Thomas Jefferson University Hospital

Address

111 SOUTH 11TH STREET, PHILADELPHIA, PA 19107 USA

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Phone

(215) 955-6000
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111 SOUTH 11TH STREET, PHILADELPHIA, PA 19107 USA

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Consumer feedback about Thomas Jefferson University Hospital

Xena
Xena

1 out of 5 stars

posted 11 months ago

The slowest, slowest, slowest place to receive services. If you don't mind spending an entire half a day or full day, then by all means visit any department of Jefferson. Especially there emergency/trauma unit. While waiting over 3 hours before triage for family members, I witnessed nurses watching videos on YouTube, just sitting or standing around chit-chatting. While I'm sure charges for every patient was skyrocketed over 300%. The quality, efficiency, and thoroughness of care/services at Jefferson is beyond poor and horrible. It's just a place for people to be charged and not receive proper care. One rep stated were slow tonight because were short staff, and to be honest this place is always slow, I've never seen it operate fast. Then the same rep stated they were waiting for beds, which I'm sure is an surplus charge, as if people will be staying the night (practically you will be for the amount of hours it will take for you to actually see a doctor). I would recommend urgent care centers especially Temple on Allegheny, because you're in and out in less than 3 hrs, but I wish that they were 24hrs. Smh. Avoid coming to Jefferson even if the EMT tries to bring you here. How's this place still open and operating. They must be barely making/meeting the requirement to operate, or they don't really care about thier reviews and have enough money invested.

Justin Justice
Justin Justice

1 out of 5 stars

posted 1 year ago

DANGER: PLEASE READ!!!! Deciding to make Jefferson my hospital is the biggest mistake that I have ever made in my life. These uncaring thugs did not tell me about the newer, less painful therapies that I could have received at better hospitals. I unnecessarily suffered permanent damage to my body just so these lowlifes could bilk my insurance company out of $2 million. Jefferson is HOSTILE towards its patients and gives them outdated, substandard care. I usually have to wait two to six hours beyond appointment times before the appointments even START. Jefferson is the only hospital that will not call you a day or two in advance to verify your appointments. Instead, to verify YOU have to call THEM, maneuver through their tedious phone maze and wait one, two, or even three hours on hold. When I did not verify in advance, when I showed up I was told that they had no record of my appointment, even though I presented the card that THEY had written! The food is so horrible that it the worst that I have tasted anywhere; I would not feed it to a dying rat. Their pharmacy has made me wait for up to six hours yet did not even fill all of my prescriptions and claimed to have lost them. Jefferson has double billed me, so watch them like a hawk. They are so cheap that they do not provide free transportation for patients with my disease, like competing hospitals do, despite getting paid over $2 million dollars by my insurance company! Jefferson makes ME arrange and pay for my transportation, despite my fragile, vulnerable condition. ALL other hospitals arrange and pay for transportation for those who have my illness. Their security guard at the front desk even refused to call a cab for me, so I had to travel several times up to the seventh floor just to call one and verify that they were even coming. Any normal hospital would call for you and make all of the arrangements in advance so that you do not have to wait for three to five hours. Cab fare is almost $200 round trip, even though I only live 12 miles away. Thus, expect to pay an extra thousands of dollars per year for transportation costs, which are free anywhere else. If you take a chance on driving yourself, parking is incredibly expensive and a total nightmare; expect to wait 10 minutes just to get out of the parking garage! Jefferson's treatments are outdated and ancient. I am stuck with Jefferson for now; it is them or nobody due at this point. Do yourself a favor, go to Penn which is Ivy League, more highly rated by U.S. News, and in my experience an infinitely better choice. DO NOT MAKE THE SAME LIFE-DESTROYING MISTAKE THAT I HAVE MADE. AVOID JEFFERSON AND THEIR FAKE TREATMENTS AT ALL COSTS!!!!

LP Reviews
LP Reviews

2 out of 5 stars

posted 2 years ago

ER was horrible. Brought my epileptic daughter in with a severe migraine and partial paralysis. She had a seizure in the waiting room and was promptly moved to a private room in the ER. That was good. The next 22 hours? No so much.

The neurology team was excellent, which is why I'm giving this 2 stars instead of 1. Jefferson Neurology is among the best in the region.

But the ER itself seems chaotic and mis-managed. I felt like I was constantly nipping at the staffs' heels to get them to do their jobs. At one point, my daughter was given a medication that prevented her from urinating, so she required a catheter. None of the nurses seemed interested in putting one in, so they just kept ignoring her pleas for help. They were pumping her full of saline but not helping her drain it. Uncomfortable much? My daughter was in tears.

Then, no one offered her food. She was there for 22 hours, and I was told my "best bet" was to go out and bring her something back. What, no food service department? Really? All the staff ate. That they seem to leave the patients to fend for themselves is mind-blowing.

In summary, while I would definitely see the Jefferson neurologists again, the Jefferson ER main campus has lost my business. There are better places to go in Philly for emergency care. I suggest you go to one of them.

P.S. Parking is terrible and ridiculously expensive.

James Batdorf
James Batdorf

4 out of 5 stars

posted 2 years ago

We were very pleased with the service and professional care we received at Jeff. My wife was diagnosed with multiple myeloma and this required several months of care treatement and hospital stays in the city. The level of expertise in a big city hospital is far above what you will find locally. I would highly recommend Jeff and its staff

Adam Diggs
Adam Diggs

5 out of 5 stars

posted 2 years ago

I came into Jeffersons ER with an insane headache due to vertigo. The staff was so nice, friendly, professional and fast. They handled me with great care. I have never in my life experienced such a short wait time. Jason Ausmus & Tammy Connor did an awesome job with making me feel comfortable and confident in their work. Thank you so much!!!