The Carle Foundation Hospital
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feedback about The Carle Foundation Hospital
As a cancer treatment center it was a terrible experience. A lot of things were said that turned out to not be true. Dr Barnett in radiation was never on time and preoccupied when he had time for your visit. The billing department is at best terrible on a good day and they do not use your insurance in your best interest. They will bill out of network when they can so proceed with caution.
How can a 413 Bed Regional Hospital say that it might not be open 24 hours today because "Black Friday might afffect it's operating hours"
And it is very difficult to make appointments in the Carle system. They pretend like it is easy, but the online scheduling system does not work (at least for me). I have had to phone the secretary pool every single time and I usually get transferred. Bad system.
I have nothing but good things to say about this facility. We ended up at Carle which is an hour and a half away from home, because they were able to expedite care for us when our local healthcare system was unable to. They definitely did expedite treatment for us to say the least, and we were very satisfied with the care we received. Everyone we encountered was wonderful. That is everyone from front desk office personnel to physicians to technicians to medical records release and billing staff. This was the cleanest hospital I have ever been in. I dreaded calling about a billing issue because it is usually a hassle elsewhere but I was able to easily reach the billing dept. at Carle and my issue was solved very quickly. I have told so many people about the wonderful care we received there and will continue to do so. Other hospitals could learn a lot from Carle. Will always be thankful for the care we received there!
The nurses are rude; the physicians dont know anything better than saying that everything is caused by a virus and there is never parking closer than a block away from the emergency entrance. This place is a joke; My son is vomiting in the waiting room because they are out of rooms! This is the 4th time we are visiting this place in less than a month for the same reason.
I work at Carle and absolutely love my coworkers, my patients and how hard Carle works to provide the best care possible. It's not always easy but Carle constantly strives to be an amazing employer and give quality treatment to every patient!