Swedish Covenant Hospital
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feedback about Swedish Covenant Hospital
Hi, everyone, my girlfriend had and induced labor there, and at the beginning we were worried about the service because we read some negative reviews, but as soon as we get there all the nurses, doctors and staff were really nice and professional, specially 2 young Male nurses and 2 female nurses that where really nice explaining the information and providing their service to us.(I wish I can remember their names).
The female doctor who help with the labor was an angel from heaven.
Everything went great after 30 hours of waiting for the baby to arrive.
Thank you so much, you guys are awesome.
Let's allways appreciate the work of all this people and focus on the positive side, instead of the negative.
It was a great experience.
Thank you guys!!!
God bless all of you and your families.!!!
I mean this as constructive feedback. I hope somebody reads it. There were a few issues but I choose this subtopic because it was the most widespread problem during our stay:
Customer Service 101: Never tell a patient/client etc that "There's nothing we can do about that." Don't ever say "we have to wait for the doctor to order that" or "we have to wait for the pharmacy to verify that." Don't say "the doctor is very busy and it's just a waiting game til they get a chance to address your problem." Don't say they'll show up when they show up." Don't say "we don't have that supply here, they only have it down the hall at that other department."
We heard these things from multiple nurses on multiple shifts, from L&D to mother-baby.
Instead, say "Let me make a phone call and see if we can hurry things along." Say "We don't have that here, but let me see if I can get it from another department."
For all I know you may have been working hard behind the scenes to move our problems along, but what you told us was "No, just sit down and wait patiently, no I don't know how long it will be, no I can't address your problem in any way."
I'm paraphrasing, obviously. I don't care about the words used, or even the tone. I just want to tell you all that there's a world of difference between "There's nothing we can do about it" and "Don't get your hopes up, but let me see what i can do." At least act like you're going to try. That whole "treat them like family" thing.
For the most part everything was great, thank you. Everyone was kind, midwife was fantastic. Oh-- and buy some new pillows, these weren't intended to be in service after the plastic is torn.
I went in to get my baby checked out cause I felt like my baby was having seizures. All they did was connect my baby to a monitor.
Take blood out . Which they poked the baby like 3 times.
Waited 4 hours to get told, next time to make my way to my primary hospital.
Seriously a waste on time!!!!
Only our nurse was nice. I felt like everything and everyone seem lost.
Took almost 6 months, 20 calls and 10 emails to get through financial assistance department.
If you qualify for financial assistance and get a bill from them I recommend to fill out all required documents and hand deliver to them, otherwise you are guaranteed to have few more white hairs on your head.
Swedish Hospital must create a new system for submitting applications online and start accepting scanned files. This way they could improve collections and revenues from the unpaid bills.
We would never ask for financial assistance if we were able to pay that bill in full.
I cannot say enough good things about the facility and their dedicated staff of clinicians who work day in and day out for their patients.