Univ Medical Center of Princeton at Plainsboro

My daughter has had three extended stays at this hospital in the past 8 months. We have filed formal complaints in February and again in October about a nurse Melissa who seems to be a sociopath. She has withheld pain medication as my daughter cried and begged for relief that was prescribed and approved by her doctor. This woman recently again withheld pain medication and taunted my daughter and bullied her. The formal complaint process with the patient advocate is a sham. You get sympathetic looks and then she disappears until the patient has been discharged. The doctors and residents are completely disengaged and have zero communication with the specialist who is treating my daughter and have zero communication with the pain management team. This hospital is terrible. There are plenty of nearby alternatives so unless it’s an emergency I recommend that you avoid this Horror house at all costs.

Wish I could give 0 starts. The services themselves were fine but the failures in billing and the pass-the-buck mentality of every single billing, financial services, or customer services office was unbelievable. I have never received such inept, unsympathetic service at any institution (medical or otherwise) in my life.

Excellent staff, op prep, recovery rooms. Patient prep and education are exceptional. Infection prevention pre and post op are second to non.

Wow am I disappointed in the new hospital. Penn bought Princeton and they've now turned the hospital into a Ponzi scheme. I had to have emergency surgery and went through emergency room. Get that you charge for that. But apparently now every single doctor that walks into your room with their 5 students in tow now bills separately. So you don't ask for them, you don't even know what they're billing you for or that they're billing you and it's not included in the overall bill but they get to all bill you separately. So not only do you get charged with a super expensive hospital stay, NOTHING IS INCLUDED. Not one doctor!! I had 8 doctors in my room at one point and now I know why just so they can bill you $260 for 3 minutes of saying 'hi'. And we all wonder why our medical and insurance system is messed up. This is where it starts!! What a complete and utter rip off. You should be completely ashamed of yourselves and how do you sleep at night. I have insurance coverage through my company and have to pay over $5,000 out of pocket because of all this nonsense I can't even imagine those who don't have it how they feel. When a doctor walks into your room tell them to GET OUT!!!! and only use the doctors you actually need. Each and every doctor should have to state what they bill and how they do it before getting to walk into your room as you don't have a choice. Thanks Penn for putting me into debt for something I didn't even ask for, nor was provided service that amounts to the money being charged!! AVOID AVOID AVOID.

Waiting time long beyond the standards for a Emergency Facility. Very disappointed no one care if you are with young children.