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feedback about Swedish Medical Center
As a shared ride contractor I accepted a passenger at the request of the ride service operator. I arrived at the front door of the hospital where a frail and very grungy looking man was in a wheelchair immediately I ask the nurse if the patient could walk she responded yes. So i accepted the passenger. The passenger did not smell good but we were outdoors and the odor was not overwhelming but when i enter my driver door the odor hit me the first thing I did was roll down all the windows and turn the air on high. I ask the man where is was going he stated that he was homeless for the past 16 years but want to be taken to a park location that was given on shared app service where he was living outdoors. During the short ride i ask him if he was on disability or receiving social security he responded no and that he been turn down I ask him his age he said 60. I drop him at the park and help him out of car and saw that he had feces on his lower back and clothing the odor was still strong and fowl and I than realize that their was human feces on the back seat. My question how does Swedish Medical Center release a man in that condition knowing that they could be spreading disease to the public specifically hepatitis b. Aren't hospitals suppose to help people and be concerned about the people they come into contact shouldn't he have been given a bath or shower before being thrown him back on the streets and to more specifically my car. This man obvious was mentally ill and should have been hospitalized accordingly. If you want to make it right send someone to the location where I drop him off and help him. Thumbs down on this hospital for no compassion.
In August 2018, I had a family member who was in the ICU at Swedish. During her stay in the ICU we would decorate her room so it wasn't a dreary hospital room. While we were visiting, the nursing director said she thought this was great not only because it brightens up the room but it also shows the family's support and love. When we were getting ready to leave the hospital, she said it would be nice to have more rooms decorated because it could make someones stay a little bit better. We agreed to come back at Christmas time and bring some items for the staff to decorate the unit and rooms (if possible depending on patients situation).
I called the ICU unit on Monday 12/10 about 5pm and spoke to Sarah. Sarah said she remembered us decorating the room and that it was OK to drop off the holiday decorations on Wednesday. She told me to contact her so there would be no confusion when I brought the decorations. I gave her my phone number (because I was driving) and she was going to text me so I had her her contact information. I didn't think anything of it when she did not text me. On Wednesday at noon, I called the ICU Unit and spoke to Katherine and she gave me a contact number for Sarah. I called multiple times and she did not answer, so I left several messages about my arrival time. After 45 minutes I had not received a return call . I called the ICU back and told Katherine that I was already on my way to the hospital and I would be there soon. She said do not drop off the decorations until I spoke to Sarah. She asked for my phone number and she would contact Sarah and have her call me back. I did tell her I was 10 minutes away and needed to get my husband to a very important medical appointment. . Well.... no call from Sarah so I turned around when I reached the hospital because I didn't have time to track down Sarah and get her approval.
I spent a lot of time, money and effort fulfilling my promise to help bring some happiness at Christmas time to families (like ours who are trying to be positive) during this time.
I am so upset that not only did she ignored my phone calls, but left me in tears with a trunk full of decorations in my attempt to keep my promise. I did leave her another message and told her how I felt.
I really hope someone form the hospital administration sees this post and addresses Sarah about the way she handled this situation. She is the acting Director of the unit - I would not want someone who treats people this way working for me. Shame on Sarah for doing this to not only me, but to the patients/families that are in the ICU unit.
I am admitted today at Swedish and I came in as an ER patient. I have nothing to say but great things about this place. I didn’t wait, the nurses made sure that I was taken care of and had my pain managed. They were very efficient and everybody knew what they were doing. They were pleasant, compassionate and professional. I’m so glad I came here instead of other hospitals. My nurse on the 10th floor Lindsay is amazing. You can tell that she really cares about her job. Thank you so much for this experience!
I had my daughter at Swedish, and could not have been happier with the care and kindness we received while there. While in the labor and delivery area, the nurses worked to help keep me comfortable, and give me what I wanted (capability to walk around with a portable monitor, bath, etc.). After her birth, I spent several days in the Family Place. The nurses in that area also worked hard to keep me comfortable, they encouraged me to nap, and offered to take my daughter to their station and watch her if that would help me. During the 6 days I was there, I was very well taken care of. Both my husband and I were comfortable while there, physically as well as with the care my daughter and I received.
I was in the hospital for 15 days with a severe infection that required surgery. I must have interacted with 100 staff members during that 2 week period. Everyone did their job professionally.....but in all but one case everyone went way beyond doing their job. They were compassionate, caring, and in all cases went out of their way to care for me and care about me as a person. I can't recommend them enough.