I had an awful experience in the emergency department on May 11, 2018.
I arrived around 2:30pm with chief complaints of chest pain, trouble breathing, and fatigue. I suspected a pulmonary embolism as I had just had my 5th surgery in less than 2 years in March 2018 and disappearing calf pain from the week before. I waited 10-15 minutes to see the the triage nurse and was then taken to my cubicle.
I was basically ignored for 8.5 hours. I was poked over 10 times to find blood and an IV, including in my foot and with the use of ultrasound. I have NEVER had that much trouble ever. It should not have taken 8.5 hours to get the initial blood panel, the d daimer, and kidney function, to rule in/out a PE, but it did. I would have preferred that they were all taken as soon as possible so I could be transferred to RGH for the CAT scan and begin treatment for my PE, which is what I was diagnosed with. Did they forget the protocol or something? I was not given oxygen the entire time I was there. If the nurse, Denise Dean, wasn't glaring at me from the nurse's station, she was ignoring me or treating me very brusquely. Not an empathetic or caring person to me at all. My mom was also with me and can verify this.
I was eventually transferred to Rochester General for the larger CAT scan. However, the IV that was placed at UMMC was too small of a gauge for the contrast, something they should have known, and another one had to be placed. Nurse Dean never called my surgeon, Dr. Landfried, or my PA, Renee Robbins-Yonkins, like she said she would. Reading my discharge paperwork was like reading a child's writing, and this is now part of my medical record. As a professional counselor and former Rochester Regional employee, I would be mortified to sign off on something like that.
I completely understand that I had to be transferred to RGH, I don't have complaints about that, not about the number of times I was poked. My main issue is that it took 8.5 hours to draw blood for 3 tests and transfer me, which is ridiculous and unethical. No oxygen, and very little care or concern for my well-being while I was there. PE's are 30% fatal and I'm glad I didn't die from such poor care.
I will continue to go to UMMC because I like and trust my surgeon. I will avoid the ER if at all possible.