While I had good experiences with the GI department, the rest of the hospital is just a mess. When I went to the ER with intestinal bleeding and extreme dehydration the nurse told me to just go home and wait it out. The IV wasn't placed right (which is okay, it happens) and so it squirted blood all over me and my bed, which I didn't notice until I felt wet. I let her know and she got MAD at me for it. She changed the bedding and had me stand along the wall and wait even though I was still bleeding and in pain. She acted like I was the biggest inconvenience in the world.
Because I have had tumors of the intestines in the past, the on call GI doctor wanted a colonoscopy done. The nurses told me it would be at 11:30, and to arrive 30 minutes early. I even had a print out of their instructions. Well I arrive well over 30 minutes early and they tell me I'm late.....apparently I was scheduled for 8:30! I showed them the papers and they said the nurses in the ER must have messed something up. Luckily, my doctor stayed late and squeezed me into his schedule.
I was on their special finical plan for people who do not have an income (I was in college, had no money and my family cannot support me), which was nice. Most things are 100% covered. I had to have a liver biopsy, which I made sure would be covered. They assured me it was. Well fast forward 6 months and I receive a bill from a collections company for the hospital for "liver services". They never even called or sent a bill to me. I was unaware I owed ANYTHING because it was covered.
I moved recently and it has been a 9 month battle with them to just get my OWN medical records. I've had biopsies and lots of colon/endoscopies, and simply asked they be sent to my doctor. Went through the whole process. Every time I called I got a different answer, and they would not respond to my doctor's requests for the records even with my permission. Told me to come get a physical copy....well I don't live in Wisconsin now so I cant. After much threatening from my nurses and doctor, we received my records 9 MONTHS LATER. I have been extremely ill this whole time and was bleeding from the stomach, so they wanted detailed history.
Well it turns out they FORGOT to send in all the records. They forgot to send over my biopsies, so now I'm going through this whole process again just to get my own records. Maybe the change in the system will make the hospital run better, but for now I would not recommend it. Even St. Catherine's (which was the same system) was 100 times bettre