Sutter Santa Rosa Regional Hospital

Address

30 MARK WEST SPRINGS ROAD, SANTA ROSA, CA 95403 USA

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Phone

(707) 576-4000
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30 MARK WEST SPRINGS ROAD, SANTA ROSA, CA 95403 USA

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Consumer feedback about Sutter Santa Rosa Regional Hospital

Michelle Williams
Michelle Williams

5 out of 5 stars

posted 4 months ago

My daughter gave birth at Sutter Hospital 2 days ago. Her delivery Nurse Lily was the most amazing supportive nurse I have ever seen. She made my daughter as well as my entire family feel so comfortable and reassured. She was attentive, informative, compassionate, knowledgeable, and so supportive. We were beyond thankful to have her there with us. Thank you Lily for everything. Dr. Jimenez was incredible. He guided the resident Dr.'s as well as made the entire room feel comfortable and we knew we were in good hands. He taught us all so much and went the extra mile to make this a beautiful family experiance. Thank you Dr. Jimenez and Lily for helping us bring Kekoa into the world! We appreciate you both from the bottom of our hearts.
The Williams family

Darin Dias
Darin Dias

5 out of 5 stars

posted 17 hours ago

Wonderful people work here. Thank you.

Gloria Fairbrother
Gloria Fairbrother

1 out of 5 stars

posted 1 month ago

Update: Radhika your " research" into this situation was not thorough. This IS THE HOSPITAL. He's currently admitted. The drs tell the other hospitals that do transplants their assessments. To my knowledge UCSF wouldn't see him due to this hospitals assessment. Now they are trying to get him to turn off his pacemaker and sign a do not resuscitate order which he declined multiple times. His wife had to threaten with her families attorney to have them stop bringing it up again.
My brother has been ill for a very long time and they have been taking care of him recently. I do not live close by and so I have been hearing through the family mixed details of his condition. I called and requested a Dr call me to let me know directly or a nurse. (Nurses are unable to let me know I was told and my brother gave the hospital consent to talk to me.) I never recieved a call so I cancelled my patients and flew out the next day because I heard he was extremely ill. THIS IS NOT WHY I'M GIVING ONE STAR. this next situation at the hospital is why. My family was under the impression my brother was getting a heart transplant. When the Dr arrived I asked exactly what is going on. Is he to iIl for the transplant?Why isn't it being done and what is his prognosis? The Dr began very calmly explaining how sick my brother is. He then said he is terminal which we knew without a transplant. I asked when he was getting one because he's been doing so poorly lately. He explained that he is NOT a candidate for a transplant. This shocked all of us. All this time we were under the impression we were waiting for him to get a plastic heart transplant that would keep him alive. Not a human heart but a device that is man made. After his statement of course my sister in law began peppering the Dr with questions and the obvious why why why. Etc etc. The Dr kept repeating not a candidate with no explanation then finally appeared annoyed by her questions and told her almost word for word " the hospital will not put a hundred thousand dollar device in someone that acts like a five year old" I will add that he has been suffering from renal failure and it causes the mind to become confused. I'm sure there is more reasons as to why he is not a candidate but that comment just shows that in a nut shell its about the money. His tone was inappropriate my mother cried and thinks it's because my brother is poor. Like I said I'm sure there is more to it but his delivery regarding letting a family know that he will die within the year and there is nothing they are willing to do other than keep him comfortable was so inappropriate. The NURSES the STAFF particularly the DIALYSIS NURSES ARE SO AMAZING. The staff encouraged us to report the drs outburst. A second team of doctors came in and told us something totally different as to why he wasn't a candidate within the space of a half hour so I understand why my family was confused. They encouraged us to not take him anywhere else. One stated it would be a waste of our funds with most likely the same result. I asked about medical tourism and they scoffed which I understand but he will DIE if left to these drs decisions. So in the end their advice to us is Worthless because they decided my brother was not a candidate. Reasons given To us were.. He has neuropothy not knowledgeable about his condition and dual organ failure. I'm willing to donate a kidney. Those were the reasons given to us as to why the decision to save a young man's life will not be reversed.
The only good thing about the original drs frustrated outburst is that I now know this one small tiny medical hospital doesn't think my fifty year old brother deserves a second chance and so if he gets strong enough to leave that place I can take him somewhere else for a fresh start knowing some of the things they want to see in a transplant patient. It should be required by the hospital that they inform you in detail and have you sign exactly what is required of you...the patient in order to get a heart transplant.

Melanie Gallagher
Melanie Gallagher

5 out of 5 stars

posted 9 months ago

I woke up early Tuesday morning with abdominal pain and ended up in Sutter Santa Rosa Regional Hospital’s emergency room. I cannot say enough good things about my experience with this hospital. I ended up being admitted and having surgery to remove my gallbladder. Everyone, from the emergency room nurses and doctor to the technicians who gave me an ultrasound and MRI in the middle of the night to the surgical staff and surgeon who performed the operation - was professional, friendly, and supportive. The hospital is busy but I was communicated with the entire time and knew what to expect. Post surgery, I was given a very nice room, with a comfortable bed where I spent the night. My nurses were AMAZING. Kind, gentle, caring, and funny! This hospital is top notch.

Fabiola Vasquez
Fabiola Vasquez

1 out of 5 stars

posted 1 week ago

Very bad service . Came in with my husband and they put him in a psychiatric room, very uncomfortable. He came in for a physical issue . No chair for me sit and had to stand for a while . The nurse came in and left without explaining the process . Did not explain how to each the staff if we needed help . Room very durty. Regret of not choosing a different place .

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