The Hospital at Westlake Medical Center

The hospital staff was pleasant. However, we are upset that the attending physician's office, after providing service, notified us they did not take our insurance and would bill us directly. The hospital website clearly states that Blue Cross Blue Shield is taken.

I cut my finger while working on getting the pit out of an avocado. I asked about cost and if in network. They did not know that should have been my first red flag. I will never go to a hospital again. The same incident happen with my wife and we went to Victory medical. The cost at time of service was $175. My cost at the end of my treatment was $2,729.80. I am in the process of appealing with my insurance company. As they just said it was my deductible and did not even challenge the cost. I have written a dispute letter to the hospital and the physician yes 2 separate costs.

Horrible billing process, unable to pay or look at statements online. 90% of the time you just have to leave a voicemail with the billing office. Nightmare to get information.

Nurses were very helpful. Overall very good hospital.

Really frustrated and won't be going here. I called to try and see if this was where we should take my husband. The front desk said she cannot give me a medical diagnosis which I was in no way asking for. Next I asked if they took our insurance and she wouldn't tell me, she also wouldn't even tell me where there pricing started. Very frustrating and I would have loved a little more compassion and more helpful information especially when I'm so concerned for my husband.