Twin Cities Community Hospital

I had surgery here last February 2019. The nurses are fantastic. But the out patient surgery clerk over collected for my co pay. The hospital owes me over $400 and it has been over 6 months. I have called the billing department every month to see why I haven't received my refund and each time the answer is "it is being processed." I finally gave up and called my insurance company to file a grievance.

I am 20 weeks pregnant and had a bleeding scare. I was terrified and after monitoring its progress decided to go the emergency room. Upon arrival, the parking lot was quite full so I was nervous it would take some time to be seen but was pleasantly surprised at the amount of people in the waiting area- apparently they're very quick at getting to you. I reported my symptoms to the young lady at the triage desk and she immediately went into action, extracting all relevant information (how far along, due date, symptoms) and immediately getting on the phone with the OB department. I was quickly evaluated and taken upstairs to OB where I was tested, had baby's heart rate monitored and doctor on call consulted. I can't even put into words how reassuring every member of this hospital was the entire way. No one was condescending, snooty, or dismissive. I was treated with dignity and reassured as well as given resources upon being discharged should I have any questions. I have never felt so taken care of and am now seriously looking forward to giving birth at this hospital in December. I would not hesitate to recommend Twin Cities in any capacity!

I am writing to personally thank and acknowledge the staff of the labor and delivery department at Twin Cities community Hospital for the superior care and grace with which they treated me, my wife, and our new baby girl. We live in San Luis Obispo, however in the process of considering our labor and delivery options, we toured the hospitals in San Luis Obispo as well as Twin Cities. While we had good experiences touring the San Luis Obispo options, we were blown away with the warmth and competence demonstrated by the Twin Cities team, as well as the overall comfort of the facility itself. We ended up with a lengthy labor and got to know the nursing staff well over our six day stay. My wife and I were continually amazed at the professionalism, warmth, and caring spirit exhibited by everyone we interacted with. From the nursing staff, to the lactation consultants, to the janitorial staff; we were made to feel as if being taken care of by family. When my daughter was born, she had trouble breathing and a very faint heartbeat. While I was paralyzed with fear, the medical team sprung into action, swiftly and expertly stabilizing her while providing me and my wife regular updates and reassurance throughout the process. I’m convinced that the acute care she received in the immediate moments after her birth, as well as the meticulous monitoring and treatment she received in her time in the nursery, was critical in ensuring her survival and setting her up to thrive in the coming days and weeks. Over the course of our pregnancy, when we mentioned to someone in San Luis Obispo that we were venturing over the grade to deliver our baby at Twin Cities, we were given a confused and sometimes concerned look. I can say without question that choosing to have our daughter at Twin Cities hospital was one of the best decisions we made throughout our pregnancy.

I use to love this hospital and recommend it highly, but this experience has not been good. Took mother in law to urgent care who referred her to the hospital. We have now been waiting just shy of 3 hours with no end in sight. If they are this busy, they need to either hire more staff or call in more staff. No one should have to wait this long when sick and in pain. The worst part is that this appears to be the norm rather than the exception. Once we finally got in, the care was exceptional.

Had both of my kids there! Love the staff, especially appreciate Mason Buckley, who does a great job!