Sutter Santa Rosa Regional Hospital

My mom was flown out to this hospital after something going wrong. She was supposed to be released today getting about an hour out the hospital called and said they are going to keep her a few more days. About 4 hours later I was called and told she may get out tomorrow and she might not they won't know until between 10-12. I told the nurse that I work full time ( I guess you expect people to not have jobs). She then informed me that when I have someone in the hospital I should expect to come get them if it is too much of a bother I can call a cab to pick her up. I informed her that we live 5 hours away from the hospital I was told two weeks ago that they would work with me on the discharge and I would be informed with a good amount of notice so I can get time off of work. I cannot just take off from work at a moments notice. This nurse was unprofessional and rude. I would not recommend this hospital ever to anyone. They are rude and unprofessional so far I have not had a good experience at this hospital at all. I can not get a straight answer from any staff member.

If I could give it a 0 star rating I would but it won't give me that option. Went to the emergency room one night with hives and major allergies, the doctor or MD that was there her name was Natalie Snyder, said she could not treat me because she doesn't specialize in that field and said she can't help me it's not an emergency that she can treat. She said I know better what to do. What kind of MD suppose to let their clients walk out untreated and not be specialize in the field when you went to school what have you learned.... That was ridiculous. Never want to go back to this emergency room. And I prefer people not to got there, just go to another hospital ER instead.

I was born here and I turned out pretty great. 10/10 would recommend.

I went to the ER at 28 weeks pregnant due to slipping a disk in my lumbar spine and falling immediately. I couldn’t walk unassisted and was in severe pain. I was seen quickly, however the ER physicians assistant was quick to tell me that there was nothing they could do, that they would not treat me, and that I had to be sent over to labor and delivery for them to monitor the baby. I wasn’t even offered ice for the back pain. While I am happy they were quick to ensure my baby was okay, I was not treated very well by the PA. She was cold and just wanted me out of there. Now, fast forward 3 weeks and I receive an enormous ER bill even though I was not admitted, nor taken care of in the ER. Sutter has a history of over billing patients, tacking on ambiguous billing codes and supplying the patient with itemized list of services performed. I will be making a formal complaint to the Board. On a lighter note, the labor and delivery nurses were spectacular and make me feel safe and secure.

I spent a little over 8 hrs in ER today. A very long day....however I have to share what an amazing experience it was. Nancy and Summer were sincere and caring RN's. Dr. Katherine Sutherland was outstanding with touching base with my specialist out of state and coordinating testing to give me the best care. I can't thank the whole team here enough for compassionate and outstanding care. Thank you so much!