Temecula Valley Hospital
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31700 TEMECULA PKWY, TEMECULA, CA 92592 USA

Address

31700 TEMECULA PKWY, TEMECULA, CA 92592 USA

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Phone

(951) 331-2200

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Consumer feedback about Temecula Valley Hospital

Temecula Valley Hospital
Reviewed from Google

3 out of 5 stars

Cathy Bence
Cathy Bence

3 out of 5 stars

posted 2 weeks ago

My husband was brought to the hospital via ambulance about 3 weeks ago. He received excellent care with wonderful doctors the 3 days while in ICU. Then he was transferred to a regular room on another floor for comfort care / pain relief until arrangements could be made to send him home under hospice assistance. Most of the time his care was very good on that floor. He was at the hospital an additional 4 days. I remained at the hospital every day and some nights.

What happened that was extremely upsetting was receiving 2 messages on my phone within 10 minutes of each other between 3:20am and 3:30am asking me where to send his body....... I got up about 4am to find these cold messages. No one called to nicely inform me had passed, just the question where to send the body. I was very upset but returned the call. She informed me he had passed about 3:15am and that the body had to be removed by7am.... I told her no one would be open for me to try to find a mortuary at that hour. She said mortuaries we’re open 24 hrs.- wrong.. I couldn’t any mortuary to answer my call. I live an hour away so finally got to the hospital about 6am. At entry to the hospital I was directed to the nurses station near his room where I found out the person who called was just a nurse. I had to just pick a mortuary right then with the nurse with basically no information.

The hospital should have a better system for notifying a spouse of a death and just a nurse handling everything showed a lack of care. That was the last contact I had with the hospital. Lack of caring is how I felt.

Galactic Princess
Galactic Princess

5 out of 5 stars

posted 2 weeks ago

My grandmother was in ER and admitted yesterday, released today. I kid you not, every single person we encountered was absolutely kind, helpful and sweet. She's hard of hearing so it was a bit of extra work for them too. I was so thankful I wrote thank you cards and left them goodies too. You can tell they don't get many goodies so they were super happy! Our experience was great here! For any other emergencies, we will definitely come to this hospital!

AnnaLisa Robbins
AnnaLisa Robbins

1 out of 5 stars

posted 2 weeks ago

I was recently sent to Temecula Valley Hospital due to dangerously low hemoglobin levels. The doctors at the first er I went to were worried about a bleed and transferred my to TVH because they have a GI specialist there. I was greeted by my nurse shortly after arriving, and then didn't see anyone for four more hours. This first nurse also told me that my nursing baby could stay with me. Four hours later I am repeatedly told that I can't nurse while I am on a medication, even after I informed the staff that her pediatrician said it was not harmful to her. Then I was told that my baby needed to leave. I informed them, again that she is nursing and needs to be with me. They handed me formula and told me to switch to formula. When I said I was not interested in that option, the charge nurse said, "Just let her cry it out. She'll eventually fall asleep." After about 20 minutes of back and forth, they finally let me know, that she could stay if my husband stayed in the room as well. By this point, it was 10:30 at night. My husband had to call a neighbor at 10:30 to see if our other daughter could stay with them overnight, wake up our daughter, pack a bag for her, then drive the 35 minutes back to the hospital. I understand the reasons for having another responsible adult in the room, but we should have been told when we originally arrived and they should have presented to option of my husband staying first. The next day, we met with the doctor, who said he was happy with my hemoglobin levels and my vitals, and that as long as GI felt I was stable, I could be discharged that day. Five hours later, I was told that I would be moving to a different floor. We asked why we were being transferred instead of discharged. The nurse's assistant was not sure, so she sent our nurse in. The room nurse told us a very different version of what the doctor said then what we remembered. When we mentioned that what she was saying and what he told us was very different she said that we were remembering wrong and she remembered what he doctor said to us. She wasn't in the room when we met with the doctor. When we told her that she said that she was confusing us with another patient, but then went back to saying that she wasn't confusing us with a different patient. The charge nurse finally called the doctor who supported what we had been saying, and stated that GI felt that I was stable and could be discharged unless I wanted a hematologist consult. Needless to say, I asked to be discharged. I will not be going back to this hospital.

Bryce Goose
Bryce Goose

5 out of 5 stars

posted 1 month ago

I work with all the local hospitals and TVH is the best equipped and most comfortable hospital for sure. If I had to bring my parents to a hospital, I would choose TVH. Their cardiac care is also the best in the county. Their staff is pretty nice. All their inpatient rooms are very very nice. All private rooms.

Colleen Neault
Colleen Neault

1 out of 5 stars

posted 2 weeks ago

This hospital is one of the worst hospital I have ever gone too.

The staff I have encountered have been rude. The emergency room is like a war zone. They are very limited beds so often you are put in a chair closely surrounded by other patients in chairs. Your health issues are discussed loudly, with no regard for privacy.

Myself and many other patients have been sent back out into the waiting room in the middle of the treatment and left there to wait for hours before a member of the staff comes back to tell you what is going on.

The waiting rooms and bathroom are filthy.

I am currently trying to resolve as issue with this hospital about discrepancies with my medical records regarding the medications that I was given.

I obtained a copy of my medical records. They are inconsistent and have many discrepancies in them.

I have reached out to the hospital and tried to resolve the issue with a patient advocate. This issue remains unresolved.

AVOID THIS HOSPITAL!