Swedish Covenant Hospital
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feedback about Swedish Covenant Hospital
I've had a great experience so far with both the labor & delivery department and the chosen family doctor/pediatrician. Only one negative was that the lactation consultant that visited us in the hospital was quite frankly awful. Zero education, rude and critical. We visited the women's center 6 weeks later and the consultant there was phenomenal. She truly saved us!
I'm so disappointed with stuff over there(ER). The guy who were examined me was very rude and not professional. I felt so disrespectful, so I just left. I can't understand why is that. They should fight for every patient, not to be like I'm $$$ and they have just to take that away from me. No compassion, no eye contact etc. I bet that at Veterinary dogs get more compassion and better treatment. Thanks
Hi, everyone, my girlfriend had and induced labor there, and at the beginning we were worried about the service because we read some negative reviews, but as soon as we get there all the nurses, doctors and staff were really nice and professional, specially 2 young Male nurses and 2 female nurses that where really nice explaining the information and providing their service to us.(I wish I can remember their names).
The female doctor who help with the labor was an angel from heaven.
Everything went great after 30 hours of waiting for the baby to arrive.
Thank you so much, you guys are awesome.
Let's allways appreciate the work of all this people and focus on the positive side, instead of the negative.
It was a great experience.
Thank you guys!!!
God bless all of you and your families.!!!
I mean this as constructive feedback. I hope somebody reads it. There were a few issues but I choose this subtopic because it was the most widespread problem during our stay:
Customer Service 101: Never tell a patient/client etc that "There's nothing we can do about that." Don't ever say "we have to wait for the doctor to order that" or "we have to wait for the pharmacy to verify that." Don't say "the doctor is very busy and it's just a waiting game til they get a chance to address your problem." Don't say they'll show up when they show up." Don't say "we don't have that supply here, they only have it down the hall at that other department."
We heard these things from multiple nurses on multiple shifts, from L&D to mother-baby.
Instead, say "Let me make a phone call and see if we can hurry things along." Say "We don't have that here, but let me see if I can get it from another department."
For all I know you may have been working hard behind the scenes to move our problems along, but what you told us was "No, just sit down and wait patiently, no I don't know how long it will be, no I can't address your problem in any way."
I'm paraphrasing, obviously. I don't care about the words used, or even the tone. I just want to tell you all that there's a world of difference between "There's nothing we can do about it" and "Don't get your hopes up, but let me see what i can do." At least act like you're going to try. That whole "treat them like family" thing.
For the most part everything was great, thank you. Everyone was kind, midwife was fantastic. Oh-- and buy some new pillows, these weren't intended to be in service after the plastic is torn.
Currently in the hospital.... The nurses and staff are wonderful. Ome of my issues is the food service. I kept asking for someone to take my order. it took 4 days for some one to get my order. They still got it wrong, not to mention i am diabetic and all they have here on the menu is carbs and sugar. I was put in a filthy room. When someone came to clean the 1st day, they emptied garbage, flushed the toilet, cleaned the window and left. They didn't even do a good job of that. I asked to be moved to a different room and was told I would be put on a list. They clearly have empty rooms. I can see them from my room. When I ask about it, I'm told they're in a different ward. The other nurse tells me the hospital is full. Sounds like a load to me. II have been going this hospital for more then 10 years and I think it is time for a change. It's unfortunate because I like the nurses and doctor's. They are great. Do yourself a favor and go elsewhere if you can.