The Hospital at Westlake Medical Center

Address

5656 BEE CAVES ROAD, SUITE M-302, AUSTIN, TX 78746 USA

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Phone

(512) 327-0000
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Emergency service available

5656 BEE CAVES ROAD, SUITE M-302, AUSTIN, TX 78746 USA

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Consumer feedback about The Hospital at Westlake Medical Center

Joseph McBride
Joseph McBride

1 out of 5 stars

posted 1 month ago

The hospital staff was pleasant. However, we are upset that the attending physician's office, after providing service, notified us they did not take our insurance and would bill us directly. The hospital website clearly states that Blue Cross Blue Shield is taken.

Dr. Laurie Buob, MS, DC, FASA
Dr. Laurie Buob, MS, DC, FASA

1 out of 5 stars

posted 4 months ago

I cut my finger while working on getting the pit out of an avocado. I asked about cost and if in network. They did not know that should have been my first red flag. I will never go to a hospital again. The same incident happen with my wife and we went to Victory medical. The cost at time of service was $175. My cost at the end of my treatment was $2,729.80. I am in the process of appealing with my insurance company. As they just said it was my deductible and did not even challenge the cost. I have written a dispute letter to the hospital and the physician yes 2 separate costs.

Erin White
Erin White

1 out of 5 stars

posted 1 month ago

Horrible billing process, unable to pay or look at statements online. 90% of the time you just have to leave a voicemail with the billing office. Nightmare to get information.

Vimalraj Muthu
Vimalraj Muthu

5 out of 5 stars

posted 1 month ago

Nurses were very helpful. Overall very good hospital.

Theresa Melendez
Theresa Melendez

1 out of 5 stars

posted 1 year ago

Talk about a major screw up by the Admissions office. 90 minutes before our scheduled surgery, we check in and the admissions rep realizes that their office dropped the ball and forgot to get the required authorizations. Sad really; the nursing staff we met with during the orientation were super friendly and helpful, but when you walk in and the Admissions staff are the first people you communicate with the day of surgery and they do this, it completely ruins the whole vibe of the hospital.

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