I have been here on two occasions. Both visits resulted in the failure of the main ER to provide quality, efficient and effective health care. If I had not gone to the satellite ER after the main ER on the first visit I probably would have lost some or all use of my arm for the rest of my life. We ended up going to satellite ER both times. The main ER is in dire need of additional rooms, staff and an effective/efficient/organized structure. I love the Shands doctors/nurses/students/admin staff and I am a very vocal advocate to whom ever I meet, but the main ER gives them a black eye! Please don't misunderstand me, The staff in that facility do their best. I blame hospital management at all levels. Although, my wife and I did observe a UF student with a minor left foot injury getting preferential treatment bypassing 30 or more others waiting including me, with a serious dislocated shoulder condition.

Go to one of the satellite ER's first if you can get there you won’t be disappointed!

I am sick and tired of this hospital. Someone at the top of chain of command needs to fix their system. Its not working! Miscommunication, poor organization! Get it together Shands. Everything has to be a struggle. A simple thing cannot be resolved. No answers and no person to speak with, constant bouncing back and forth. I'm not even going to go into the some of the staff and their behavior.. Beacuse some of them need to go home... But I am honoring the people who actually know how to do their job,polite and professional staff.. nurses doctors and surgeons, thank God for them.
Extremely disappointed with this hospital after everything we went through with them,it has been so much more negative experiences than positive. Its sad..
Please provide more staff please be more organized please don't let the patients suffer because you don't know how to run this. Too many hands is in a pot and the end result is disappointing.

Would 110% recommend going anywhere other than Shands Hospital. I went to the emergency department on two separate occasions.First time I waited 3 hours and never got seen. The second time I was seen right away due to trouble breathing and I was given the typical "I don't know what's wrong" and was promised medicine and to go wait in the waiting room. Two hours later, I was never given any medicine and I ended up leaving and going to a different facility. I got a statement in the mail for the bill that I paid in full. Fast forward 5 months and I'm getting calls from a collections agency that I have a bill of over $200 that I need to pay. I called the Shands health customer service number and the man I spoke to basically said "it's a facility charge, there's nothing we can do." Even though I never received the services promised and ended up leaving on my own both times. Save your time and money and go somewhere else.

The best hospital bar none. Superior service, excellent bed side manner, the doctors truly care about patients. They will not send you home until you are completely satisfied.

The ER sucks. On average your wait time is 12 hours. I've seen clinics with bigger waiting areas. The ER waiting room is filthy with garbage on the floor everywhere. Management of this place sucks. You have to be bleeding out or having heart attack to get prompt service here. Just sad.