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feedback about United Hospital
Let me start this off my saying this has been a long time coming. I've been going to this hospital for 11 years. (I have a chronic condition). I started coming here in 2008 and even back then, the service has been inconsistent. Things get better once you are officially admitted (still not the greatest - I have waited for a nurse for an hour with a dry iv and pain) but their emergency triage is severely lacking. About 80% of my trips to the ER has always been an extremely long wait. (avg 2 hours waiting) I've seen people complain and the staff cater to those people and bump them up the list. I understand and have been patient cause I understand not everyone is at the same severity but for example, there was a time when someone kept screaming they couldn't breathe cause they have asthma but continued to yell and scream and make a scene. They got bumped up. Now tonight took the cake. I have been waiting 6 hours so far. Now Ive been sitting here in severe pain and just barely keeping it together. I kept giving this place a chance because they were and are in my network and apart of the Allina system which I use a lot. Plus I figured, this is probably normal but after tonight I am done making excuses and finding a new hospital. I am so disappointed in the lack of structure this place has. I could continue on but my advice would be to try somewhere else first.
I have in the past had nothing but great things to say about United hospital. This morning I came in at 2:30am to children's hospital.
I was informed that it would be at least a four hour wait. When we finally got roomed. I went to the restroom, to find everyone Doctor's and Nurses sitting talking about their lives.
Myself and my daughter was told that there was two doctors on staff with three patients ahead of us, if there's two doctors why would it still be four hours to be seen.
We have to do better with the care for our babies. He has a ear very bad ear infection and he was crying, the registration Nurse gave him something (Ibuprofen) for the pain. He got some what comfortable and tried to rest.
I'm sure he has a double ear infection
We'd like to Thank all the nurses and Dr's in the neurosurgeon wing (Dr. Davis and staff). My father was so impressed with how well he was taken care of by everyone, especially the nurses. I can't tell you how reassuring it was knowing he was in such good care.
I went to the ER for fluids after two weeks of vomiting, and I'm glad I did. I have a rare disease that many doctors aren't familiar with (MCAS) and lots of folks with that disorder have absolute horror stories from going to the ER. The doctor wasn't 100% on board with my theory as to why I was vomiting, but she was very polite and did everything I asked to accommodate my weird allergies. My nurse was so kind, warm, and helpful, and all the staff there seemed to get along well and be in a good mood. I'm sure they have bad days like anyone, but all in all, it was a wonderful experience.
Service was very disatisfying. The emergency room tech who took care of me was very inexperienced and somewhat rude when my dad asked if they could do some tests and figure things out from that point. He said it would not help. I was so stressed out I almost cried. I want the emergency room employees to know that their service was very poor and I will not come back to their emergency department. Can the head of the emergency room talk to the employees that I was there because something was very wrong. I hate your emergency room and the effort was so little it was pathetic. Do better