The Hospital at Westlake Medical Center

Address

5656 BEE CAVES ROAD, SUITE M-302, AUSTIN, TX 78746 USA

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Phone

(512) 327-0000
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5656 BEE CAVES ROAD, SUITE M-302, AUSTIN, TX 78746 USA

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Consumer feedback about The Hospital at Westlake Medical Center

Dr. Laurie Buob, MS, DC, FASA
Dr. Laurie Buob, MS, DC, FASA

1 out of 5 stars

posted 2 months ago

I cut my finger while working on getting the pit out of an avocado. I asked about cost and if in network. They did not know that should have been my first red flag. I will never go to a hospital again. The same incident happen with my wife and we went to Victory medical. The cost at time of service was $175. My cost at the end of my treatment was $2,729.80. I am in the process of appealing with my insurance company. As they just said it was my deductible and did not even challenge the cost. I have written a dispute letter to the hospital and the physician yes 2 separate costs.

Theresa Melendez
Theresa Melendez

1 out of 5 stars

posted 1 year ago

Talk about a major screw up by the Admissions office. 90 minutes before our scheduled surgery, we check in and the admissions rep realizes that their office dropped the ball and forgot to get the required authorizations. Sad really; the nursing staff we met with during the orientation were super friendly and helpful, but when you walk in and the Admissions staff are the first people you communicate with the day of surgery and they do this, it completely ruins the whole vibe of the hospital.

Andrea Bradford
Andrea Bradford

1 out of 5 stars

posted 1 year ago

Really frustrated and won't be going here. I called to try and see if this was where we should take my husband. The front desk said she cannot give me a medical diagnosis which I was in no way asking for. Next I asked if they took our insurance and she wouldn't tell me, she also wouldn't even tell me where there pricing started. Very frustrating and I would have loved a little more compassion and more helpful information especially when I'm so concerned for my husband.

Paige Dawson
Paige Dawson

5 out of 5 stars

posted 1 year ago

The best ER experience I have ever had! So friendly and quick to take care of me!

Debbie Bennett
Debbie Bennett

5 out of 5 stars

posted 3 years ago

This hospital is wonderful. The staff is fantastic, professional and very attentive. The size of this hospital is small, which is one of the parts I liked best. You get a special level of care from this facility and staff. It has more of a home feel than hospital feel. The grounds are beautiful and the coy pond is stunning. My friend has had two heart procedures at Westlake Hospital and both experiences have been nothing short of excellent. I stayed with my friend overnight and the staff made me feel very welcomed.

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