I had an appointment today with the Back and Neck Center for the first time. The nurse practitioner, Rachel Decker was absolutely the most arrogant, rude, loud person and needs help in the art of listening. I made it clear I wasn't there to get drugs (my GP can give them to me if I need them) but I wanted to get answers to why I am in so much pain, why it's worse sometimes, and to review my old MRI and see if I should be having another one. She cut the Physical Therapist off when he was talking to me while taking my blood pressure and marched us into the other room. I wasn't allowed to give a full explanation of my symptoms or struggles but was told I am suffering because that's what happens when we get older. (59 is not old) She assumed that my herniated disk had healed and didn't ask me if I wanted an MRI to confirm that but rather said it was a waste of time. When I said I just wanted to get my pain fixed (meaning find out why, the cause and what to do about it) she said they don't fix things there. When I asked one too many "why questions", I was told they don't answer "why questions." So...if you are looking answers this is not the place to go. Unless of course you want to be patronized, blatantly not listened to and pay good money that you work hard for just to be shoved out the door with a slip to go to physical therapy. How does she know if physical therapy is appropriate for me? She didn't bother doing any x-rays or offer an MRI. If she is a sample of the inadequate medical care why would I trust their physical therapists or surgeons to be any better?