The Hospital at Westlake Medical Center
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5656 BEE CAVES ROAD, SUITE M-302, AUSTIN, TX 78746 USA

Address

5656 BEE CAVES ROAD, SUITE M-302, AUSTIN, TX 78746 USA

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Phone

(512) 327-0000

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Consumer feedback about The Hospital at Westlake Medical Center

Dr. Laurie Buob, MS, DC, FASA
Dr. Laurie Buob, MS, DC, FASA

1 out of 5 stars

posted 3 weeks ago

I cut my finger while working on getting the pit out of an avocado. I asked about cost and if in network. They did not know that should have been my first red flag. I will never go to a hospital again. The same incident happen with my wife and we went to Victory medical. The cost at time of service was $175. My cost at the end of my treatment was $2,729.80. I am in the process of appealing with my insurance company. As they just said it was my deductible and did not even challenge the cost. I have written a dispute letter to the hospital and the physician yes 2 separate costs.

Shengma Chen
Shengma Chen

1 out of 5 stars

posted 4 days ago

New manager is working at surgery department and the office is driving surgery services to go crazy with a job. Blood, bugs and dirty stuffs are everywhere and all this is going to be blaming to worker s. No experience craziness manager takes everyone to in hell now and no one likes new manager at all.Also the risky part is the great employees who is leaving the hospital Becasue of crazy new manager is yelling all the time without clues.

Theresa Melendez
Theresa Melendez

1 out of 5 stars

posted 11 months ago

Talk about a major screw up by the Admissions office. 90 minutes before our scheduled surgery, we check in and the admissions rep realizes that their office dropped the ball and forgot to get the required authorizations. Sad really; the nursing staff we met with during the orientation were super friendly and helpful, but when you walk in and the Admissions staff are the first people you communicate with the day of surgery and they do this, it completely ruins the whole vibe of the hospital.

Andrea Bradford
Andrea Bradford

1 out of 5 stars

posted 1 year ago

Really frustrated and won't be going here. I called to try and see if this was where we should take my husband. The front desk said she cannot give me a medical diagnosis which I was in no way asking for. Next I asked if they took our insurance and she wouldn't tell me, she also wouldn't even tell me where there pricing started. Very frustrating and I would have loved a little more compassion and more helpful information especially when I'm so concerned for my husband.

Paige Dawson
Paige Dawson

5 out of 5 stars

posted 10 months ago

The best ER experience I have ever had! So friendly and quick to take care of me!