Texas Health Presbyterian Hospital Plano

I was there a week ago for outpatient surgery. I had a fantastic experience with the hospital and staff. There was very little wait time between each department. All of my doctors, nurses, techs, and assistants were on the ball. I felt they took very good care of me. I work in health care and this is one of the better facilities I have had experience with over the years. I read some of the past reviews on this facility and it seems some of the negatives from were disgruntled ER patients. You can't assume you are going to show up on an emergency basis and assume they are going to have a bed for you upstairs if you get admitted. The emergency room is for life saving measures. You need to accept that fact and know once those measures are met, they will do their best to get you a room as soon as a room is available. The staff could be busy saving other lives rather than pampering your need for a room. It may not be fast care, but it will be great care which is what I received and would recommend.

The hospital and staffs are awesome. Just walked in to have our baby delivered within 3 hours says how quick they acted upon. Right from triage room until we check out, the staffs and nurse practice room showed no distress and available within seconds to act upon. Can’t expect better care than anywhere. We are truly blessed that we ended up with this hospital. Kudos to management for having an awesome team!

*Please note that these 2 stars are for the hospitalization part only not the ER experience. The ER would actually be around 3 and a half stars.*

If you have Sickle Cell disease avoid being admitted into this hospital unless you are very near death. I have been here since Tuesday night and the ER was a bit of a wait which isn’t normal, but it was helpful to my condition at least. When I got to my room it was a whole different story... I have had multiple nurses lie to me about what they could or couldn’t do and say this was their “policy”, yet never could show me these policies in writing. I was treated very rudely by a nurse named Joy for asking questions and requesting my pain medication. I was told straight up that if it were up to this particular nurse manager I would be discharged in severe pain then would be free to goto the clinic or hospital I really wanted to be at. So I should be grateful that they let me be admitted in the first place. I came here for two reasons: 1. It was close to my home and I couldn’t drive to downtown for my normal hospital. 2. I have had good doctors and nurses who were knowledgeable in treating my Sickle Cell. My pain is being greatly under treated to the point that I am still up crying and moaning out in agony at times. To this the nurses and doctor just tell me to “relax”. I should not have to feel being pushed out into the cold feeling worse than when I came in, being mocked and mistreated by nurses, or the lies and bullying from staff members. My anxiety from this stay is off the charts but if I can help it this will be my first and LAST admission for a pain crisis here!!!

Just had my baby here in January and loved the nursery and the care and the classes they offer! Just moved here from Arizona and I’m so happy with the care we received and couldn’t have imagined delivering my baby anywhere else 😊

Horrible experience! Talk about adding insult to injury. The emergancy staff was rude, inconsiderate, and very disrespectful. What happened to empathy, kindness, understanding....? Do not expect that going into this hospital.