Ucsf Medical Center

There should be clearer maps of where to go and who to ask to explain how ypu find a patient or a room. Its a maze of madness with little instruction from employees at the information booth inside....

The billing is super shady. The billing department is completely separate from the hospital and you cannot get an invoice at the time of your appointment. The invoice is always wrong and their phone support just refers you to an email address that doesn't respond for days at a time.

My dad is under patient care right now in the Neuro department. Many nurses are very sweet and caring and the doctors are very knowledgeable and very good at explaining everything every worried family member needs to know. One of the RN’s, Ashley Bernon was the sweetest. We’re staying in the room with my dad, and she had brought us pillows and blankets, water, toothbrushes, and accessories to use for a shower and continued to have a smile on her face despite the many times we asked her for help. She was super sweet and passionate about what she did, as every nurse should be. Really appreciate her and the few others who helped us without making us feel uncomfortable.

From my surgical doctors , their support team to all of the nurses and supporting staff in the ICU and recovery. My surgery and recovery has been excellent. Doctors are very busy and the nursing staff is exeptionally busy, yet the take the time to see to your cares, needs and wants. They are your grandma so don't expect them to rub your chest and read your favorite bed time story. There are others to be taken care of. Relax and recuperate and you will learn why this is the number one rated hospital in California.

The staff was outrageously kind especially the nurses, for my 5 wks on the neurology ward. I just wish my neurosurgeon intern was. Still suffering the past 29 years from that life threatening mistake, or would have given 10 stars!