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We waited over an hour with no other patients there with two sick children. Then we were told they were having problems with their computer and couldn’t possibly see anyone until it was fixed because they had no way to document anything. I don’t know of any facility in the country that doesn’t have a downtime policy and the paper to document in these cases. I have worked as a nurse for 40 years and obviously we had done all the over the counter things for days for the kids before we went there. The PA was yelling at us before even checking the kids prior to getting to an exam room. This urgent care is not identified as homeopathic but that is all he preached about while we were there and did nothing. I have always liked this urgent care but would never risk running into this PA again.
I went there on 4/5/19. The front receptionist was very pleasant. The nurse was professional and friendly which made it easy and comfortable to talk to her. When I seen the Dr. (Bob), I thought he was excellent. He knocked and sat down to ask what was going on and how he could help. Sitting down to someone else's level shows respect and great interpersonal skills. He was attentive and listened. The Dr explained what his plan was and what I needed to do. I appreciated all he did as I've been experiencing terrible pain and can't get into my personal Doctor until after the weekend. My total time there was 1 and a half hours which I believe is reasonable. Medical offices, ER's and urgent cares can have all kinds of things have throughout the day and its unpredictable and people should realize that. I was very happy with my experience at Gowanda Urgent Care and the people who assisted me.
I went today for a minor ear infection. I waited for 2 hours and and when they finally discharged me, they gave me a RX my Insurnce won't cover.
Update: They called back within an hour and gave me a RX that is covered. Thank you for your timely response. I do appreciate that!!
The wait time is very long, and their bedside manner isn't the greatest
Usually when I go here, the staff are all super nice. But today, when I went the nurse on duty was the ridiculously rude toward me. She didnt respect me as patient by talking about my medical needs in the waiting room with other patients around. Not too sure what happened in her life today but she was clearly not right. I wouldn't expect an RN to talk about a patients needs in front of others.