About The Hospital at Westlake Medical Center

MedicalRecords.com Rating
28 reviews
3.1

HospitalsTXAbout The Hospital at Westlake Medical Center

About The Hospital at Westlake Medical Center

The Hospital at Westlake Medical Center is a physician-owned, acute care hospital, providing a wide range of medical services to the surrounding communities.
The hospital features a 24--hour emergency room, ambulatory surgical services, imaging Services including fluoroscopy, CT scans, MRI, Ultrasound & X-Ray, orthopedic surgeries, 23 inpatient beds, nutritional services, and inpatient physical therapy.

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Overview Services
5656 Bee Caves Rd SUITE M-302, West Lake Hills, TX 78746, USA

Clinical Services


Special Care Services
Emergency Services
  • Emergency Department
Orthopedic Services
  • Arthroscopy
  • Joint Replacement
  • Spine Surgery
Sub Provider Units
Cardiovascular Services
  • Carotid Stenting
Radiology / Imaging Services
Rehabilitiation
  • Physical Therapy
Organ Transplant Services
Other Services

Our Rating

MedicalRecords.com Rating
28 reviews
3.1

Our Rating

Doctor did not have good bedside manner, didn't listen well, and consequently misdiagnosed me - diagnosis was skin infection and ultimately discovered through my primary care physician the next day that it was a good ole case of poison ivy. Worst then that and all should beware of this, I was charged for the Doctor's services separately from the Hospital - charged for a co-pay from the hospital and co-insurance for the Doctor. I was not informed that I would be charged twice - not a pleasant surprise when I received 2 bills. So $400 for absolutely nothing helpful. Frustrating to say the least.

My wife was an employee there in 2017. She died because they failed to control access and track drugs in their facility. The hospital offered no compensation or support despite their liability in the situation. It is unknown whether or not others were involved at this time, but I believe they were. I do not recommend this facility for your medical needs. If they cannot control access and track the movement of drugs in their own facility, what do you think they will do for you as a patient? It is noteworthy than my wife had to visit their ER twice while on the clock due to a hypertensive crisis. She was responsible for sterilizing surgical instruments at the facility which were used in cases on patients. For them to be lax/complicit in whatever was going on with the drugs in their facility leading to her death they are recklessly irresponsible and guilty of negligence, possibly even negligent homicide. As far as I am concerned they are directly responsible for the death of my wife. I have a special needs child and another small child I am responsible for. She was our provider. They should be shut down.

The hospital staff was pleasant. However, we are upset that the attending physician's office, after providing service, notified us they did not take our insurance and would bill us directly. The hospital website clearly states that Blue Cross Blue Shield is taken.

I cut my finger while working on getting the pit out of an avocado. I asked about cost and if in network. They did not know that should have been my first red flag. I will never go to a hospital again. The same incident happen with my wife and we went to Victory medical. The cost at time of service was $175. My cost at the end of my treatment was $2,729.80. I am in the process of appealing with my insurance company. As they just said it was my deductible and did not even challenge the cost. I have written a dispute letter to the hospital and the physician yes 2 separate costs.

Horrible billing process, unable to pay or look at statements online. 90% of the time you just have to leave a voicemail with the billing office. Nightmare to get information.




Read All 28 Reviews

Clinical Services


Special Care Services
Emergency Services
  • Emergency Department
Orthopedic Services
  • Arthroscopy
  • Joint Replacement
  • Spine Surgery
Sub Provider Units
Cardiovascular Services
  • Carotid Stenting
Radiology / Imaging Services
Rehabilitiation
  • Physical Therapy
Organ Transplant Services
Other Services