identify the language needed for translation and provide the interpretation. For more information about the system, visitors or patients can ask any nurse on the patient care unit.

My brother in law was admitted after suffering a motorcycle accident with the other driver leaving the scene and leaving him on the road by himself. Once we got into Suburban Hospital in Bethesda, Maryland he was quickly treated and taken care of by the rest of the staff here. The issue I have here is the way Scott Rehrig acted towards my family and my brother in law. Once they started to clean his wounds and road rash my Brother in law was using some profanity while dealing with the pain but not directing any hostilities towards anyone. This is when Scott came to tell him to shut up and after we the family reacted to that he continued to not show any sympathy towards the situation and told us he was an idiot and was probably drinking when the accident happened. He also went ahead and said "he should grow up" after that we told him he was in pain and that we could tell him to not use profanity and we would work with that but he approached and told my sister in law "that's not pain, I can take you to the back and show you pain." He then left, then came back and stared down my brother before coming back out and telling us that he will show him what real pain is. This caused a tense confrontation with him calling security and threatening to call the police to remove my brother in law from the hospital where he was receiving treatment. The family and I decided it wasn't worth escalating the situation and just worried moreso for the condition of our brother so we left the emergency room. On the way out we asked for his name and he smiled and mumbled his name then said "that's not how it works around here, I run things" so we left the room and spoke with the Charge Nurse to file a complaint.

I understand the strenuous shifts and job that these surgeons have here but under no circumstances should personal opinions nor lack of tact come into play when it comes to the patient. He should have never called my Brother in Law an idiot, a punk and accusing him of being drunk after having a hit and run happen to him with a full police report and witnesses.

I've been to this Hospital in the past as a patient and had the best experience as possible with my broken femur. Having this situation arise has left me in shock with total disbelief that a hospital of this standing would allow a surgeon with his attitude work on patients whom need treatment. I would have understood had he asked kindly to stop the profanity first before this all happened but he jumped the gun and came with such malicious actions that I can't rest assured that he will be treating difficult patients with care and kindness.