The Carle Foundation Hospital
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They sent me an outrageous bill, I was emitted for concerns of heart failure I was throwing up dizzy sick and my heart kept skipping beats. I didn’t even use an ambulance. Nobody had any clue what they were doing, all I got was an EKG and that was it and they sent me home. I got a bill in the mail for 4000 dollars and I have health insurance. For one EKG!!! Even If you are dying do not go here, if you manage to survive you’ll be in debt for life even if they do nothing to help you. Avoid this hospital at all cost and go to provina, they’re slightly more realistic. They take advantage of people in need. It’s a monopoly
I am fortunate enough to be able to say that I have never had to go to the emergency room before, not for my self nor for anyone I know. Today I had to take my mom to the ER at Carle hospital in Urbana. My mom had really high blood pressure and felt dizzy with a ringing in her ear. She had shortness of breath and vomited on the way here. I'm typing this as I sit here with my mom in the waiting room as she waits for a room. It has been 3 hours now and she is not looking good. She got checked in but after that we were told to sit and wait. I am not a medical expert so I guess I'm not really qualified to judge the health care system of this hospital. I wonder If it's like this in all hospitals or just this one. No one is tending to us, no one has asked us how we are doing. There is a guy sitting next to us who has urinated him self. No one had come to see if he needs to be cleaned up or dealt with. The stench is almost unbearable as he sits in his own urin. My wife and daughter is here and my mom keeps asking us to leave her here and get my 1 year old daughter out of this environment. I can't leave my sick mom in here by her self, she is so dizzy she can't stand up by her self. This is supposed to be the ER? I guess this is what hospitals has to resort to because of all the people who abuse it. I just can't believe this is called the ER. How much longer will I have to sit here and watch my mom suffer in her seat in this waiting room full of people.
So i tried to pay my medical bill today. I called around 4:45 PM and a lady named Cathy answered. I wanted to setup a recurring payment. She took my initial payment and told me i needed to all back in a month. I said again i wanted to setup a recurring payment, she said that I would have to call back in a month. I said doesn't that defeat the purpose of a recurring payment?? She said there are other ways of paying and that i did not have to do it over the phone. I get it, Its 4:45 PM and she doesn't want to deal with one more caller. I asked her to put me on the phone with someone that can get this done for me and that i did not want to call back in a month. She put me on hold and came back to tell me that everyone had left and that the only way they could get this done is if i called back tomorrow. so now instead of a month its tomorrow.. Very professional. I got almost a $6000 bill because wife and I had our 2nd daughter there but they won't let me setup a recurring payment that day because this employee doesn't want to be bothered with setting up a payment at 4:45 PM.
Carle hospital will show smiling faces to their patients at the counter, but behind the scenes they don't seem to care at all about their customers. And customers is what we are to this big bully of a institution like Carl. They treat their patients as needed to maintain their status as a OK Hospital. My wife and I had our 2nd daughter there. Their nurses were great. No complaints there. We have decent insurance but somehow the bill was huge. Its ridiculous what they charge you for an Advil and a diaper. So fine, i get it, i cant fight this. This "non profit organization" has me, and all the other poor saps in their grips. But for this employee to tell me that neither she or anyone else there is going to help me setup a recurring payment this evening is not right. IM TRYING TO GIVE THEM MONEY!
So here is the bottom line.
I Have to pay them money but only when they feel like taking, and if they don't? I have to try again the next day. Hopefully i won't interrupt a conversation or a snack break or something.
This is probably the best hospital I’ve ever been to. The staff is always so friendly and helpful and I’ve been to several departments throughout this place. They communicate with their patients so well and answer all of your questions thoroughly. They don’t make you feel like just another number, it actually feels like they are trying to help you for whatever you came in for. The wait time in the ER from start to finish is all really quick. I always feel taken care of whenever I leave here. Just make sure you go with insurance or a way to pay because it is really expensive but what hospital isn’t?
Edit: This really only applies to day shift. Night shift is still nice and all but they’re all interns/new so be prepared to get poked like a pincushion if you stay overnight.
Okay so...I didn’t receive the survey in the mail but would like to provide recognition to the amazing staff here.
I was admitted last week to their ER for early but severe opioid withdrawal. I had a 1.5 week long gap in my Suboxone treatment and had no idea what to do since the sickness was building up on me FAST. My boyfriend and I don’t trust Sarah Bush or St Anthony’s ER to be progressive and up to date on this issue therefore we drove to Urbana.
I saw a lovely younger gentleman (PA-C) whose name I sadly missed. He was very non-judgemental and provided the care I needed. It was all a very point blank assessment of my symptoms and he went about managing my symptoms with empathy. It was like treating any other health issue - I wasn’t made to feel like a drug seeking junkie which drove me to tears from his kindness and understanding when I was discharged.
Physicians like the one I saw are what we need to save lives in the opioid crisis of today. Yale medical school proves that treatment in the ER with bup or methadone makes one 2x more likely to engage with treatment.
Thank you to the Carle ER staff, for not making me feel less than or like a nuisance. Btw after discharge I felt almost immediate relief of my agonizing symptoms and arranged follow up care on the ride home to continue treatment. I guess I felt inspired.