My mom has been in the emergency room about three times ,she is 86 so her lungs are very weak. When we are at the emergency room we always get the best attention .The customer service is exceptional. I LOVE THIS HOSPITAL. The people is super caring and very polite. I have a couple of people that I want to mention in the emergency room : FRANKY, JULIE, CASANDRA and her nurse at the 4th floor DANA. Thank you all very much! You all made my mom stay very smooth.
I have observed/witnessed inconsistent treatment at TVH. One day treatment can be great, another day poor treatment.
If you are a private sector worker or on "Covered California" look out for the huge bills coming your way.
Also, be aware of Temecula Valley Emergency Physicians group - in my experience they are absolutely 100% financial predators. Again, if you work in the private sector and have bad insurance - which is very often the case - look out!
And remember: If what you were in for doesn't kill you, the bills just might...
My mother was seen at Rancho Springs ER and also at Loma Linda. Temecula Valley is the best in the area by far. My elderly mother was treated with respect by every single staff member she encountered; they made certain she was comfortable at all times. The nurses were absolutely wonderful, professional, caring, Compassionate. This hospital is known to have the best Cardiac team in Riverside County. I'm glad to have taken my mom here. The doctors were phenomenal. They explained my mother's condition in detail. They were very thorough with their medical evaluation of my mother's health. Bonus: The rooms on the top floor are spacious, clean, and very Comfortable. The food is also pretty good.
Loved it here. Staff was very friendly. Took my baby in on New Year's. I thought it would be busy since it was around 2AM. Staff took us back right away. The patient doctor communication was so great. I didn't expect that since a lot of hospitals have lost that. Dr kept checking in on my son. It can use a little mpre cleaning and thats why minus one star but i get how crazy busy hospitals get and how hard it is to keep up. Hopefully not soon but if I had to go to a ER or hospital, this would be it.
Excellent care facility! From the moment I walked into ER,I was treated with respect and dignity by all staff,from the beginning to end. I was so weak and sick from Strep for 5 days I could barely walk. I have had so many rude health care experiences,I really lost complete faith in the health care system,and did not feel up to it one more time. But I was dehydrated and needed emergency care,as I could not even swallow water(,I had tonsilitis too). I could not speak,so I had to write down all my responses. The entire staff was so patient,so kind. All were highly competent and compassionate.I was so out of it from not being able to sleep do 5 days,I don't recall anyone's name except for. Dr. Oh. My utmost appreciation for all of you who helped me. May you all be blessed!