The Hospital at Westlake Medical Center

Address

5656 BEE CAVES ROAD, SUITE M-302, AUSTIN, TX 78746 USA

Get Directions

Phone

(512) 327-0000
Access Patient Portal

Emergency service available

5656 BEE CAVES ROAD, SUITE M-302, AUSTIN, TX 78746 USA

Need your medical records from The Hospital at Westlake Medical Center?

We can Help!

1Complete a simple secure form
2We contact healthcare providers on your behalf
3Have a National Medical Records Center send your records as directed

Saving The Hospital at Westlake Medical Center Patients Money on All Things Healthcare

Consumer feedback about The Hospital at Westlake Medical Center

Chris Holland
Chris Holland

1 out of 5 stars

posted 3 months ago

My wife was an employee there in 2017. She died because they failed to control access and track drugs in their facility. The hospital offered no compensation or support despite their liability in the situation. It is unknown whether or not others were involved at this time, but I believe they were. I do not recommend this facility for your medical needs. If they cannot control access and track the movement of drugs in their own facility, what do you think they will do for you as a patient? It is noteworthy than my wife had to visit their ER twice while on the clock due to a hypertensive crisis. She was responsible for sterilizing surgical instruments at the facility which were used in cases on patients. For them to be lax/complicit in whatever was going on with the drugs in their facility leading to her death they are recklessly irresponsible and guilty of negligence, possibly even negligent homicide. As far as I am concerned they are directly responsible for the death of my wife. I have a special needs child and another small child I am responsible for. She was our provider. They should be shut down.

Joseph McBride
Joseph McBride

1 out of 5 stars

posted 7 months ago

The hospital staff was pleasant. However, we are upset that the attending physician's office, after providing service, notified us they did not take our insurance and would bill us directly. The hospital website clearly states that Blue Cross Blue Shield is taken.

Dr. Laurie Buob, MS, DC, FASA
Dr. Laurie Buob, MS, DC, FASA

1 out of 5 stars

posted 10 months ago

I cut my finger while working on getting the pit out of an avocado. I asked about cost and if in network. They did not know that should have been my first red flag. I will never go to a hospital again. The same incident happen with my wife and we went to Victory medical. The cost at time of service was $175. My cost at the end of my treatment was $2,729.80. I am in the process of appealing with my insurance company. As they just said it was my deductible and did not even challenge the cost. I have written a dispute letter to the hospital and the physician yes 2 separate costs.

Erin White
Erin White

1 out of 5 stars

posted 7 months ago

Horrible billing process, unable to pay or look at statements online. 90% of the time you just have to leave a voicemail with the billing office. Nightmare to get information.

Vimalraj Muthu
Vimalraj Muthu

5 out of 5 stars

posted 6 months ago

Nurses were very helpful. Overall very good hospital.