Temecula Valley Hospital
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feedback about Temecula Valley Hospital
We were here for a total of 1.5 hours and my son received 4 stitches. I received the bill and was absolutely shocked to find that the hospital charged us a total of over $2400 for those four stitches. That amount DOES NOT INCLUDE any of the services of the physician who actually put in the stitches. That was a separate $900 bill. This hospital is actually trying to argue that the cost of four stitches not including the cost of the doctor is $2500. When I called to discuss I was greeted with the runaround and no potential solutions.
My husband was brought to the hospital via ambulance about 3 weeks ago. He received excellent care with wonderful doctors the 3 days while in ICU. Then he was transferred to a regular room on another floor for comfort care / pain relief until arrangements could be made to send him home under hospice assistance. Most of the time his care was very good on that floor. He was at the hospital an additional 4 days. I remained at the hospital every day and some nights.
What happened that was extremely upsetting was receiving 2 messages on my phone within 10 minutes of each other between 3:20am and 3:30am asking me where to send his body....... I got up about 4am to find these cold messages. No one called to nicely inform me had passed, just the question where to send the body. I was very upset but returned the call. She informed me he had passed about 3:15am and that the body had to be removed by7am.... I told her no one would be open for me to try to find a mortuary at that hour. She said mortuaries we’re open 24 hrs.- wrong.. I couldn’t any mortuary to answer my call. I live an hour away so finally got to the hospital about 6am. At entry to the hospital I was directed to the nurses station near his room where I found out the person who called was just a nurse. I had to just pick a mortuary right then with the nurse with basically no information.
The hospital should have a better system for notifying a spouse of a death and just a nurse handling everything showed a lack of care. That was the last contact I had with the hospital. Lack of caring is how I felt.
Ended up at the ER here just last night with an insane stomach bug. The doctor and nurses that helped me were amazing. I was severely dehydrated and they got me good enough to go home. I felt very taken care of.
This hospital is one of the worst hospital I have ever gone too.
The staff I have encountered have been rude. The emergency room is like a war zone. They are very limited beds so often you are put in a chair closely surrounded by other patients in chairs. Your health issues are discussed loudly, with no regard for privacy.
Myself and many other patients have been sent back out into the waiting room in the middle of the treatment and left there to wait for hours before a member of the staff comes back to tell you what is going on.
The waiting rooms and bathroom are filthy.
I am currently trying to resolve as issue with this hospital about discrepancies with my medical records regarding the medications that I was given.
I obtained a copy of my medical records. They are inconsistent and have many discrepancies in them.
I have reached out to the hospital and tried to resolve the issue with a patient advocate. This issue remains unresolved.
AVOID THIS HOSPITAL!
My husband was brought in by EMS recently and the doctor and nurse worked with us to come to the root cause of his illness. He had a severe medication reaction. We were treated with respect and received excellent care. Thanks to everyone who came through for us, especially Rayven RN and Dr. Sidransky.