Texas Health Presbyterian Hospital Plano

My mother has been in the ER for hours. She was told over 4 hours ago that she was being admitted, yet she still does not have a room. We have been in the ER for over 5 hours. She is 89 years old and would like to go to sleep. She is exhausted, has pneumonia and needs to be in a room to rest. Why does it take over 4 hours to get into a room and longer since we are not in one yet. If you don't have rooms send us to another hospital where she can get the care she needs. This is the worst hospital. Used to be the best around but I will never come to this ER again! It is almost 8:30 p.m.

I am currently here.... in the hospital. Have been for two days. Yesturday they tell me I need to bring my long acting insulin from home........the nurse acted like he had never put a catheter in!!! UPDATE!!! I have resorted to starving myself so my blood sugar would drop enough for them to send me home... it worked.... I will never come back here again in my life. I'm sorry I know the doctors go to school for a very long time for this profession, but no one will ever know my body better than I do.

The worse customer service experience!!! I was admitted to the ER on Monday and was told to call to get lab work results on Wednesday (today) because a patient was involved in a shooting and all of the staff was running behind on everything. So I didn't get any of my lab work results the day I was seen. I called today and a lady answered the phone very unprofessional mumbling under her breath "I don't know why the doctors tell people to call here" and then blind transferred me to another department. So then another lady answers the phone in whatever department I was transferred to and she answered the phone as if she was irritated and didn't want to be at work. She just transferred me without hesitation. I was floored! After being transferred over and over, I talked to a nurse in the ER department. She was very helpful and pleasant. I'm currently a student in Nursing and these people are teaching me how NOT to be when I am officially a Nurse. This hospital used to be my favorite in all of DFW but after today, I WILL NOT BE RETURNING!

I came to the hospital experiencing a severe headache. Prior to leaving the house, my blood pressure was 156/114 and when retaking it thirty minutes later , it was 159/111. I came here to ER and at triage it was 186/111. I was informed that it was busy but once there was a room, they would see me. It has not been two hours and ten minutes since triage and I have yet to be called. I can understand that due to my not knowing how busy they are in the back. However I find it extremely unacceptable that no one has rechecked my blood pressure. I returned to desk to ask if there was any paperwork needed by me and was informed that although no one could make me stay here, she would suggest that I stay. I am nauseous and in severe pain. This use to be a very good place, however my last couple of experiences have been horrible.

I gave birth here in April on a Saturday. Highly recommend this place if you're looking for a hospital to deliver! You can definitely tell that the nurses who work here love their job. We had a lot of nurses tend to me and my baby throughout our stay and all of them were wonderful.