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feedback about Summit Medical Center
Made us wait 2-3 hours before anyone came into our pre-OP room to talk to us about surgery. Staff is decent but will not answer any questions other than immediate ones that relate to what they are doing at that second.
The gentleman receptionist is extremely rude. I asked him two simple questions and his response was less than friendly, almost as if he was doing me a favor by helping me. Plus, the waiting area blasts Fox News on the TV at full volume. Definitely will try and avoid this facility for future care.
If you’re considering an elective surgery, and the doctor uses this outpatient facility, you should find another doctor. I recently had a septoplasty here because I have had a fair amount of sinus problems in the past, and it was an unpleasant experience from the beginning. Starting with trying to get on the schedule. They won’t even give you an estimate on their costs unless you have a doctor willing to put you on their schedule for a surgery date.
While the service was average, or at least what you would expect from a healthcare facility, they smile at you while gouging your pocket for every cent they can. For a simple surgery that lasted an hour and a half the overall cost for the surgery center alone was over $35,000. That doesn’t even include the cost of the doctor and the anesthesiologist! Additionally, when the itemized bill finally came, they listed anesthesia as a cost. Then what am I paying an anesthesiologist for? And why am I expected to pay you almost 3 times what I’m paying the doctor who gives it to me. Not to mention that cost is separate from the pharmacy charge, or should I say the pharmacy charge and the extended pharmacy charge, though I don’t remember leaving with any medicine.
This extended pharmacy charge may be for the antacid they insisted I take before the surgery simply because I put on the list of conditions occasional acid reflux.
All this and they have the gall to send me a bill for the remaining balance after I paid them over a thousand dollars up front, on the day of the surgery, for the total amount. Oh and the remaining balance? $.18! 18 damn cents they have the audacity to send me a bill for?? Save the damn stamp and you get more than 18 cents back!!
Don’t use this place guys seriously. If a doctor doesn’t have their own place to perform a surgery, then they should at least have the decency to choose a surgery center that won’t gouge their patients. Find a doc that uses a hospital, pays for their own place in a surgery center, or has their own location to perform these sorts of elective surgeries.
Medical care was great but the billing department sucks.
I’m in my bed at the sleep study right now having a terrible time. The tech is as warm as an icicle. Clueless, uninformative. Light is coming through the window onto my face. The room is a cold hospital room. I feel totally uncomfortable on this bed. I’ve told the tech I’m uncomfortable multiple times. I need this sleep study and this is a huge waste of money and time. Such a huge disappointment. Never come here!!!