Sutter Medical Center, Sacramento

Address

2825 CAPITOL AVENUE, SACRAMENTO, CA 95816 USA

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Phone

(916) 733-8999
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2825 CAPITOL AVENUE, SACRAMENTO, CA 95816 USA

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Consumer feedback about Sutter Medical Center, Sacramento

Kisha Mccollough
Kisha Mccollough

1 out of 5 stars

posted 22 hours ago

I brought my Mom to the ER because she was having pain in her back. We went back to ER 3 times in one weekend. The doctors kept sending her home. I said no. She needs more test done. Each time we waited was over 6 hours. She was in so much pain. She had a bad heart also. The hospital gave her morphine, valium and norco in 2 days. Tests came back hours later and it read she had fluid in her lungs. She was admitted on that Monday evening. She died that Monday night. I believe my mom died from over medication. I also believe long wait cause her death. I blame the hospital for my Mom's death. I can't afford to take it further, so buried her. I know now my Mom is in Heaven, pain no more.

Matthew Hemmatijou
Matthew Hemmatijou

1 out of 5 stars

posted 3 months ago

They will lie to your face and tell you your family member is not admitted to the hospital when they indeed have been. I talked to 4 different people all telling me lies. I could not visit my family member to check her well-being. They may call it protocol but should that really override some HUMAN DECENCY.

Angela Stathos
Angela Stathos

1 out of 5 stars

posted 1 month ago

Don't walk in here if you're seeking a little bit of relief from depression and resources for when you leave. Someone might talk to you for 20min and decide to place you on an involuntary 72h hold. The social worker who did this didn't care if/how my cats would be fed. I was left sitting in the middle of the hallway with a gown on. I wasn't allowed to keep personal sanitary items. Nurses were rude. No one explained the situation very well to me.

Ava Waldrop
Ava Waldrop

1 out of 5 stars

posted 1 week ago

I brought my boyfriend into the er yesterday because he has been feeling consistent discomfort for about a week in his lung/abdomen area. Not pain, but discomfort to the point that it was stressing him out and making it hard to do normal activities. Anyway, not sure if this was regular protocol and I just have high standards, but our experience here was terrible. First red flag was my boyfriend discussing his vitiligo with a "doctor" who didn't even know what it was. He literally said, "how do you spell that? Never heard of it." Ummmm are you serious? I honestly laughed in shock because I've never seen nor heard that type of thing from a doctor in my life. You are supposed to feel comforted knowing you're in the presence of a medical professional who has perfected his practice to a T. Not questioning whether he even knows what he's doing. He then proceeds to take his blood pressure through his thick sweatshirt sleeve, not asking him to remove it so he could put it on his bare arm. How are you supposed to get accurate vitals when the band is not even against your skin? Next doctor we went to for blood draw, LITERALLY did not say a SINGLE WORD from the moment we stepped in his office, he didn't say "So we're going to be drawing your blood" or "first I'm going to wipe your arm and insert the needle" or in anyway explaining what was going on, not even a hello or goodbye not one word. He then proceeds to tie the string AROUND HIS SWEATSHIRT just like the last doctor did! What the f is going on here?!? He was very rough with my boyfriend and tied the string so tight it pinched his skin THROUGH HIS SWEATSHIRT and left bruises!! Through his sweatshirt!!!! (I have pictures) Finally after waiting almost 2 hours (which is not at all why I'm upset, I know ers get busy and hectic) this nurse walks in the waiting room FULL of people wheeling in a big vital machine to take his vitals again in front of a room of people. She then proceeds to talk openly and loudly in front of everyone about him eating "boring foods," no spicy no alcohol or caffeine etc. Ummm what happened to patient confidentiality?? It was so awkward sitting there Having a private conversation getting announced to a room of like 20 people. I have the paperwork, they never gave him medicine or any advice on how to fix the discomfort except not to eat spicy food (which doesn't make sense because he felt discomfort in his lung? So how would that have anything to do with it? And if so could you give me a little more information or explain the problem?) overall there was never an official diagnosis, she literally never even told him what was wrong with him or what might have caused it, we left with just as many questions as we came with. Oh except that he for some reason can't eat spicy food. The whole experience felt very rushed and dismissive, I know they have much bigger problems to deal with in such a busy er and I totally understand, but people who come into an emergency room are scared and in a vulnerable state and want to be helped, not rushed or have our problems minimalized. Countless times he told them he had DISCOMFORT NOT PAIN and they still wrote in the paperwork "pain in lungs" So he is getting falsely diagnosed because we were being rushed?? Another thing that was really outlandish/third-world to me, they had patients in their hospital beds IN THE HALLWAYS literally sick people coughing, laying down sleeping or just looking overall unwell, laying right out in their beds in the hallway, whether they were over-crowded or whatever the case was i have just never seen anything like that in my life. The sick patients didn't have masks on or anything, I just couldn't believe they would have sick and vulnerable people out like a display and also risking exposing everyone else to their germs or bacteria. I have never experienced a hospital visit even close to this in my life. I didn't even know it was possible for doctors to be unprofessional or inexperienced.

Lorraine Amaro
Lorraine Amaro

5 out of 5 stars

posted 3 weeks ago

Absolutely THE best food, BeSt staff!

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