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In August 2018, I had a family member who was in the ICU at Swedish. During her stay in the ICU we would decorate her room so it wasn't a dreary hospital room. While we were visiting, the nursing director said she thought this was great not only because it brightens up the room but it also shows the family's support and love. When we were getting ready to leave the hospital, she said it would be nice to have more rooms decorated because it could make someones stay a little bit better. We agreed to come back at Christmas time and bring some items for the staff to decorate the unit and rooms (if possible depending on patients situation).
I called the ICU unit on Monday 12/10 about 5pm and spoke to Sarah. Sarah said she remembered us decorating the room and that it was OK to drop off the holiday decorations on Wednesday. She told me to contact her so there would be no confusion when I brought the decorations. I gave her my phone number (because I was driving) and she was going to text me so I had her her contact information. I didn't think anything of it when she did not text me. On Wednesday at noon, I called the ICU Unit and spoke to Katherine and she gave me a contact number for Sarah. I called multiple times and she did not answer, so I left several messages about my arrival time. After 45 minutes I had not received a return call . I called the ICU back and told Katherine that I was already on my way to the hospital and I would be there soon. She said do not drop off the decorations until I spoke to Sarah. She asked for my phone number and she would contact Sarah and have her call me back. I did tell her I was 10 minutes away and needed to get my husband to a very important medical appointment. . Well.... no call from Sarah so I turned around when I reached the hospital because I didn't have time to track down Sarah and get her approval.
I spent a lot of time, money and effort fulfilling my promise to help bring some happiness at Christmas time to families (like ours who are trying to be positive) during this time.
I am so upset that not only did she ignored my phone calls, but left me in tears with a trunk full of decorations in my attempt to keep my promise. I did leave her another message and told her how I felt.
I really hope someone form the hospital administration sees this post and addresses Sarah about the way she handled this situation. She is the acting Director of the unit - I would not want someone who treats people this way working for me. Shame on Sarah for doing this to not only me, but to the patients/families that are in the ICU unit.
I had my daughter at Swedish, and could not have been happier with the care and kindness we received while there. While in the labor and delivery area, the nurses worked to help keep me comfortable, and give me what I wanted (capability to walk around with a portable monitor, bath, etc.). After her birth, I spent several days in the Family Place. The nurses in that area also worked hard to keep me comfortable, they encouraged me to nap, and offered to take my daughter to their station and watch her if that would help me. During the 6 days I was there, I was very well taken care of. Both my husband and I were comfortable while there, physically as well as with the care my daughter and I received.
I would like to Thank the amazing Nursing staff for the awesome care
given to me after having Open heart surgery. These young ladies (and 1 young man) were very caring, efficient and obviously knew what there jobs were all about.
I Thank all of the staff for nursing me back to health with such care and efficiency. Hope never to be in that position again, but wouldn't hesitate to choose Swedish if I were.
The best and quickest emergency experience we ever had. Kudos to the staff of the emergency care unit and the staff of the cardiac surgical floor for the outstanding service. Your caring and friendly attitude was greatly appreciated!
My daughter needed emergency care. We came to the ER in the middle of the night and were treated wonderfully from start to finish. The lead nurse and physician did an excellent job of calming my daughter down and mitigating her pain. The nursing staff and techs were very clinically competent and efficient.