The Hospital at Westlake Medical Center
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Consumer feedback about The Hospital at Westlake Medical Center
My wife was an employee there in 2017. She died because they failed to control access and track drugs in their facility. The hospital offered no compensation or support despite their liability in the situation. It is unknown whether or not others were involved at this time, but I believe they were. I do not recommend this facility for your medical needs. If they cannot control access and track the movement of drugs in their own facility, what do you think they will do for you as a patient? It is noteworthy than my wife had to visit their ER twice while on the clock due to a hypertensive crisis. She was responsible for sterilizing surgical instruments at the facility which were used in cases on patients. For them to be lax/complicit in whatever was going on with the drugs in their facility leading to her death they are recklessly irresponsible and guilty of negligence, possibly even negligent homicide. As far as I am concerned they are directly responsible for the death of my wife. I have a special needs child and another small child I am responsible for. She was our provider. They should be shut down.
The hospital staff was pleasant. However, we are upset that the attending physician's office, after providing service, notified us they did not take our insurance and would bill us directly. The hospital website clearly states that Blue Cross Blue Shield is taken.
I cut my finger while working on getting the pit out of an avocado. I asked about cost and if in network. They did not know that should have been my first red flag. I will never go to a hospital again. The same incident happen with my wife and we went to Victory medical. The cost at time of service was $175. My cost at the end of my treatment was $2,729.80. I am in the process of appealing with my insurance company. As they just said it was my deductible and did not even challenge the cost. I have written a dispute letter to the hospital and the physician yes 2 separate costs.
Horrible billing process, unable to pay or look at statements online. 90% of the time you just have to leave a voicemail with the billing office. Nightmare to get information.
Nurses were very helpful. Overall very good hospital.
