Togus Va Medical Center

The service provided on the phone to reach any member is pathetic and I was transferred three times with no results! Also whomever I just spoke to on a different matter just now is severely unprofessional and rude and I do not appreciate this negativity and if this is how employees of this medical center are trained to be then pathetic you best work on this matter!! Also another negative is how I have left two to three voicemails over a few days with a certain service office and they have not contacted me yet. The few medical members I've dealt with were good but there are a few aspects that need to be fixed and dealt with at this location!

The atmosphere is great so are the people. Extremely helpful

I've had reason to visit several VA Hospitals over the past 40 years, and will insist the care at Togus is head and shoulders above any other I've visited. The eye clinic here provides such a high level of care that I'd NEVER consider going elsewhere. I've also been more than satisfied with the care of the gastroenterology unit and the day surgery clinic. An added benefit is the norm is I'm seen at my scheduled appointment time or within a very few minutes of the time. I thoroughly enjoy having my healthcare delivered at Togus!!!

You hear a lot about how bad VA hospitals are. This is not one of them.

Everyone here cares about you. Everyone is helpful. Everyone is in a good mood. I’ve only had to wait 2-3 weeks for an appointment. If they want something done sometimes they’ll have you do it that day.

I’ve never seen any long lines. Appointments are always on time. If you put in a claim, you’ll get a call back with 3 weeks or so. That’s nothing compared to 6+ months other hospitals take

I agree with the rest of the good reviews. I've been to several other VA hospitals and this one exceeds standards as far as hospitality, waiting time, personability of staff, and so forth. I actually look forward to my appointments here!